I've been looking for a very thin slitting saw for a while and stumbled on Protool which I hadn't heard of before. The product I wanted is available in the USA but for various reasons the cost was pr... Ver mais
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Leia as opiniões dos outros
New gauging purchased failed calibration, replacment also failed calibration which was put down as `a bad batch`. Communication good throughout process but product in general wasn`t.
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…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Ver mais
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Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Protool is a family-run supplier of precision cutting tools, based at Wrotham in Kent and independent of any single manufacturer. We hold stock across milling, turning, threading, hole making, toolholding, deburring, measuring and work holding. That means solid carbide and indexable end mills, slitting saws, corner rounding and chamfer cutters, ISO turning and Swiss line inserts, parting and grooving tools, thread mills, taps and dies, wire thread inserts and repair kits, HSS and carbide drills, reamers, spade drills and micro drills, collets and VDI holders, carbide burrs and zero-flute deburring tools, gauges and styli, vices, chucks and live centres. Storage cabinets and CNC workbench systems too, alongside the everyday items — silver steel, hand files, oil skimmers, magnetics. Brands we stock include Carmex, Widin, Nicon, Europa Tools, Vortex, OSG, Palbit, Toolex, JBO, Baer, Asimeto, Tschorn, Axis Micro, ITP and Polstore. Carmex Tiny Tools covers threading, turning and grooving at small-bore sizes most catalogues stop short of. Most of our customers are precision engineering firms machining for aerospace, medical and Formula 1, where a tool has to hold tolerance in titanium, Inconel or hardened steel and a scrapped part costs far more than the insert did. We also sell to one-man shops, toolrooms, maintenance departments and one-off buyers. There is no minimum order — a single insert is a perfectly good order. Orders placed before 4:30pm ship the same day from stock at Wrotham. Delivery is free next day on orders over £50 ex VAT. Trade accounts carry 30-day credit terms for qualifying businesses, with tiered pricing once the quantities justify it. Independent means we aren't working through one manufacturer's catalogue. If a tool is wrong for your material, your machine or your setup, we'll say so and tell you what we'd run instead. Call 01732 887 334 — ten minutes on the phone beats the wrong tool in the post.
What you get when you order from us
Escrito pela empresa
- Trade accounts with credit terms
- Negotiated pricing on repeat lines and [30-day terms] once you're set up. Call 01732 887 334 or email sales@protool-ltd.co.uk.
- Same-day dispatch from our own stock
- Orders placed before 4:30pm ship the same day. We hold tooling here at Wrotham rather than passing your order to a manufacturer.
- Nicon, Carmex and Widin in stock
- Threading and turning inserts, taps, end mills and carbide tooling for titanium, Inconel and hardened steel — down to Carmex Tiny Tools for micro-scale work.
- Independent, so we'll say what not to buy
- We aren't tied to one manufacturer's catalogue. If a tool's wrong for the material or the machine, we'll tell you.
Order by 4:30pm, dispatched the same day
Free next-day delivery over £50 ex VAT
Stock items ordered before 4:30pm leave us the same working day on a next-day service. Free DPD Next Day on mainland UK orders over £100 ex VAT, free Royal Mail Tracked 24 from £50. Everything ships from our own shelves at Wrotham — when the site says in stock, it's on the shelf.
Informações de contacto
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Reino Unido
- 01732 887334
- sales@protool-ltd.co.uk
- protool-ltd.co.uk
4,5
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
New gauging purchased failed…
New gauging purchased failed calibration, replacment also failed calibration which was put down as `a bad batch`. Communication good throughout process but product in general wasn`t.
29 de setembro de 2026
Resposta da Protool Ltd
Thank you for your honest review. Please accept our sincere apologies for the inconvenience and frustration caused. We fully appreciate how disappointing this must have been, particularly after two gauges failed calibration. Our Customer Services team did try to locate a suitable replacement gauge from another supplier for you, but unfortunately, due to the higher cost of the alternative options available, we were unable to offer this as a solution.
Please be assured that we very rarely experience issues with gauges from this supplier. Unfortunately, on this occasion, two gauges failed calibration, and we have raised this directly with the manufacturer as an issue with this particular batch.
We’re genuinely sorry that we were unable to resolve this for you on this occasion, and we really do appreciate your patience and understanding.
Poor customer service
Poor customer service, shame really as they have lots of things that we could use.
1 de setembro de 2026
Opinião espontânea
Resposta da Protool Ltd
Sorry to read this. I understand you have contacted our customer service team and they will be in contact with you shortly to try and resolve the current issue as we would like the opportunity to work with you in the future.
Brillaint 6 thou thick circular slitting saw.
I've been looking for a very thin slitting saw for a while and stumbled on Protool which I hadn't heard of before. The product I wanted is available in the USA but for various reasons the cost was prohibitive so discovering Protool was brilliant. Saw looks good and I will use it very soon
7 de setembro de 2026
Resposta da Protool Ltd
Thanks for the review, and good to have you as a customer. Hope the saw does the job.
ALWAYS A PLEASURE
always a pleasure to use Protool.fast delivery and great prices.the ladies in the office are very nice to speak to if any issues
16 de setembro de 2026
Opinião espontânea
Resposta da Protool Ltd
Cheers for this. Fast delivery and keen pricing are the two things we push hardest on, so it's good to hear both are landing. I'll pass the rest on to the office team they'll be pleased. Thanks again.
Fantastic service
Always helpful, if parts have been discontinued or superseded they always find/offer suitable options.
Delivery is prompt or you are kept in the loop on any delays, good products at competitive prices
21 de agosto de 2026
Opinião espontânea
Resposta da Protool Ltd
Thanks good to hear. Chasing down replacements for discontinued and superseded lines is half the job some weeks, so it's worth knowing it's paying off. And if something's going to be late, you'll hear it from us before you have to ask.
Great value for money
Easy to use website, always helpful on the phone, great value for money, just about has everything we need in one place.
13 de agosto de 2026
Resposta da Protool Ltd
Thanks for this. Glad the site's easy to use and the phone's getting you answers quickly, that's the bit we care most about. And if there's anything you're still having to buy elsewhere, tell us what it is and we'll look at stocking it.
Good communication and product what's…
Good communication and product what's not to like
29 de julho de 2026
Resposta da Protool Ltd
Nothing, hopefully. Glad the tooling was right and you could get hold of someone when you needed to — that's the bit we work hardest at. Anything you're after that isn't on the site, just ask and we'll source it.
Thanks for taking the time to leave this. 👍
Great products
Great products, clearly described, speedy delivery and all at competitive prices
7 de julho de 2026
Opinião espontânea
Resposta da Protool Ltd
Hi,
Thanks so much for your 5* review 😁we appreciate the great feedback, and hope to work with you again soon.
Resposta da Protool Ltd
Hi,
Thanks so much for your 5* review 😁we appreciate the great feedback, and hope to work with you again soon.
I accidentally ordered the wrong…
I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb quality. Highly recommended!
7 de maio de 2026
Resposta da Protool Ltd
Hi Carole,
Thanks so much for your great 5* review, we always try to help where we can and appreciate feed back, looking forward to working with you again soon 😉
Nice experience Staff are very helpful and interested…
Staff are very helpful and interested in providing a good service making us the customer feel valued.
15 de abril de 2026
Opinião espontânea
Resposta da Protool Ltd
Thanks for the great review Bill 😁We always do our best to help the customer, and look forward to working with you again soon.👍🏼
Very fast delivery and had stock of…
Very fast delivery and had stock of some niche tooling that I needed
10 de março de 2026
Resposta da Protool Ltd
Hi 😁
thank you for your 5* review, so pleased we were able to assist in the tooling you required and was a speedy delivery 👍🏼
Good range of products and service
11 de março de 2026
Opinião espontânea
Resposta da Protool Ltd
Thanks for the 5* review Mark 😊
fast and efficient service
9 de fevereiro de 2026
Resposta da Protool Ltd
Hi Steve,
Thanks for the 5* star review 👍🏼hope you shop with us again soon.
Buying experiance
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need to call to confirm whether parts will arrive.
11 de fevereiro de 2026
Opinião espontânea
Resposta da Protool Ltd
Hi Jeremy,
Many thanks for taking the time to leave a great review, it's always great to speak with customers over the phone especially if we are able to help😊and it's great you find the website so helpful and easy to use👍🏼we try to make things as easy as possible for our customers 😁
Happy with Protool services
Great service, very quick on response, the team are very friendly. I would give 5 stars but sometimes items have taken a while to be delivered.
5 de fevereiro de 2026
Resposta da Protool Ltd
Hi Dave,
Thank you for taking the time to leave a review and glad that in general you have a positive experience with Protool 😁Unfortunately sometimes if items are out of stock deliveries can take a little longer than we would like and for that we apologise, although we do our best to keep the customer informed of any delays once we are aware of them.😊
Polite and helpful
Staff are very helpful and polite.Goods that were in stock were dispatched same day and back orders were quick in coming through .
3 de fevereiro de 2026
Resposta da Protool Ltd
Hi Graham,
Many thanks for your great review, we appreciate your comments and always try our best to help 😊and we always try to dispatch orders as soon a possible 👍🏼
Thanks for your help placing an order…
Thanks for your help placing an order and getting it shipped. Lucy was very helpful.
Gary
Desert Cutting Tools
30 de janeiro de 2026
Resposta da Protool Ltd
Hi Gary,
Many thanks for your 5* review, Lucy is a great member of the team and we are pleased she was able to assist with your order 😊
Hopefully we will get the chance to work with you again in the future, and if you need any help, just give us a shout.😊
Really quick response times and fast…
Really quick response times and fast delivery
17 de dezembro de 2025
Opinião espontânea
Resposta da Protool Ltd
Hello Hayley😊
Thank you for you 5 * review, we always try our best to reply and respond ASAP, so appreciate your feedback 😁
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