PRO Import Tuners.com Opiniões 2416

Resposta da PRO Import Tuners.com

4/04/2023

Paige,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

4/04/2023

Robert,

Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

31/03/2023

Benjamin,

Thank you for the positive review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts, customer service, and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

30/03/2023

Kenneth,

Thank you for the great review, we greatly appreciate it! I'm glad to hear you received your parts so quickly. We do what we can to ensure our customers are not kept waiting too long. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

24/03/2023

Oscar,

Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

24/03/2023

Roberto,

Gracias por la excelente revision, lo apreciamos mucho! Me alegra saber que disfruto de su experiencia comprando con nosotros. Nos aseguraremos de mantenerlo asi para futuros pedidos tambien. Por favor, háganos saber si tiene algun otro comentario.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

24/03/2023

Bob,

Thank you for the 5 star review, we greatly appreciate it! I'm happy to hear that the item arrives so quickly and safely. We do our best to always ensure our customers are not kept waiting for their purchase. I'm glad you are enjoying your parts. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

22/03/2023

Bilal,

I am sorry to hear about the current situation. I reviewed the orders and wanted to clarify on a few things here. Initially, when the intake was installed, it was not installed properly, as could be seen by the kinked and collapse hose on the passenger side. We do see that you continued to have issues after that was corrected and we did mention we could begin a warranty process. However, you were unable to provide the requested info that the manufacturer requires to complete the warranty process. You chose to get a new intake and we processed that through immediately considering the situation. The intake was sent out and was shown as delivered. FedEx even provided an image of the package left at your doorstep. Since it could not be located, we began a lost package claim as is the normal procedure. All packages are covered by insurance and are fully covered, but there is a process that must be followed. I do see that both issues are being handled by our team and the claim should be completed soon. We always work to ensure that all issues are handled and the customer taken care of. However, please keep in mind that there are processes that must be followed to ensure all parties are happy, have the required information, and follow through with the procedures. Please continue to follow up with our team and we'll ensure this process it completed.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

23/03/2023

Rolando,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

20/03/2023

Danilo,

Thank you for the great review, we greatly appreciate it! I'm glad to hear you enjoyed your purchase. We do what we can to always provide the best possible parts, customer service, and shipping. Please let us know if you have any other questions.

Best Regards,

Dave
Customer Care

Resposta da PRO Import Tuners.com

20/03/2023

Jayden,

Thank you for the great review, we greatly appreciate it! I'm glad to hear you enjoyed your shopping experience. We do what we can always provide solid customer service and a smooth overall experience. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

17/03/2023

Michael,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We do what we can to always provide the best possible service, parts, and shipping. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

17/03/2023

Kevin,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear our customer service was able to help with your build. We do what we can to always provide the best possible service, parts, and shipping. We also take care to ensure our customers are getting the parts they need and will fit. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

15/03/2023

Melvin,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had a great overall experience shopping with us. We do what we can to always provide the best possible customer service, parts, and shipping as well. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

15/03/2023

Gabriel,

Thank you for the great review, we greatly appreciate it! I'm glad to hear our customer service has been able to help with your current build. We do what we can to always provide the best possible service, parts, and shipping times. We will make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

13/03/2023

Mark,

Thank you for the awesome review we greatly appreciate it! I'm glad to hear our customer service has been able to help you. We continue to work to provide the best possible place to shop for your upgrades. We'll make sure to continue to provide the best possible customer care, parts, and service. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

9/03/2023

Jason,

I am sorry to hear that there are some issues with your order. Reviewing the order, it does appear that something is happening with UPS regarding this shipment. Our main means of communication is via email as we are working with a limited staff. Most issues regarding shipping, returns, or warranties are handled via email only as this will ensure everything discussed is kept in writing. If you do experience an issue, replying to any email we have sent or reaching us at customer@proimporttuners.com will reach us. We also reply to emails as quickly as possible. Considering this is a shipping issue, I have already left a note on your order to have this sorted out. A rep should be reaching out to you via email soon or you can email us for more details as well. If you are having issues emailing us, double check that the email address is correctly copied, you email provider has not put the address in a blacklist, or that you are replying to the emails we have already sent you. We stand by our service and will work to make this right. Once we have more info, we will make sure to provide that to you. Please let us know if you have any questions.

Best Regards,
Customer Care.

Resposta da PRO Import Tuners.com

9/03/2023

Mark,

Thank you for the great review, we greatly appreciate it! I'm glad to hear you had an overall solid experience with us. We do what we can to ensure you do receive the best possible parts and fastest shipping. We'll make sure to keep it up for future orders as well. Please let us know if you have any other questions.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

7/03/2023

Daniel,

Thank you for the awesome review, we greatly appreciate it! I'm glad to hear you had an overall solid experience shopping with us. We do what we can to help and provide a great place to shop for your upgrades along with the best possible parts and customer service. We always do what we can to ensure our customer have everything needed to install their upgrades. We'll make sure to keep it up for future orders or questions as well. Please let us know if you have any other questions or comments.

Best Regards,
Customer Care

Resposta da PRO Import Tuners.com

7/03/2023

Trenton,

I am sorry to hear about your situation. I reviewed your order and emails and can confirm that a reply was sent to you the same day on 3/3. Often times, the email providers may move emails into your spam/junk folders and may be missed as such. It is always recommended to check your spam/junk folders in case you do not see a reply in your main box. Do also note that this was done close to the weekend and we do not work on the weekend. As such, we could not reply to any emails done then. I do see that you sent another email the following Monday, 3/6 we were were able to establish a connection. If you wish to continue with a return or warranty, simply let us know there and we'll be happy to help.

Best Regards,
Customer Care