Phoned up to connect an EV car charger. John the gentleman I spoke with was tremendously helpful, clear instructions, lots of patience and very knowledgable. I wish every helpline was as good as thi... Ver mais
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Leia as opiniões dos outros
MR. & MRS. JACKSON, of Oldham :Having major issues trying to get our faulty infrared pannels replaced, stil under warranty. The system was installed July 2023 we have had some units replaced during... Ver mais
Lessie, what an absolute angel! Multiple issues with pairing and setting up the wireless alarm system, but there wasn't an issue that she couldn't solve. A truly amazing person, technically... Ver mais
A empresa respondeu
Great product (IR Radiator) & Brand. Backed up with superb customer service. Can't fault the product or service and assistance received. Our issue was quickly dealt with by Lessi, new thermostat sent... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The Future Is Net Zero Emission Eco-Friendly Homes. Energy efficient heating, hot water and storage systems, green energy sources, and smart technology will eventually power all our homes.
Informações de contacto
Unit 1, Lakes Court, Lancaster Park, Needwood, Burton on Trent, Staffordshire , DE13 9PD, Staffordshire, Reino Unido
- 08000612145
- enquiries@projectcurv.co.uk
- projectcurv.co.uk
4,2
Bom
51 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Service
Unusual to have such great communication and customer service. With prompt delivery of replacement parts, and every effort made to resolve my enquiries.
1 de dezembro de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi Alex,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Just great service
We all know things go faulty. That's just life but what is important to me is how a company deals with them.
I had a faulty Curv smart TRV that was showing a permeant room temperature of 50C. I contacted the service desk and spoke to the wonderful Lessi. She guided me through some fault finding but after a couple of days it was obvious the TRV was faulty. A new valve was sent out straight away with no quibble. To be honest I had dealings with the Curv support desk 18 months ago and that was a different story. They have polished up their act! Well done ProjectCurv
5 de dezembro de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi Paul,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Customer service is amazing
Customer service is amazing very quick replys and helped me every step of the way to get my heater fixed they sent me the new updated v2 heater module and the v2 thermostat box and all instructions on how to fit and connect it all and now my heater works like the day I brought it
30 de novembro de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi Michael,
Thank you so much for your review! It's great to hear that our technical support team were able to assist. If there is anything else we can help with, please don't hesitate to get in touch with us😊
Many Thanks,
The Project CÜRV Team
Fantastic new heating system
Have had installed the infra-red heaters. They look fantastic on the wall, far better than even the modern wet system wall radiators. Now we have very efficient heating which is far more healthy and environmentally friendly. In addition we can control each heater separately using the app, wherever we are.
Big thank you to Lessi in the customer services department who kept me informed every step of the way.
25 de setembro de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi Colin!
We are so happy you love your new Infrared heater! Your feedback really means a lot to us!
Many thanks
The Project CÜRV Team
Curv radiator valves stopped talking to…
Curv radiator valves stopped talking to the server 3 weeks back. The app doesn’t talk with the server either. Sent an email, no reply, filled out the contact form on the website, no reply, sent a tweet, no reply, sent a request through the curv app, no reply.
2 de abril de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi,
We are very sorry for our delayed response and the issues you have had with your heating panel. if you still require our assistance please could we ask that you contact our customer support team again through the email enquiries@projectcurv.co.uk or the number 0800 061 2145.
We have informed our customer support team to treat this as a high priority in order to resolve the issue as quickly as possible.
Many thanks
The Project CÜRV team
Highly recommended
Started with professional chat with Jas, who educated and offered a bespoke solution to meet our needs for Solar and Cürv! Delighted with all aspects of sale, installation and customer service! Highly recommended 10/10
23 de fevereiro de 2023
Opinião espontânea
Resposta da Project CÜRV
Hi Stacy,
Thank you very much for your review, your feedback means a lot to us!
Please don't hesitate to contact us in the future should you need to
Many Thanks
The Project CÜRV team
Highly Recommended
After debating with upgrading my old conventional boiler system with Curv Infrared Heating and Air Sourced Hot Water Cylinder I am really pleased to say I am thoroughly happy with the supply and service of the products from Project Curv we haven’t looked back since having this installed. Highly recommend.
17 de novembro de 2022
Opinião espontânea
Resposta da Project CÜRV
Thank you for your review, We are very pleased to hear that you are loving your new hot water and heating system.
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