Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
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A empresa respondeu
3,9
Bom
345 opiniões
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grrat service
5 de abril de 2021
Awful customer service - con merchants.
Wellies were 2 to 3 sizes too large - clearly a fault, but they would not refund my £15 wellies unless I wasted £10 on postage, and then I had the uncertainly if they would refund or not, as the refund would only be if they agreed they were faulty. Complete waste of time - don't bother, their customer service is a joke.
29 de março de 2021
Opinião espontânea
Resposta da Prosafegroup
Hi Nick,
Thank you for your review of course we don't agree with most of what you are saying.
We don't know if they are 'clearly faulty' as we are unable to determine since we haven't received the wellingtons back yet. We have offered a number of solutions including a refund to the carriage charge when the boots were deemed faulty.
The offer still stands, so if you would now like to send the boots back to us so that we can investigate your claims please feel freet o do so.
Kind regards
Marcel
Had a great experience and my order was…
Had a great experience and my order was delivered very fast. Very happy with this service
10 de março de 2021
It arrived on time and was as expected
It arrived on time and was as expected. Thanks
8 de março de 2021
friendly and fast delivery
2 de março de 2021
Dickies shirt delivered promptly.
8 de fevereiro de 2021
Dunlop wellies
The Dunlop non reinforced wellington boots arrived on time and are just as described. I would have preferred to get a 7 and a half rather than my usual 8 as they come up big but no half sizes. Easy to get on and off and at a very good price. Thanks
5 de fevereiro de 2021
Great gloves arrived quickly
3 de fevereiro de 2021
Very fast and efficient service
Very fast and efficient service. Product was exactly what I wanted.
1 de fevereiro de 2021
Brilliant service
Brilliant service! Item was delivered within two days to North Wales Product was as described, top quality and perfect sizing will definitely recommend this site
29 de janeiro de 2021
Opinião espontânea
Excelent customer service *****
Excelent customer service *****
Super speedy delivery *****
Highly recomend this conpany*****
I will definetly use them again in the future*****
11 de janeiro de 2021
I found them to very Helpful and great…
I found them to very Helpful and great to deal with
9 de janeiro de 2021
Product were delivered on time and as…
Product were delivered on time and as described
8 de janeiro de 2021
Very responsive so far 10/10
30 de dezembro de 2020
Opinião espontânea
Slow delivery and poor comunication.
I am still waiting for an order that was placed 3 weeks ago, despite the item being listed as in stock. I have emailed twice and called multiple times but to no avail. Would not recommend if you want actually want your item.
29 de dezembro de 2020
Opinião espontânea
Ordered on 28th of November
Ordered on 28th of November, emailed twice in the last week looking for update on delivery, even did the contact us form and no reply back. Product appear to be still processing over two weeks later. No communication. Website updated a few days after orders saying orders are taking longer. Ridiculous service.
15 de dezembro de 2020
Opinião espontânea
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