Property Claim Assist Opiniões 

If you are questioning wether it’s worth getting a loss assessor to help you with your claim please do not hesitate!

I wish I had known such a profession existed before finding myself thrown to the wolves we call insurance companies after a fire at my family home

I have never had to make a house claim before so to have a fire rip through my home leaving my family homeless and me with burns from trying to save my children was traumatic so say the least. The effect on me mentally was so profound I simply was not strong enough to deal with the games and complete lack of empathy that we were shown by legal and general and the loss adjusters firm they appointed - The Davies group (who are without doubt the most unprofessional company I have ever had the misfortune to deal with).

Cut a very long story short I found myself (and I’m a strong woman who doesn’t suffer fools) unable to continue the daily battle I was subjected to by these sharks so after being offered a third of what our quote was to repair my home I reached out to Simon from Property Claim Assist.

Simon is a Loss Assessor something I had never heard of but had I then I could have saved months of anxiety and sleepless nights. His job is to fight your corner and make sure the insurance company give you what you are entitled to and treat you properly.

Simon came round the very next morning and after hearing exactly what we had been through he advised we were so far along with my claim it would not be easy but he was on board .

He told me had he been instructed earlier on then he could have protected us from the hands of Karen at the Davies group and made sure we were compensated without all the awful back and forth stresses we had endured!

We were forced to come home with no bedding as Karen refused to allow any more accommodation - this is shocking and I truly believe had I had Simon on my side at that point she would not have been able to suggest such an outrageous thing let alone enforce it! In fact I have a huge list of things they simply would not have dared to do had I had a loss assessor on my side.

From the moment Simon came on board my anxiety levels dropped and I felt so relieved to finally have someone to help me.

Simon took over the emails and dealt with the Davies group - his knowledge and experience ensured they could no longer take advantage of me and he had a whole list of things they had not dealt with.

Simon ended up nearly doubling our payout, but for me it was the support and empathy that he showed us that made such an awful experience bearable!

Had I not found Simon I would not have the money to repair our home & I would most probably have ended up having a nervous breakdown the pressure was so intense.

If I can help just one family by writing this review then that would be great - if you have had a flood, fire or are having to make a claim with your insurance do not be fooled as I was into thinking they are there to help you - you need a loss assessor and the earlier the better!

Thank you Simon for not taking any payment and allowing us to use the payout to repair our property. You made such a difference I will always be grateful I just wish we had got you sooner

So if you are wavering then do not hesitate! Give simon a call

I wish someone had given me this advise and saved me from the worst 6 months of my life!

I was unfortunate and had a fire in my flat it was absolutely devastating. I meet Simon the following day and he explained everything to me about how to go through insurance company but I really didn’t want the insurance company taken advantage of me not knowing what I was allowed to claim for so I used Simon to deal with everything. Absolutely took all the stress away and my flat is totally amazing now. He was always there if I had any questions always explaining stage by stage what was happening next. I would definitely recommend Simon if you find yourself in the same situation as it really took away all the stress. Thank you again James.

We had a fire at our property, and employed Simon's services to help us deal with our insurance company and the repairs. He was extremely helpful and thorough throughout, taking a big responsibility off our shoulders. He made sure we got the best possible outcome from the insurance company (they ended up paying much more for the repairs than they were previously prepared to pay), and in the quality of the repair works. We are very grateful to him for helping us through this, he saved us a lot of time and headache, and I would wholeheartedly recommend him to anyone looking for help in such circumstances.

We have nothing but praise for Simon Colburn, he guided us through the whole process with a calm professional approach. He was available at the end of the phone 24/7 without Simon's experience there is no way we would have been able to cope with the aftermath of our house fire 🔥 Simon lead us through the process step by step and done a first class job

During the night of the 15th Feb 2020, storm Denis arrived in South Wales that brought a huge volume of rain but to make matter much much worse, further up the welsh valleys, unknown to us, large reservoirs were already over flowing and at a dangerous level.,
A decision was made (right or wrong) to release the reservoir gates which sent down a tusimu 5ft deep down the river Taff flooding all the villages nearby with nearly 5 feet of contaminated (sewage) water.

The next day we still could not get to our office due to all roads being blocked by police.
The following day we open the office to find an horrendous sight, the water had started to reside but a 3 inch thick mud and slime remained. Later together with my tenants we tried to sort out the mess. everything was ruined, Computers, telephones, office equipment, personal belongings everything was damaged beyond repair.

The tenants asked me about my plan but I had nothing I was gutted and didn't know what to do apart from phoning my insurer but all the lines were jammed with other flood victims, it was at this time that a Mr Simon Colburn poped in to ask if he could help, he was very nice and reassuring, offering his past experiences of flood victims then after a further chat he left me his card.

When my insurer sent out their loss adjuster I felt very strongly that I would not get a true figure of compensation needed. The loss adjuster reckoned that due to normal wear and tear the damage would be in the early £22,000 or so but this I thought was very low considering all the damage done but I had no experience to go on, as I kept Simon's card, I rang him, he came around very quickly considering how many victims he was dealing with, Simon set out how his company works and diligently went thru the various scenarios, all the pro's and con's with plan of all of my options.

I'm so glad I made the right choice and signed up to Simon's company, Property Claim Assist as their job as I saw it was to ensure I received the very fairest of damage compensation if not more for all the stress and strain.

During the damage repair process Gary Rogers who is Simon's partner, was in touch constantly by phone and email, between them they ensured all the work was agreed and completed in a timely manner, I had the office fully dried out, the building structure made sound, with preparation for a team of various skilled builders to start and finish all the work to a high std,. during al this Simon & Gary were constantly keeping me inform when all the works were to be done and discussed issues with the insurers.

Finally the total bill of works for my damaged office was over £83,000 well above the £22,000 initially offered.
So I would fully recommend anyone who has suffer fire and flooding to instruct Simon & Gary's team to off you all the hassle involved and make sure you are fully and fairly compensated.

*A Letter of Commendation: Simon Colburn
*
29th June 2020 was a black Monday for the Osondu's family living at 136 Broomhill Road, Strood Rochester, Kent UK. It was a day mysterious fire gutted our house - a fire that more than five(5) Fire Engines failed to put out, and we were made homeless in the middle of the COVID-19 pandemic. All hope was lost in the dark cloud until a man called Simon Colburn turned up.

He introduced himself as our Insurance Negotiator, and moved quickly to instil hope, and reassure us that there will be light at the end of the tunnel. He worked relentlessly to ensure that our Insurer took over the payment of our hotel bills until a temporary accommodation was found. Throughout his dealings with us, he showed a high degree of competency, reliability and honesty. Simon, to our family, became the voice of the powerless. We have found him to be a man whose integrity cannot be reproached.

We strongly recommend his services to anyone wishing to engage him.

Christina Osondu (Mrs)
for the Osondu's family
1st November 2021