The tech arrived within one day of the request, he was courteous and efficient and solved the overheating problem easily, but said the noise would remain. I don't however approve of the firm puls ask... Ver mais
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Leia as opiniões dos outros
Puls is a decent service overall, but charge high subscription rates for their "service" even if you have no issues. Further, if you cancel, they don't just cancel your service, you are charged an un... Ver mais
A empresa respondeu
For several reason: 1. The technician, Paul was fantastic! Very knowledgeable and very friendly. 2. I loved that you set an appointment time that you kept. 3. The communication in process has been... Ver mais
A empresa respondeu
The Job was not made correctly the first time. However, the technician came back the next day and get everything right. He apologize for the inconvenience which was very nice of him. I appreciated tha... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Informações de contacto
Estados Unidos da América
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Bom
7 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
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Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating, Miguel. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Fraudulent & Threatening Behavior from Puls Technician
I booked a dishwasher repair through Puls. Since then, a series of troubling events unfolded involving a technician—hired through one of their lead partners—who engaged in unprofessional, threatening, and ultimately fraudulent behavior. This included:
- Taking $455 payment for a repair that was never completed
- Creating a hostile and unsafe environment for my wife during the follow-up visit
- Threatening my wife pay more than what was ever agreed
- Refusing to provide company credentials or proof of completed service
- Breaking the appliance beyond repair despite claims of repair
Further investigation has revealed that this individual has a criminal record of fraud (felony deposit account fraud and firearm possession during a crime) and was operating in customers’ homes under Puls’ system. We have filed a police report, and another service provider has confirmed that the dishwasher is now beyond repair because of the damage caused by the technician sent by Puls.
In other words: Puls sent someone into my home who threatened my wife, demanded payment under duress, and didn’t just fail to fix the dishwasher—he made it worse. We now have to replace it entirely out of pocket.
Despite calling Puls' customer service team several times, my wife and I have not received any timeline for resolution, refund or even an apology.
31 de agosto de 2025
Opinião espontânea
Resposta da Puls
Hi Justin, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Seems that an email was sent to you on July 25, 2025 and we did not receive any response.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Generally overall good experience.
2 de agosto de 2026
Resposta da Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Was happy with the service
Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.
3 de agosto de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Everything was done in a timely manner
Everything was done in a timely manner. Everything was to the point.
3 de agosto de 2026
Resposta da Puls
Thank you so much for counting on us, Dexter! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Service was quick and convenient
Service was quick and convenient. The price was reasonable.
2 de agosto de 2026
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Week end service
Week end service, on-time arrival, very competent tech, quick and efficient.
2 de agosto de 2026
Resposta da Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
I appreciate the service I received…
I appreciate the service I received today from this company. The service man did a wonderful job.
2 de agosto de 2026
Resposta da Puls
Thank you so much for counting on us, Nieta! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
For being able to schedule an…
For being able to schedule an appointment when needed, the potentially of the arrival of the technician during the scheduled appointment time. The technicians professionalism, work ethic and ability to diagnose the problem in a timely manner with a reasonable price and repair time
2 de agosto de 2026
Resposta da Puls
Thank you so much for your repair request with Puls, James! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Prompt and effective response
Prompt and effective response, accurate diagnosis of the problem, repairman returning the next day with the parts to complete the repair.
2 de agosto de 2026
Resposta da Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
Thank you for great service
1 de agosto de 2026
Resposta da Puls
Thank you so much for your business and for leaving a 5-star rating, Vera. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Resposta da Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Abdul was experienced and efficient
Abdul was experienced and efficient. He answered all questions I had and was friendly.
1 de agosto de 2026
Resposta da Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. Please know that we will always be here if you need us.
Resposta da Puls
Thank you so much for counting on us, Bryant! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
canceled the appointment
I contacted PULS to repair my refrigerator. They gave me a time, including the name of the technician but 1 hour before the time of the appointment, they canceled it asking me to make another appointment two days later. Completely unacceptable
31 de julho de 2026
Opinião espontânea
Resposta da Puls
Hi Julio, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Headline: Unprofessional, poor workmanship, and terrible customer service—avoid for flooring!
I initially hired Puls for a minor rotten wood repair estimated at just a few hours. While onsite, they convinced me to restain a section of water-stained wood flooring, claiming it would only take a few extra hours. That was completely untrue. The project dragged on for days and remains unfinished 6 weeks later.
The technicians sent were completely unprofessional, even billing me for time spent smoking weed in my driveway. Worse, their workmanship was disastrous:
They failed to sand properly and applied stain directly over uncleaned surfaces.
They painted the stain on thickly without wiping it off, ignoring basic manufacturer instructions.
The stain was applied so heavily that 6 weeks later, it remains as tacky and sticky as a rat trap leaving that space in my home completely unusable for a family.
When they returned to "fix" it, they repeated the exact same mistake, despite me explicitly explaining that wood stain is a wipe-on, wipe-off product. When I requested a properly trained technician, Puls refused to send anyone else.
Customer service was completely unhelpful until I filed a credit card chargeback. They then tried to hold my resolution hostage, telling me they wouldn't help unless I dropped the credit card dispute. In the end, Puls only agreed to reimburse $1,300—falling short of the $1,800 quote that their own technician estimated it would take to fix the damage they caused. Save yourself the nightmare and hire qualified local specialists instead.
30 de julho de 2026
Opinião espontânea
Resposta da Puls
Hi Bobbie, apologies for any inconvenience caused. Based on the update, Team was able to have this handled with you. Feel free to le them know if you have any further concerns. Thank you!
He was pleasant and he explained…
He was pleasant and he explained everything thoroughly. I was shocked at the price, but he was patient with wating on my decision. My oven is working now and that's what I needed
30 de julho de 2026
Opinião espontânea
Resposta da Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
BAD EXPERIENCE
Puls left a bad taste in my mouth. This company are none of the things that they advertise. I paid for service's in full that weren't completed the belt and pulley . The first technician repaired the belt and not the pulley. I found out that the pulley wasn't replaced when the dryer stop working the next day after supposedly being fixed. The second technician came out to take a look at the dryer only to tell me that the pulley wasn't repaired. It's been a lot of back and forth to repair the dryer. The technicians don't acknowledge their calls, poor communication, no supervision, being rescheduled from one day to another, it's been a lot of inconvenience. I've still haven't talked to a manager/supervisor. Not once was I offered a refund for the pulley not being repaired. I will not recommend anyone to use this company
15 de julho de 2026
Opinião espontânea
Resposta da Puls
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
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