I've been looking for a very thin slitting saw for a while and stumbled on Protool which I hadn't heard of before. The product I wanted is available in the USA but for various reasons the cost was pr... Ver mais
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Leia as opiniões dos outros
New gauging purchased failed calibration, replacment also failed calibration which was put down as `a bad batch`. Communication good throughout process but product in general wasn`t.
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…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Ver mais
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Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Protool is a family-run supplier of precision cutting tools, based at Wrotham in Kent and independent of any single manufacturer. We hold stock across milling, turning, threading, hole making, toolholding, deburring, measuring and work holding. That means solid carbide and indexable end mills, slitting saws, corner rounding and chamfer cutters, ISO turning and Swiss line inserts, parting and grooving tools, thread mills, taps and dies, wire thread inserts and repair kits, HSS and carbide drills, reamers, spade drills and micro drills, collets and VDI holders, carbide burrs and zero-flute deburring tools, gauges and styli, vices, chucks and live centres. Storage cabinets and CNC workbench systems too, alongside the everyday items — silver steel, hand files, oil skimmers, magnetics. Brands we stock include Carmex, Widin, Nicon, Europa Tools, Vortex, OSG, Palbit, Toolex, JBO, Baer, Asimeto, Tschorn, Axis Micro, ITP and Polstore. Carmex Tiny Tools covers threading, turning and grooving at small-bore sizes most catalogues stop short of. Most of our customers are precision engineering firms machining for aerospace, medical and Formula 1, where a tool has to hold tolerance in titanium, Inconel or hardened steel and a scrapped part costs far more than the insert did. We also sell to one-man shops, toolrooms, maintenance departments and one-off buyers. There is no minimum order — a single insert is a perfectly good order. Orders placed before 4:30pm ship the same day from stock at Wrotham. Delivery is free next day on orders over £50 ex VAT. Trade accounts carry 30-day credit terms for qualifying businesses, with tiered pricing once the quantities justify it. Independent means we aren't working through one manufacturer's catalogue. If a tool is wrong for your material, your machine or your setup, we'll say so and tell you what we'd run instead. Call 01732 887 334 — ten minutes on the phone beats the wrong tool in the post.
What you get when you order from us
Escrito pela empresa
- Trade accounts with credit terms
- Negotiated pricing on repeat lines and [30-day terms] once you're set up. Call 01732 887 334 or email sales@protool-ltd.co.uk.
- Same-day dispatch from our own stock
- Orders placed before 4:30pm ship the same day. We hold tooling here at Wrotham rather than passing your order to a manufacturer.
- Nicon, Carmex and Widin in stock
- Threading and turning inserts, taps, end mills and carbide tooling for titanium, Inconel and hardened steel — down to Carmex Tiny Tools for micro-scale work.
- Independent, so we'll say what not to buy
- We aren't tied to one manufacturer's catalogue. If a tool's wrong for the material or the machine, we'll tell you.
Order by 4:30pm, dispatched the same day
Free next-day delivery over £50 ex VAT
Stock items ordered before 4:30pm leave us the same working day on a next-day service. Free DPD Next Day on mainland UK orders over £100 ex VAT, free Royal Mail Tracked 24 from £50. Everything ships from our own shelves at Wrotham — when the site says in stock, it's on the shelf.
Informações de contacto
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Reino Unido
- 01732 887334
- sales@protool-ltd.co.uk
- protool-ltd.co.uk
4,5
Excelente
97 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great selection of products and fast…
Great selection of products and fast delivery.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Protool Ltd
Hi Tom.
Thanks for the 5 * review, glad you were pleased with the next day service and hopefully found everything you needed, we are increasing our portfolio all the time to provide a good range of products.😉
Resposta da Protool Ltd
Hi Mark,
Thanks for the review, glad we had what you required on this occasion!
No request was to much for this well…
No request was to much for this well run company. Even when the tool that was requested was out of stock, a similar product was always found, and offered.
Thoroughly recommend PROTOOL.
21 de janeiro de 2025
Opinião espontânea
Resposta da Protool Ltd
Thanks Kevin for taking the time to leave a review and for the 5 stars.
We always try help and offer the best solution if something isn't available, so pleased we were able to on this occasion!
And thanks for the recommendation😊we look forward to hopefully work with you again soon.
Really good service as ever
17 de janeiro de 2025
Opinião espontânea
Resposta da Protool Ltd
Hi Jerry,
Thanks so much for your 5 star review 😊pleased to hear we're still providing a great service👍🏼
Very friendly and helpful company to…
Very friendly and helpful company to deal with many thanks.
8 de janeiro de 2025
Resposta da Protool Ltd
Hi Paddy, Thank you for your lovely comment and 5* review 😁We look forward to working with you again soon! The Protool Team.
Resposta da Protool Ltd
Hi Peter,
So glad to hear your tools arrived quickly and you were happy with our competitive prices👍🏼and that you had a good experience with Protool. We look forward to hopefully working with you again in the future!
Resposta da Protool Ltd
Hi David,
Thanks for taking the time to leave a review, so glad you found ordering online nice and easy!😊
Resposta da Protool Ltd
Hi Steven,
Thanks so much for your feedback and your 5* review, We’re pleased your goods arrived promptly.👍🏼
great price and great items
30 de setembro de 2024
Resposta da Protool Ltd
Good afternoon,
Thank you for your recent review. So pleased you were happy with the service you received from protool and we hope you shop with us again soon!
great delivery and prices
30 de julho de 2024
Resposta da Protool Ltd
Good afternoon,
Thank you for your feedback😊We’re glad you had a great experience with Protool, and hopefully will get the chance to work with you again soon.
Thanks again.
Generally good service
Easy to navigate the website and order confirmation came through immediately. Parts were shipped within 24 hours so a pretty good experience overall.
3 de junho de 2024
Resposta da Protool Ltd
Hi Chris,
Many thanks for your feedback, we are pleased you found the new website easy to use and that you had a good experience wish us, If items are in stock we try to get them to you the next working day.
Hopefully, we will get to work with you again soon!😊
Fantastic service
Fantastic service, great quality, and very swift delivery. Ordered 4pm on day, arrived before lunch the next day.
29 de abril de 2024
Resposta da Protool Ltd
Thank you so much for your 5* review we very much appreciate your feedback and glad your delivery arrived the next day😊and that you were pleased with our tooling.
Paid for next day delivery and three…
Paid for next day delivery and three days later still not arrived
4 de abril de 2024
Resposta da Protool Ltd
Hi Andrew,
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your delivery, unfortunately we was informed by the supplier’s courier that there was an unexpected issue within the area your delivery was going to which caused the delay, I have informed them of your compliant and hopefully this won’t happen again.
Again, our sincere apologies for the delay.
The Protool Team.
great price and service
6 de março de 2024
Resposta da Protool Ltd
Hi John,
Thanks so much for the 5 star review 😊Pleased to hear you find our prices and service great! We try to stay competitive.😉
Hopefully you’ll visit Protool again soon!
Resposta da Protool Ltd
Thank you for your review, I’m so pleased to hear you find our tooling and service excellent, I will be sure to pass this on to the Protool Team. 😊
We look forward to hopefully working with you again soon!👍🏼
excellent service very quick delivery…
excellent service very quick delivery ad good prices
29 de fevereiro de 2024
Resposta da Protool Ltd
Good afternoon Darren,
Thank you for your feedback! I’m glad you received your items promptly and that you found our service excellent, I will be sure to tell the Protool team😊
We look forward to hopefully working with you again soon😊
Orders were being sent to the incorrect…
Orders were being sent to the incorrect address and delaying our production.
29 de janeiro de 2024
Resposta da Protool Ltd
Hi Graham,
Thank you for your review and bringing this issue to our attention.
Our apologies for the error in the new system not picking up your company’s delivery address, we had a few issues with this at the beginning, but rest assured all future deliveries will be sent to the correct address, as once brought to our attention the details were changed immediately.
We look forward to working with you in the future.
Great thank you
6 de fevereiro de 2024
Delivery charge excessive and delayed
31 de janeiro de 2024
Resposta da Protool Ltd
Hello Marjorie,
We are sorry to hear your delivery was delayed, unbeknown to us it was held at the Hub for a day so instead of being delivered next day on the 1st Feb it was actually delivered on the 2nd Feb so I do apologise it took 2 days, unfortunately once the shipment leaves Protool we have very little control over the parcel.
Also we are sorry to hear you think the delivery cost was excessive, we have lowered the minimum spend to only £30.00 which entitles the customer to next day free delivery, which as your parcel was under this value the delivery charge is automatically applied at £7.50, again our hands are tied with the cost of this due to the courier charges.
Again apologies you were not completely satisfied on this occasion.
Good range of product
Good range of product, great communication, fast service, fair prices
29 de janeiro de 2024
Resposta da Protool Ltd
Hi Paul,
Many thanks for leaving Protool a 5* review, so pleased you had a good experience ordering with us and we hope to hear from you in the near future.😊
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