NEVER DEAL WITH DH GATE is my advice.
NEVER DEAL WITH DH GATE is my advice.
NEVER DEAL WITH DH GATE is my advice.
Having never dealt with DH GATE before I saw a jacket that I wanted but could not get anywhere else in my size.
Therefore I opened an account with DH Gate and placed an order worth over GBP £90 with a “seller” listed as “ maonidayi ”.
The order was placed on 14 March 2024
After a few days I checked the status only to find a message from the “seller” maonidayi saying that the jacket was out of stock and suggesting that they could send a different jacket.
Because I did not want the other different jacket, I cancelled my order.
The next day I discovered that the "seller" maonidayi had refused to cancel the order, so my money was gone.
When I tried to get help from DH Gate, their system would not allow me to make a complaint until after goods had been received and only if I had clicked to say that the goods had been received !!
Because the “seller” had no stock, this was obviously impossible because I had received no goods because there were no goods to be had.
Therefore DH Gate had created a CATCH 22 situation for any purchaser who had money taken but no goods received.
I was stuck DH Gate's CATCH 22. This is why you should not take the risk and NEVER DEAL WITH DH GATE.
After many many many messages to DH Gate over many many days – over about a week in total – all to no avail, I finally contacted DH Gate's CEO Diane Wang with a letter of complaint setting out the problems.
Diane Wang's details are easily found by researching the internet.
Today ( 3rd April 2024 ) I finally managed to get my money refunded, but not without loads and loads of grief and hassle.
The lesson to all readers of this review is simple – I recommend that you NEVER DEAL WITH DH GATE. You have been warned.