Prominence Support Opiniões 

117
TrustScore: 1.5 em 5

1,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Experiencing difficulties reaching customer services can be frustrating, especially when you need assistance with a payment issue. Left waiting for too long, kept being told I was number one in the wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

We enquired some time ago about covering certain household items, last week they have been calling several times a day even after explaining we no longer wanted the cover, I have emailed them, no resp... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

This company is completely awful, wont reply to emails and cant answer simple questions. like what product are you trying to replace my broken item with. no picture no model number after repeated... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Terrible Company. Took forever just to issue their Policy, I should have realized then that this was going to be trouble. Made 1 domestic appliance claim in the year, but don't expect any kind of... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de habitação

Escrito pela empresa

Prominence Support offers a range of insurance products such as insurance policy for Kitchen appliances, brown and white goods, boiler and home emergency.


Informações de contacto

1,6

Muito mau

TrustScore: 1.5 em 5

117 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,6

Todas as opiniões

(117)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Really good service

Really good service, the engineer came and advised I needed a new machine as parts and labour would be more then the cost. Although I had to wait 3 weeks for a new machine it was worth it, a brand new machine and works perfectly.

Worth the insurance

25 de janeiro de 2021
Opinião espontânea
Classificada 3 em 5 estrelas

Replacement received

Following my recent post just to say the matter has been dealt with satisfactorily and I am now very happy with my new Indesit tumble dryer which arrived on Saturday.

Thank you for sorting this matter out for me.

Anne-Marie

16 de janeiro de 2021
logótipo da Prominence Support

Resposta da Prominence Support

Dear Anne Marie

We apologies you feel this way. I note that we had an engineer out to you who confirmed your recently insured appliances broken beyond repair. I can also confirm that this appliance was then replaced for you for a new one as soon as we received the report from the engineer that your appliance was unrepairable.

Thanks
James

Classificada 1 em 5 estrelas

They took my money

They took my money. Didn’t refund my money after they cancelled my policy. I have emailed already and called this morning and no help still !!!

12 de janeiro de 2021
logótipo da Prominence Support

Resposta da Prominence Support

Dear Shay King

We have no record of a non refunded cancelled policy from this name. Please send more details to info@prominencesupport.co.uk as we have had none from you.

Thanks

James

Classificada 5 em 5 estrelas

Arranging appliance cover through Prominence, smooth, efficient and friendly

I was called back after completing a quote online from Prominence and I spoke to Anthony who was very professional and answered any of my questions. I have to say for the extremely competitive price quoted my existing provider couldn’t come anywhere near this quote. As a bonus on top I queried excess prices and after the qualifying 45 day period there aren’t any excess fees either. Obviously no experience as yet of any claims and hope not to have to but based on my experience so far in terms of quote and cover gained, most impressive. I haven’t yet discovered if there is a related app or online account to manage any claims or the policies through but based on the phone calls had to date they are very thorough and efficient via the phone speaking to real people. Great job so far Prominence!

6 de janeiro de 2021
Classificada 5 em 5 estrelas

I am happy with the way Anthony…

I am happy with the way Anthony informed me of your policy content and the cost which is a saving. He was very informative and took the time to explain all the facts relating to my enquiry. On this basis I decided to accept your Company's insurance for my Kitchen appliance cover for the ensuing year.
Frank Barker

6 de janeiro de 2021
Classificada 5 em 5 estrelas

Excellent service and price

I spoke to Anthony today who was really helpful and very friendly. He went through all the details of my cover with me and I managed to save over 50% on my existing insurance price and that was with adding in an extra appliance!
Very happy indeed. Thank you!!

16 de dezembro de 2020
Classificada 5 em 5 estrelas

Super call adviser name Kevin!!

This guy was so friendly & explained everything in real words not total confusing stuff that you have to ask to explain again please. He went 5hrough everything slowly and we even has a chat about these uncertain times. Thank you Kevin was a pleasure & we were pleased with the quote too. Thanks
Yvette Dale

14 de dezembro de 2020

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