Prodigg Bathrooms Opiniões 

345
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The entire experience has been fantastic. You can tell they care about their customers because they went above and above to help me with my request. I'm really pleased with the customer service and pr... Ver mais

Classificada 5 em 5 estrelas

Just ordered some vanities and basins from Prodigg and this is my 3rd order with them. Their website is very detailed, informative, it's great how there are options on certain items which allows you... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

They were happy to take my money in early may 2021 knowing fair well that their company was in a hole for 2 years! But proceeded with emails right up until early December promising me that I would sti... Ver mais

Classificada 3 em 5 estrelas

Online order, good. Sales staff (phone), great. Dispatch, useless. Wait 8 days to get from warehouse, had to chase up via email requesting tracking number, was in process of arranging delivery pick... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Renovação de casas de banho
  2. Loja de móveis

Informação fornecida por diversas fontes externas

We pride our self on supplying the most affordable bathroom products with the highest quality finish to the Australian market. We like to receive all reviews positive or negative to help us understand our customers needs better and to continually improve our processes. Please remember when leaving a review to take into account the over all experience being product quality, value for money and customer service experience.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

345 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,8

Todas as opiniões

(345)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A delight to deal with

A delight to deal with. Product is of the highest quality and well worth paying the small premium over hardware warehouse 'specials'.

23 de julho de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you Abe we appreciate the review :)

Classificada 3 em 5 estrelas

The Prodigg products are beautiful

The Prodigg products are beautiful, however the long lead time for products is a challenge for both job scheduling and project cash flow.

21 de julho de 2020
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Resposta da Prodigg Bathrooms

Thank you Wendy we are pushing our lead times as much as possible and appreciate the feedback :)

Classificada 5 em 5 estrelas

Great Service

Great sales advice and service, very easy to place order, very nice and helpful delivery. We ordered our claw foot bath and bathroom vanity and highly recommend the Prodigg team.

17 de julho de 2020
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Resposta da Prodigg Bathrooms

Thank you Tim!

Classificada 1 em 5 estrelas

Where is my vanity

I ordered a vanity over a month ago now, and have still not received the product. I was told after ordering that there would be ‘minimal’ delay, and have had to make a number of follow up phone calls to figure out the status of my order. I am still in the process of searching for it, as the courier company and Prodigg seem to be back and forth about when it might be shipped from the warehouse with no estimate of arrival. So if you are running to a time frame or want to receive updates on your product I would not advise ordering from here.

15 de julho de 2020
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Resposta da Prodigg Bathrooms

We apologise this did not go to plan with our courier service. we are always looking to improve our services. We understand this did not go to plan service wise. After no receiving the goods would you consider updating this review from a 1 star to include the product quality?
We would be happy to discuss further.
Thank you

Classificada 3 em 5 estrelas

Still waiting for items ordered after…

Still waiting for items ordered after two weeks with no idea when I will receive the items. Was indicated that would have them withing the 5 working days

8 de julho de 2020
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Resposta da Prodigg Bathrooms

Hey Paul thank you for the review. Stock issues were definitely an issue these past couple of crazy months but we are back on track now. We hope you love the product :)

Classificada 4 em 5 estrelas

Product is Good

Product is Good. Took while longer than they mentioned. Delivery charges are very high.

6 de julho de 2020
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Resposta da Prodigg Bathrooms

Thank very much for the feedback and we hope you love the product.

Classificada 3 em 5 estrelas

I was sent the wrong colour and it will…

I was sent the wrong colour and it will three months before the item is picked up and new one sent and I paid for the item on ordering

6 de julho de 2020
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Resposta da Prodigg Bathrooms

Thank you Anna for the fair 3 star review. We know that you are very happy with the quality of the product and we are fixing the colour error from the labelling. We cant wait to see your finished look.

Classificada 1 em 5 estrelas

Ordered on line .Unhappy!

Ordered on line . Emergency as husband returning home from hospital as disabled . Needed to build bathroom downstairs ASAP. . Ordered in stock only on 15/6 assured by sales person that stock would be in warehouse 18/6. Delivered at latest 23/6.
Phoned on 23/6 to be told stock has not arrived & could only deliver 1 out of 5 products . No communication before hand to warn me I would not get stock . Now emailed to ask for tax invoice for the 1 product ( vanity ) & have no reply . Also refund will take 7-10 days . Unhappy customer !

30 de junho de 2020
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Resposta da Prodigg Bathrooms

Hi Judy, In these testing times we did unfortunately face some stock errors and apologise we were not able to full fill your order.
We can accept that this order did not go to plan and apologise for the inconvenience caused.

Classificada 5 em 5 estrelas

Great customer service

Great customer service, good prices and product. Will definitely shop from Prodigg again.

29 de junho de 2020
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Resposta da Prodigg Bathrooms

Awesome to hear thank you Kate!

Classificada 5 em 5 estrelas

Prodigg: a really good company to deal with...

I recently bought a stone bathtub from Prodigg and had it shipped from Sydney to the Gold Coast. Jami-lee at Prodigg was very available and helpful via online chat and over the phone when I was choosing the tub and had good suggestions which really helped me make a confident decision. There was some difficulties during shipping (not Prodigg's fault) but Chloe and Ray from Transcoast Transport were there during the whole process and I always felt confident that they had my back. The tub arrived this morning! Prodigg is a really good company to deal with.

25 de junho de 2020
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Resposta da Prodigg Bathrooms

Awesome feedback and your bathroom looks incredible! Thank you so very much for sending through the photos you did an amazing job :)

Classificada 5 em 5 estrelas

I am very happy with my products

I am very happy with my products, good quality. very fast delivery. good team communication / I recommend Prodigg.

19 de junho de 2020
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Resposta da Prodigg Bathrooms

Awesome thank you Robert . We would love to see the final look you create?

Classificada 5 em 5 estrelas

Good product

Good product, great service, was delivered promptly

18 de junho de 2020
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Resposta da Prodigg Bathrooms

Thank you Kurt we appreciate the positive review and would love to see the finished look you created?

Classificada 2 em 5 estrelas

Really disappointing service

Really disappointing service. Products purchased online, then advised 5 days later that they weren’t actually available after all, but on back order with 6 week lead time. Items in stock were then not delivered within the timeframe promised. When I then followed up again, I was told they forgot to dispatch them and couldn’t get a courier for another 5 days. I still haven’t received delivery or tracking info as promised, nor a response to further follow up more than 2 weeks after ordering. At best, goods will be received 3 weeks after ordering. Order in advance if you choose to purchase from this company.

15 de junho de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Hi Alex,
We do apologise this order did not go to plan.
You ordered right before the long weekend so it added delays however we also experienced a stock error as well as delays with the couriers at the moment.
We apologise for the delay in receiving your items but do hope that you love the products.

Classificada 2 em 5 estrelas

delayed delivery date

delayed delivery date - things missing

11 de junho de 2020
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Resposta da Prodigg Bathrooms

Thank you Helen, We apologise this order did not go to plan and I really hope that we are able to turn this around for you :)

Classificada 4 em 5 estrelas

Chloe was really great to deal with

Chloe was really great to deal with, calm and accommodating when our tight schedule dictated immediate warehouse/supplier action. Great product and service. Allow 1.5-3 weeks delivery.

4 de junho de 2020
Opinião espontânea
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Resposta da Prodigg Bathrooms

Thank you for the review :)

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