Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
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A empresa respondeu
3,9
Bom
345 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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Always get good service
Always get good service and have placed orders numerous times
27 de junho de 2022
Resposta da Prosafegroup
Hi Mark, thank you for your feedback, your business is valued!
Great service easy to order online and…
Great service easy to order online and notified of delivery all the way and very quick. Will use Prosafe again.
Linda
11 de junho de 2022
Resposta da Prosafegroup
Thanks Linda! Glad you enjoyed buying from us!
Resposta da Prosafegroup
Appreciate that Brian!
Good quality "Grisport" work boots…
Good quality "Grisport" work boots delivered to my door!
27 de maio de 2022
Resposta da Prosafegroup
Glad they arrived and was a good experience!
Good customer service
I ordered a brand/type of glove. I received a prompt email to say they were out of stock (unlike another supplier who only told me when I’d allowed a week beyond delivery date to query where gloves were.) and a suggestion for a comparable product. Good customer service. Delivery was quick. The replacement was a comparable product.
24 de maio de 2022
Resposta da Prosafegroup
Hi Jude,
Thanks for the positive feedback. We try our best to offer solutions if something is out of stock and I am glad you were happy with the alternative!
arrive in good time but sent wrong size…
arrive in good time but sent wrong size trying to find out where i send it back so i can get the right size
20 de maio de 2022
I am a delivery driver for a small…
I am a delivery driver for a small local company.
My daughter stocks shelves in Tesco.
She gets given these magic gloves and I don’t.
So I thought I would search for some the same.
The ones you have sent me are 98% the same as the Tesco ones.
I could not be more pleased with my gloves.
Now I have had these gloves for about a week and they are perfect.
Spot- on service and I like this company.
Will be re- ordering in due course.
20 de maio de 2022
Resposta da Prosafegroup
Hi Nicola, Thanks for letting us know how happy you are with your order. Because you are happy with your order would you mind changing your 1 star to a 5 star review?
Resposta da Prosafegroup
Hi Jamie, thanks for your review, we try our best!
Resposta da Prosafegroup
Delighted you found our products excellent value, really appreciate the support!
Resposta da Prosafegroup
Great to hear you had a 5 star experience with our team!
Good quick service was what it said…
Good quick service was what it said quick delivery
8 de maio de 2022
Resposta da Prosafegroup
Glad we were able to offer a quick service for you!
Great winter gardening gloves
Great winter gardening gloves, well packed & prompt - Thank you !
19 de abril de 2022
Resposta da Prosafegroup
These gloves are amazing and delighted you like them!
Great service and product.
18 de abril de 2022
Resposta da Prosafegroup
Thanks for the review Marjorie!
Ordered a pair of work boots and they…
Ordered a pair of work boots and they took 6 weeks to arrive because they weren’t in stock but yet could take the order how can you sell something you don’t have
15 de abril de 2022
Resposta da Prosafegroup
Hi Roy,
I am really sorry to hear your order was delayed. We work extremely hard to ensure stock is live on our website and stock availability is in place.
Unfortunately there are some occasions where an item can become out of stock due to popularity and lead times to replenish have been longer than usual.
Most importantly, we should have been in regular communication with you when this happened which I feel we were not. For this, I apologise.
Thank you for bringing this to our attention and your feedback.
Resposta da Prosafegroup
Excellent to hear our warehouse and dispatch team have done a great job. I will be sure to pass on this review for their benefit!
Unfortunately I haven’t received the…
Unfortunately I haven’t received the item. Have to point out that the culprit is Royal Mail.
10 de abril de 2022
Resposta da Prosafegroup
Hi Jamie,
I am sorry Royal Mail were slower than expected for you to receive your order. Would it be possible for your 1 star to be directed to them on this occasion as this was out of our control?
We take 1 star reviews seriously and aim to resolve all issues before they occur however having looked at your order I feel we did everything in our power to help you and it was royal Mail who let you down.
We accept fully this is our preferred courier due to their normally exceptional service, and your goods from us were ultimately delayed, but if you would consider reviewing your 1 star on this occasion we would be very grateful.
if you feel the team at Prosafe were worthy of a 1 star review then of course leave it in place.
The Company was very Helpful
The Company was very Helpful would do business with them again.
10 de abril de 2022
Resposta da Prosafegroup
Thanks for the review, really appreciate it
Supplied me boots that are incredibly…
Supplied me boots that are incredibly uncomfortable with offering a reasonable solution so non £60 out of pocket.
First time I've bought boots from this company and 100% the last!!
9 de abril de 2022
Completely wrong item delivered
Completely wrong item delivered. So disappointing.
Once I'd rung to complain I received a swift response and refund.
11 de março de 2022
Resposta da Prosafegroup
Couldn't agree more with this review. Our warehouse team mixed up two similar customer names and sent out entirely different items to both customers.
I am glad we were able to resolve swiftly and can assure you were have carried our additional training with our warehouse staff to prevent this from happening again.
A brilliant company
One of best companies l deal with l highly recommend prosafe their products are guaranteed and top quality customer service is 100% couldn’t ask for nicer staff to help with any query if you order online it’s delivered as soon as you get it. This company is the best.
9 de março de 2022
Resposta da Prosafegroup
I am blown away by your amazing review and have sent it to our entire team here at Prosafe. We work as a team here and when feedback is given it is shared and enjoyed by everyone! Thank you!
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