Proton Mail Opiniões 

Signed up 2 years ago for a couple years of a package. After several months use, I get a notification that I somehow potentially violated Swiss law & they were closing my account. No info on what law I supposedly violated, and after repeated contact attempts, never a reply.

They robbed me of most of my funds spent, treated me as if I was a child trafficker, and left me with no remedy, so I deleted all their crap software and couldn't even completely rid of it after deep cleaning registry & other files.

Then, after nearly a year, they start trying to charge my card again, except I paid using a Privacy virtual card, and cancelled it once I realized I had been had. Starting Aug 6, and continuing on 7, 9, 13 & 20, they tried charging that now closed card $83.76.

Then today, I get a potential fraud notification via text asking if I had made a payment to Proton AG, this amount being 191.76, the 2 year Unlimited plan. WTF Proton? Of course I responded 'No', so that bank card is now locked. My question is how they got that debit card? I use the Privacy virtual cards for a reason (and this would be a great example of why), and I'm pretty sure I wouldn't have used a bank card as a backup.

Anyway, I got screwed soon after initially paying 2 years ago, & they're still trying to screw me. But now they can't.

In response to Proton - There was no ticket number. My account was closed with no explanation, so thee was no where to tie a ticket to. This was 2 years ago, email long gone, but do have a pic stating I can reach you at abuse @proton.me, which is likely where I inquired further and failed to get a response, after telling me my account was under investigation for breach of Swiss criminal code... hence my review on this incident & recent attempted charge after knowing I got booted way back then.

I want to give proton 5 stars.
I want to support the movement and actively engage in it further.
I want to share the company with everyone and help others.
The reality…
Proton customer service is shocking, terrible at responding, mostly respond with unclear answers, vague words without any progress.
The business team is just as bad.
You ask clear questions and get no response.
Generally disinterest and dismissive nature.
In personal paid plan, have a technical issue, good luck!
They won’t reply, or guide you.
If they feel like it , you might get a link for some copy to read.
No active fix, and often the links provided , are things you read before reaching out to them.
Yet nothing from them to fix anything.
I can see why soo many businesses just find it easier to remain with other providers.
I also understand why soo many people make negative reviews are findable, even when most their products are so necessary and valuable in the privacy tech world.
Such as same.
They shoot themselves in the foot with their terrible communication and customer services.

Update 8/9/2026:
Continued to try and get basic support, and they continue being very odd and adding frictions.
So review score corrected to match this increased disparity with customer services and product.

The could storage can't show thumbnails of photos and its ridiculously slow. It's not a functional solution for regular use.

Absolutely horrible. Whenever I enter the settings or want to do anything, there's alot of stuff locked behind a paywall and it feels like I'm using a sketchy email client. Gmail is clean, no distractions. This is the complete opposite. Why's there diamond icons everywhere? Are you that desperate about making everyday consumers pay to use emails? And 500 megabytes of email storage? Really? What am I supposed to do with only 500 megabytes?

Had the misfortune to get involved with Proton VPN and email. I can't find strong enough words to describe HOW BAD THEY ARE. Customer Service is ignorant and arrogant and frankly bloody awkward. I cancelled within a month and am being harassed for $3.99 AFTER CANCELLATION. They have tried to take it several times so I keep that account at zero. The email structure is just a mess, the VPV was poor and often did not disguise my location the whole point of VPN. Have exchanged numerous emails with them and will admit used inappropriate language but they deserve it. They truly are either arrogant or stupid. They will never get a penny from me and told them at least a dozen times yet still they try and tell me I need to cancel which I have several times. Google them and see they have appalling reviews on here and on Google. I strongly warn anyone that reads this do NOT trust this company - go to Nord - Express - Total - any of the main VPN providers but AVOID. I promise you will regret getting involved with PROTON

I used to be a fan of Proton and paid for VPN etc. I'm increasingly disillusioned. Security is one thing but I've been locked out of my accounts, I'm told that codes have been sent to unlock them, and they aren't. I shall be letting my paid for services lapse at the end of my contract.

J'ai créé une adresse avec proton et au bout de quelques semaines, au moment de me connecter impossible ! Ils me disent qu'aucun compte n'est rattaché à cette adresse mail ! Sauf que tout était enregistré automatiquement donc...
Heureusement que je ne leur faisais pas vraiment confiance et ne m'en servais pas pour des choses importantes, car là c'est foutu, impossible d'y avoir accès puisque pour eux ce compte n'a jamais existé !
Les bouffons !
À fuire !

Servizio eccellente,

They promote privacy and anonymity, in fact it’s their whole business model: Meanwhile they happily will give your IP away like that famous case where they gave Swiss authorities a French climate activist IP address.

Whatever standard reply you have cooked up for this because I’m sure you’ve gotten a lot of negative talk about it already it will never justify it. You are scumbags. Period.

Best email provider by far. Been using the premium version since 2024 now for all Proton products

Nicht Vertrauenswürdig🚫

Bei der erstellung meines Account am ersten Tags sind einige aufalligkeiten bei der weiterleitung vom bank etc. Emails am proton. einige accounts wurden passwort geändert oder haben versucht das passwort zurück zustellen.

⚠️Passt auf bei gratis Anbieter, auch wen der sitz i der schweiz ist kann jeder ausländer eine firma gründen und briefkasten mieten.⚠️

There is NO EFFECTIVE CUSTOMER SERVICE / SUPPORT. There is NO WAY TO CONTACT PROTON HELP OTHER THAN EMAIL. You send an email and they reply to that email. That is the model and that model takes DAYS (not hours or minutes....DAYS) to resolve an issue. After 5 days of no meaningful help, I disputed the upgrade charge to a higher service tier after being on the platform for more than one year. Yes, they lock you out if they do not like the measures you take as a consumer. Be aware, there is a lock-in to an email service if you use it for financial account and/or 2FA account authentication. I think their products are good; however, I have changed my whole usage plan for their products because they have no meaningful support model.

I have only been using proton for less than a week, got it for my business mostly for the password protection. Trying to get ANY kind of human suport!!!!! FORGET IT!!!!! It does not exist so far!!! I bought what I thought was the ful on version only to find out that it wasn't, upgraded to the larger business one and that's when I found out that the only support is an AI computet. The AI computer told me that I can only get one refund, not a refund for both purchases. I will update this review if I ever have any contact with a real human.

They delete your account!

Review:
My account was automatically suspended after only a few manually written private emails. Proton later admitted that apparently even the username itself triggered their anti-spam system.

Despite explaining the legitimate purpose in detail, Proton now demands additional business documentation or an official business domain before correcting their own false positive.

For professional communication, this is completely unacceptable: false suspension, days without access, then the burden of proof is pushed onto the customer.

If an email provider can lock you out of your account without valid reason and then make you prove you are legitimate, it is not reliable enough for business use.

Great honestly, probably goated lol. Free vpn, free email, great service actually, almost lost my acc that one time when my old device got broken and my acc was logged in there. Props to the lads.

Uso il servizio base gratuito già da parecchi mesi. Trovo che non esista sul mercato un alternativa così valida per la privacy. Mi piacciono anche le possibilità di integrare con la VPN, con Proton Calendar, con Lumo e con Standard Notes. Non ho riscontrato problemi di alcun tipo. Non ho rilevato mail perse e la cartella spam funziona alla grande! Mi piace che sia comunque un progetto in evoluzione e che sia europeo.

Do not subscribe to Protonmail service if you value your time and your files.

I have been completely blocked from downloading my files from Proton Drive for over a week across both the desktop app and the browser.
Instead of helping, customer support (handling my ticket under a repetitive loop) has dragged this out for over a week with basic, repetitive troubleshooting steps while refusing to actually escalate the issue to a senior engineer or management.
When a zero-access cloud service fails to let you access or download your own data, and support traps you in front-line loops with no backend resolution, it is completely unacceptable.

Proton, please escalate Ticket # 5039876 immediately and fix this data access failure.

I bought an annual subscription to Proton's password manager 4 years ago. The product worked well. This week, I decided to add ProtonVPN to my account, but I'd purchased the password manager again. About 30 minutes after my purchase and trying to use VPN app, I double checked, realized my mistake and contacted customer service via email, reddit, and then discord. I got re-directed to a zendesk human.
I described that I wanted to purchase 2 years of VPN service and I wanted to revert my password manager account. I got no response via email for about 20 hours.
It took 3 days to establish that I won't allow me to purchase the standard VPN, I would need to "upgrade" to Unlimited.
I did not want the unlimited service because it didn't offer value over what I desired, the password manager that I'd been paying for for a few years and the VPN service that I'd just tried to buy two years of service.
The customer service told me that they can't revert my old account.
So, now I plan to leave the Proton services completely. Mostly because it took 4 days and 8 emails to "resolve" this. When I pay for a service, I expect more responsiveness. When I want to purchase more from a company and have already paid them, I expect that they should attempt to retain me as a customer. This has not been worth my time. So, I plan to look for a new VPN service and a new password manager.
A service like this should not turn away a custom who has already paid them for out-of-the-box services.
I had service ticket 5058345.

great products, clean, user-friendly with powerful functions.
The privacy focus is amazing