Excellent company to deal with as we bought our new turf from them last year and have had no end of comments about our lovely lawn! Have recently just ordered some other gardening products too and the... Ver mais
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Website says 3-5 working days. After 8 days chased my order. Got a generic AI reply. 2 more days passed and no info so I've chased again. If I dont get dispatch confirmation within 24h then I'm d... Ver mais
A empresa respondeu
Really poor client and delivery management. Emailed for an order update after more than a week since the order, no response. Phoned and asked to cancel, confirmed but later got a delivery update... Ver mais
A empresa respondeu
Bought Kurtail Evo for a back garden that was overwhelmed with Mares/Horses Tail and got rid of 99% of it with just one spray, have also used this on Grape Hyacinths and has done a great job on eradic... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Progreen not only do we supply a wide range of pesticides, fertilisers, grass seed, application equipment, fungicides and training to suit all your weed control and ground care needs….but we also want to make sure that you get the right product that does the right job at the right price.
Informações de contacto
Unit 7, Spalding Road Business Park, PE10 9LF, Bourne, Reino Unido
- 0800 032 6262
- info@progreen.co.uk
- progreen.co.uk
3,3
Aceitável
169 opiniões
Respondeu a 78% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
non comprate più nulla da queste sole…
non comprate più nulla da queste sole fanno pena sia come prodotti e ancor peggio come assistenza.
4 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi there Mario,
Could you get in touch regards the order you're having issues with please? Trustpilot offers limited information in order for me to locate your order on our system. I can't currently find anything under your surname.
We'd love to have any concerns addressed for you!
Thank you,
ProGreen
Ciao Mario,
Potresti contattarci in merito all'ordine con cui stai riscontrando problemi? Trustpilot fornisce informazioni limitate che mi impediscono di individuare il tuo ordine nel nostro sistema. Al momento non riesco a trovare nulla a tuo nome.
Saremmo lieti di aiutarti a risolvere qualsiasi problema!
Grazie,
ProGreen
ordered goods not delivered, no update, they don't read or reply properly to emails
I ordered some weedkiller two weeks ago - needed for this weekend. Nothing - I chased last week and got an irritating AI response, chased again, nothing, so I had to drive 2 hours to get the product as I needed to spray today. I emailed telling them to cancel and refund - they then finally responded saying they had been very busy and now they have sent it - no delivery date. Too late! They don;t let you know when things are delayed and then they don't read emails - last time I use them!
Their response is littlew short of a joke - it doesn't take much to update customers is things are running late - and they failed properly to read my email asking them to cancel the order - useless!
2 de abril de 2026
Opinião espontânea
Resposta da ProGreen
Hi there,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to delays beyond our usual 3–5 working day timeframe.
This also naturally resulted in a higher volume of customer enquiries, which impacted our response times during this period. We sincerely apologise for any inconvenience this may have caused.
Please be assured that this is not our standard practice, and we are now processing orders and responding to enquiries within our advised timeframes once again.
Kind regards,
ProGreen
Progreen: Avoid at all costs
Avoid these people! I ordered lawn seed, weed killer/moss killer and seaweed fertiliser at a cost of nearly £150 and after waiting much longer than their advertised delivery times had to chase them up three times over a week. The products eventually arrived via Parcelforce with an irate delivery driver saying that most of the contents of two of the sacks were all over the back of his van which was now stinking of seaweed. I sent photos and complained to Progreen who promised to replace them and then sent a further invoice for goods damaged during the first attempt.
Their customer service is diabolical and unless you have hours to waste on the telephone trying to remedy their wrongs I suggest you access an alternative provider. It’s just not worth the expense and hassle.
31 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi Robert,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. Regards the second invoice, this will have been sent purely as an automated process, an order will have been created to have your replacements arranged, you will not have been charged.
Kind regards,
ProGreen
Poor service
Website says 3-5 working days. After 8 days chased my order. Got a generic AI reply. 2 more days passed and no info so I've chased again.
If I dont get dispatch confirmation within 24h then I'm disputing with my card.
I dont recommend Pro Green / A1 and will purchase elsewhere next time.
31 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi there,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. We sincerely apologise for any inconvenience this may have caused.
We hope this helps, and we truly appreciate your feedback.
Kind regards,
ProGreen
I was surprised by the lack of…
I was surprised by the lack of information on my delivery and had to chase for a delivery update. There was no order or delivery confirmation or advanced notice and I actually thought that Progreen had not processed my order. Then I received an invoice and then I had to call in to be told the delivery would be Saturday or Monday. Neither of these materialised and the goods then arrived on the Tuesday.
17 de março de 2026
Opinião espontânea
Resposta da ProGreen
We’re very sorry for the confusion and frustration caused by the lack of delivery updates and missed timeframes.
At the time, we experienced a short disruption where our courier failed to collect all scheduled orders, which led to delays and inconsistent communication. We sincerely apologise for this.
This issue has now been resolved, and we are back to operating as normal. Thank you for your patience and valuable feedback.
Kind regards,
ProGreen
Excellent service
When I phoned up the man on the other end was very knowledgable he helped me choose the right product. Didn’t try to over sell, he offered just what was needed. I will definitely use Progreen again 10/10
20 de março de 2026
Opinião espontânea
Really poor client and delivery…
Really poor client and delivery management.
Emailed for an order update after more than a week since the order, no response. Phoned and asked to cancel, confirmed but later got a delivery update. Phoned again and told refund was in progress and delivery will be should be refused. Refused the delivery and a week later still no update on the refund.
Overall, would avoid using them.
29 de março de 2026
Opinião espontânea
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration caused throughout this process. This is certainly not the standard of service we aim to provide.
At the time of your order, we experienced a short period of disruption where our courier failed to collect all scheduled shipments over several days. Unfortunately, this led to delays, crossed communications, and issues such as orders being dispatched after cancellation requests, which we sincerely apologise for.
We also understand how disappointing the lack of timely updates and the delay with your refund must have been. Please be assured that this situation has since been fully resolved, and your refund has now been processed.
We truly appreciate your feedback, as it has helped us address these issues and improve both our delivery processes and communication going forward.
Kind regards,
ProGreen
Ordering was easy and it arrived in…
Ordering was easy and it arrived in good time.
16 de março de 2026
Opinião espontânea
Very poor service so far
Very poor service so far.
Ordered 10kg grass seed, no indication of when the item would arrive.
Emailed them twice. No response.
Called them: gentleman said "the seeds will be at your door tomorrow".
A few days have passed and no items.
16 de março de 2026
Opinião espontânea
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration caused by the lack of communication and delay.
At the time of your order, we experienced a short period where our courier failed to collect all scheduled shipments over several days. Unfortunately, this led to delays and inaccurate delivery expectations being communicated, which we sincerely apologise for.
We completely understand how disappointing this experience must have been and appreciate your patience while we worked to resolve the situation. Your feedback has been invaluable in helping us improve both our processes and communication.
Kind regards,
ProGreen
ProGreen-useless!!! Use at your own risk!!!
ProGreen are a shambles from start to finish. Order placed money taken, no further information. Upon chasing was advised it was sent that day to arrive the following day. Upon chasing again 2 days later advised they had tried to delivery conveniently on the day of my call but I had been in my garden all day and no-one attempted to delivery. They then advise a refund will be processed when my goods get back to them but they have no idea when that will be. All emails are ignored and phone calls are given lip service. My recommendation- get your goods anywhere but here!!!
23 de março de 2026
Opinião espontânea
Resposta da ProGreen
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide at ProGreen.
We understand how disappointing it must have been to receive conflicting updates regarding your delivery, and we sincerely apologise for the lack of clear communication. We also appreciate how frustrating the uncertainty around your refund must be.
I can now see that a refund has been processed promptly on your orders return. We would really like the opportunity to look into the circumstances surrounding your delivery.
Could you please contact us directly with your order details so we can investigate and provide a clear update?
Thank you for your feedback, it’s invaluable in helping us improve our service.
Kind regards,
ProGreen
Poor delivery times
Some great products, but consistently let down by rubbish delivery times (this has been my experience over the last 3 years) - Progreen need to sort this out.
23 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi David,
Thank you for your feedback, at ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers.
This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again.
Kind regards,
ProGreen
Ordered on the 17th and have had no…
Ordered on the 17th and have had no confirmation or communication at all in regards to my order.
17 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi Amanda,
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. We sincerely apologise for any inconvenience this may have caused.
We hope this helps, and we truly appreciate your feedback.
Kind regards,
ProGreen
I am very disappointed with Progreen…
I am very disappointed with Progreen service this year. I have used them for the last 4 years. This year I have had to chase them on my soil samples. Last week when I eventually got the results of my soil samples I ordered my fertiliser and was told someone would ring me and confirm when my fertiliser would be delivered! I have heard nothing and when I chased them on Wednesday I just got excuses and no idea when I’ll be getting my fertiliser. Their Communication has been terrible. Will not be using them again and will never recommend them to anyone else. Alan Daly
20 de março de 2026
Opinião espontânea
Quick soil analysis but technical support and communication poor
Ordered a soil analysis 26/03, received it quickly and sent back and received results by 04/03 from lab which was very quick and helpful. This was great, the next part not so.
I was not sure of what the process then was so phoned next day. No over phone technical advise is available so was told I would get a report within 48 hours. Nothing arrived so emailed 09/03 to ask and again got no reply. Phoned again on the 12th to ask when I could expect report, again no technical advise available over phone or offered but I was told I might get report end of the day or the next. I had lost a lot of confidence by this point, so emailed a competitor. I did get report then on the 13th. The report had links to the products advised, one of which the link went to a no found page and I could not find on the website. I emailed to ask where the product was and if one on the site was similar but by the 16th I have still not received a reply.
As explained I emailed a competitor, received technical advise within the hour, asked a question later Friday which was replied first thing Monday morning and I placed my full order within the hour from that. Sorry guys that was a lost sale based on poor communication.
13 de março de 2026
Opinião espontânea
A pro site for amateurs too
Wide range, good advice, fast delivery
4 de março de 2026
Opinião espontânea
I never recieved my order definitely…
I never recieved my order definitely would never order anything from here send loads of emails said it would take a month on the 8th month 2025 and guess what total crap
3 de abril de 2025
Opinião espontânea
Resposta da ProGreen
At ProGreen, we take pride in being customer-focused, and a key part of that is maintaining transparency with our customers. This year, we entered our peak season earlier than expected, which unfortunately led to a slight delay beyond our usual 3–5 working day timeframe.
Please be assured that this is not our standard practice, and we are now processing orders within our advised timeframe once again. We sincerely apologise for any inconvenience this may have caused.
We hope this helps, and we truly appreciate your feedback.
Kind regards,
ProGreen
Disgusting company
Disgusting company. Product not delivered. Also they don't even reply to emails asking about status and refund. Complete waste of time dealing with them.
6 de março de 2026
Opinião espontânea
Resposta da ProGreen
Hi there,
At ProGreen we pride ourselves on being customer focussed, part of this entails transparency with our customer base, we approached peak season significantly sooner this year and as a result this caused a slight delay on our standard expectation of 3-5 working days. I'd like to assure you that this is not common practice and we are now processing orders within our advised time-frame, please accept our sincere apologies for the inevitable inconvenience this will have caused.
I hope this helps, we really do appreciate your feedback!
Kind regards,
ProGreen
Rocked up
Rocked up, sales guy gave advice and I ordered, delivery on the spot - on lawn and garden next day! now watching grass grow and flowers flourish.
Thanks guys will be back
6 de março de 2026
Opinião espontânea
The Harmonix Rat poison arrived…
The Harmonix Rat poison arrived promptly. It is a new product and works differently to the old ones. Although it has been effective in a number of cases, I have found that a number of rats are not attracted to it and thus it has been ineffective. The rats that have eaten it seem easier to trap, but the "King Rat" does not touch it and continues to breed at "rat rate"
8 de janeiro de 2026
Opinião espontânea
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