PRP London Clinic Opiniões 

Resposta da PRP London Clinic

3/01/2026

Please note that this is the same identical review posted from another account. Our response therefore remains the same.

Fariba,

We are disappointed to see this comment, particularly given that our communication with you has been transparent and professional throughout.

Our policies, including the 48-hour cancellation and rescheduling policy, are clearly communicated at every stage of the booking process: on our website, within confirmation emails, and during direct correspondence. These terms are neither hidden nor applied selectively. The £50 deposit is not a penalty, but a standard industry practice designed to protect the time and resources allocated specifically to a confirmed appointment.

We fully appreciate that illness is beyond anyone’s control. However, in a clinical setting, policies must be applied consistently and fairly to all patients. Making individual exceptions would undermine the integrity of the booking system and is not operationally feasible.

The vast majority of our patients will attest to the professionalism, care, and integrity with which we operate. We prioritise clinical outcomes and patient welfare, while maintaining clear and fair operational policies to ensure the clinic functions responsibly.

It is also important to note that during our communications, inappropriate and abusive language was directed towards members of our staff. While we did not escalate this at the time, such behaviour is unacceptable. Our team is entitled to a safe, respectful, and professional working environment.

To date, no financial institution has contacted us in relation to this matter. You are, of course, entitled to pursue any external avenues you consider appropriate. We are confident that we have acted transparently, reasonably, and in full accordance with our stated policies.

Resposta da PRP London Clinic

21/06/2025

Fariba,

It truly saddens us to see such a comment, especially when we’ve been nothing but upfront and professional from the very beginning.

Our policies — including the 48-hour rescheduling and cancellation terms — are clearly displayed at every stage of the booking process: on our website, in confirmation emails, and during all correspondence. These aren’t hidden, nor are they unique to your case. The £50 deposit is not a penalty — it’s a standard industry practice to protect the time and resources allocated specifically to your appointment.

We completely understand that falling ill is outside of anyone’s control. However, fairness requires consistency. If we were to make exceptions in one case, we would need to make them for all — and that simply isn’t practical in a clinic where appointments are carefully structured and time-sensitive.

Most of our patients will gladly attest to the way we treat them — with care, honesty, and a relentless commitment to outcomes. We value results over revenue. But that does not mean our team or our policies can be disregarded or disrespected.

It’s also important to mention that during our communications, you repeatedly directed abusive language at our staff. While we chose not to escalate the matter at the time, no one has the right to speak to our team in a disrespectful or aggressive manner. Our staff deserve to work in a safe and professional environment.

To date, no bank has contacted us regarding this matter. You are, of course, free to involve any third party you feel is appropriate. We have acted transparently and fairly, and we stand firmly behind the policy and how it was applied.

Resposta da PRP London Clinic

Actualizada a 4/12/2025

Hi Lucy,

I think you got the wrong business. We do not offer laser hair removal.

I would appreciate it, if you could delete this review as it is not about PRP London Clinic.

Best,
Saleem

Resposta da PRP London Clinic

8/02/2024

Thank you so much - we're always happy to help!

Resposta da PRP London Clinic

8/02/2024

Thank you so much - we're always happy to help!

Resposta da PRP London Clinic

8/02/2024

Thank you so much - we're always happy to help!

Resposta da PRP London Clinic

8/02/2024

Thank you so much - we're always happy to help!

Resposta da PRP London Clinic

8/02/2024

Thank you so much - we're always happy to help!