Prodigg Bathrooms Opiniões 

345
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Ver mais

Classificada 5 em 5 estrelas

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Ver mais

Classificada 3 em 5 estrelas

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Renovação de casas de banho
  2. Loja de móveis

Informação fornecida por diversas fontes externas

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(345)

0 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Too Early

Dear Sir, I would wait until the product has been sent and delivered before I would seek it to Reviewed, and then hope for a good result. At the moment the review would be very poor.
Gary Todd

19 de dezembro de 2020
Classificada 5 em 5 estrelas

Highly dependable

Very Proactive and responsive customer service.

18 de dezembro de 2020
logótipo da Prodigg Bathrooms

Resposta da Prodigg Bathrooms

Thank you Florence we appreciate the awesome review :)

Classificada 2 em 5 estrelas

the system of receiving payment needs a…

The system of receiving payment needs a lot more work.

I used black Friday code on the payment page. After putting in the code, the price displayed was discounted accordingly. i made my payment straight-after. However, after the payment transaction completed, the discounted price disappeared and my second payment became full priced. I called multiple time, left many messages, sent multiple emails trying to correct this. It took them a few days to email me back with the correct amount for my 2nd payment. However, the online system still shows the incorrect amount as Prodigg said that they can't even change the amount owned on their own system. They suggested for me to use their email as the evidence when my 2nd payment is due. All in all, i was disappointed by this experience and i don't think Prodigg's payment system is sophisticated. For such a small matter, it took me a few days and they can't even change their own system...sigh...I haven't receive the vanity i purchased, not sure about the quality. I hope the vanity is worthy for the time i spent...

17 de dezembro de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Hi Grace,
This is a custom order so once you get the product I am am sure you will love it.
If you leave the shopping cart the discount code needs to be re applied which I am sure has happened in this instance.
You ordered Friday the peak of our Black Friday sales and we are closed across the weekends so the couple of days does seem right.
We are a small business and while our payment system work for what we need hopefully one day we can upgrade like the larger retail chains.
As you have left us a 2 star review we hope that once you receive the products you will update this to reflect product quality as this is something we pride ourself on.
Thank you Grace.

Classificada 5 em 5 estrelas

Couldn't recommend them any higher

Couldn't recommend them any higher, I haven't received my products yet but the customer service has been great. They are so helpful and patient with you.

thank you Jami

14 de dezembro de 2020
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Resposta da Prodigg Bathrooms

Thank you Sharon we appreciate it and can not wait to see the photos!

Classificada 5 em 5 estrelas

Just received our beautiful cast iron…

Just received our beautiful cast iron bathtub.
We are absolutely in love with it. It took 13 weeks to arrive, which was perfect as we were advised 12-16 weeks. Great value for money the product quality is unreal. Would highly recommend.

3 de dezembro de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you Tamia! Any photos you have would be awesome :)

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service! Had my vanities within days. Staff couldn’t have been more helpful! Well done team ✅

24 de novembro de 2020
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Resposta da Prodigg Bathrooms

Thank you very much! Do you possibly have any photos we can see?

Classificada 5 em 5 estrelas

Kitchen sink

Prodigg was able to provide exactly what we wanted for a reasonable price. Delivery wasn't the cheapest but our sink arrived from NSW to Melbourne in good time. Thank you

24 de novembro de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you Dee we would love to see the finished look you created?

Classificada 1 em 5 estrelas

Poor customer service

Poor customer service. They'll take your money quickly enough but getting the goods is another story !!! And trying to contact them - forget it !!! Avoid using this company - truly. Will save your hip pocket and your sanity.

17 de novembro de 2020
Classificada 5 em 5 estrelas

Great buying experience!

Jami-lee and the team were fantastic to deal with. took the stress out of the whole process. highly reccomend

16 de novembro de 2020
Opinião espontânea
logótipo da Prodigg Bathrooms

Resposta da Prodigg Bathrooms

Thank you Tareq, we are glad we were able to help and cant wait to see your finished bathrooms :)

Classificada 5 em 5 estrelas

Great customer service

Everything so far has been great - the customer service over the phone has been fantastic and they even helped me change my order in the first 24 hours when I decided I wanted a different style. The bathtub which I ordered will not arrive until Jan-Feb so I am happy to give more info when that occurs. So far so good.

16 de novembro de 2020
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Resposta da Prodigg Bathrooms

Thank you Kath :) We are sure you will love your bath once it arrives :)

Classificada 2 em 5 estrelas

Disappointing customer service

I have had to chase product enquiries and orders. With limited communication to correcting order issues.

14 de novembro de 2020
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Resposta da Prodigg Bathrooms

Thank you for the feedback. As we are getting back to normal after covid we are getting more staff back on board to help with inquiries. We apologise our response times were not as good as normal and will work hard to get this back to being our strong suit.
We are glad you love the product and hope to turn your experience around on the next order.

Classificada 5 em 5 estrelas

Couldn't be happier

Couldn't be happier. We needed our vanity in a hurry and the team came through! It was delivered in record time. The "Chat" team were wonderful and all of my questions were answered through this platform. So easy, and we love our vanity.

5 de novembro de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you Tracy! We appreciate the awesome feedback and glad we were able to help :)

Classificada 5 em 5 estrelas

Wonderful Service …

We are very pleased with the vanity. Thanks for your help Jamie Lee.
Very happy customers

4 de novembro de 2020
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Resposta da Prodigg Bathrooms

Thank you Mick so glad to hear! We look forward to seeing the finished photos :)

Classificada 1 em 5 estrelas

Caution - incompetent and not trustable

Caution : worst and incompetent everywhere

Before ordering bath tub i called twice to confirm the bath tub im ordering is available and every time i was told yes no problems so i ordered and then called once again post payment to confirm the details and answer was “all good” . Bath tub delivered And turn out wrong bath. My builder had started work on bathroom already and i told them work has started please send me correct bath or refund money asap so i can buy from somewhere else. I believe they intentionally took one week to offer solution knowing my work has already started and cant stop and solution they offered was discount of 200 dollars where as i had to pay 3 time of this amount to builder to make it work due to tight space as bath was too big. I not only had to change window but also paid extra to make it work as i didnt have any choice . I am going to make complaint about these people to Relevant authorities

30 de outubro de 2020
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Resposta da Prodigg Bathrooms

Hi Naveed Akram,
I read your review and am sorry you feel you had a negative experience. I've built my company on the principle of giving more than I get and treating everyone as my most important customer, which is why we have so many 5 star reviews. I'd very much appreciate the opportunity to speak with you about this at your earliest convenience.

Classificada 5 em 5 estrelas

There products are of top quality and…

There products are of top quality and are at a very reasonable price and there customer service is above and beyond

29 de outubro de 2020
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Resposta da Prodigg Bathrooms

Thank you very much for this review we cant wait to see your finished photos :)

Classificada 5 em 5 estrelas

Helpful

Helpful, professional service and advice

17 de outubro de 2020
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Resposta da Prodigg Bathrooms

We appreciate the review thank you

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