Punk Haus Opiniões 

Resposta da Punk Haus

22/09/2026

Hi Joanne

We’re sorry that the particular selection you received wasn’t to your personal taste.

As the reviews below also demonstrate, many customers absolutely love the selection they receive in their Sample Packs. Art is, of course, entirely subjective. What one person loves, another may not, which is precisely why these are sold as randomly selected Sample Packs at £20 for 10 prints.

The product page explains that packs can contain a mixture of archive, overstock, and discontinued designs and that specific designs cannot be selected. If you have a particular style or aesthetic in mind, we would always recommend choosing individual prints from our collections rather than purchasing a random pack and taking the chance on the selection received.

We do, however, need to correct the statement that your order took longer than the stated timeframe.

Your order was placed on 6th September and dispatched on 18th September, which was the 10th working day following your order. At the time of purchase, the product page clearly stated that, due to exceptionally high demand, customers should allow up to 10 working days for Sample Pack dispatch.

Your order was therefore dispatched within the timeframe stated at the point of purchase.

We completely accept that the designs you received weren’t for you, but both the random nature of the product and the dispatch timeframe were clearly explained before purchase.

Thank you

Resposta da Punk Haus

22/09/2026

Thanks so much! That’s exactly the spirit of a mystery pack 😂

The ones that aren’t quite your thing can find a new home at Christmas.

So glad you loved your selection! 🖤

Resposta da Punk Haus

22/09/2026

Thanks so much! 🖤

We love that you came back for round two 😂

You’ve summed up Sample Packs perfectly. There might be one or two that aren’t your thing, but that’s all part of the mystery. And there’s always someone else whose boat they’ll float!

Resposta da Punk Haus

22/09/2026

Thank you so much! This is exactly what we love to hear 🖤

Quirky, colourful and a few new favourites for the walls!

So glad you loved both packs, and we’ll be ready for you when the next room needs the Punk Haus treatment 😂⚡

Resposta da Punk Haus

26/08/2026

Thank you so much for this! 🖤

We're so pleased you loved your first Sample Pack and that our team could get your query sorted quickly too.

As for the prints that were supposed to be presents... we fully support the decision to accidentally keep them all 😂

Thank you for coming back to Punk Haus time and time again and for taking the time to leave such a lovely review. It genuinely means a lot to our little independent team.

See you again soon!

Team Punk Haus x

Resposta da Punk Haus

24/08/2026

We're really sorry to read this.

We've checked our customer service enquiries and unfortunately can't find any previous contact from you under the name used for this review, so this is the first we've been made aware that there was an issue with your order.

If all 10 prints have arrived with damage to the same corner, this would strongly suggest that the parcel may have been damaged in transit. This is absolutely something we would want the opportunity to investigate and resolve for you.

Please email our Customer Support team with your order number, photographs showing the damage to the prints, and photographs of the packaging they arrived in. We'll then be able to assess what has happened and discuss the appropriate resolution with you.

We'd always encourage customers to contact us if something isn't right with an order. We can't put an issue right if we haven't been made aware of it, and we're always happy to help when given the opportunity.

Resposta da Punk Haus

24/08/2026

Thanks for taking the time to leave your feedback.

We're pleased to hear you were generally happy with the prints and understood the random nature of the pack.

Just to clarify a couple of points, our Sample Packs contain mixed sizes and A4 and A5 prints form part of the advertised selection, so receiving these sizes isn't different from the product offered. Packs may also contain stronger/offensive designs, which we highlight in the product description before purchase.

The longer dispatch time isn't because the prints are being produced specifically for Sample Pack orders. The offer has received phenomenal demand, and as a small independent business we're currently working through a very high volume of orders. For this reason, we clearly advise at the point of purchase to allow up to 10 working days for dispatch.

The packs are exactly what they're intended to be: a heavily discounted random selection of artwork from across our collections, including archive, overstock, test and unreleased pieces.

We appreciate you giving the offer a try and thank you for the feedback.

Resposta da Punk Haus

7/08/2026

We're sorry to hear you were disappointed with your Sample Print Pack.

We do, however, need to correct a number of factual inaccuracies in this review.

Our records show your pack contained 5 x A4 prints and 5 x A5 prints, rather than "mainly small A5 pieces" as stated. Two of the ten designs contained stronger language, not the majority of the pack.

All Punk Haus artwork is created in-house and professionally printed on 250gsm semi-matt stock. None of the designs are free templates, and each has been, or is, available to purchase individually through our website.

Although our Sample Packs are sold as a heavily discounted, completely random selection, we have nevertheless agreed to accept the return of your order and issue a refund once the complete pack is returned to us. We've provided the returns instructions by email and are simply awaiting the return.

We'd kindly ask that the review is updated to reflect the factual position once the matter has been concluded.

Resposta da Punk Haus

7/08/2026

Thank you for taking the time to leave a review.

We're pleased to hear that around half of the prints were to your taste. As our Sample Packs are a completely random selection, we appreciate that not every design will suit every customer.

Regarding dispatch, due to the phenomenal demand for our Sample Packs, the product page clearly advises that dispatch can take up to 10 working days. Your order was shipped within this advertised timeframe.

In relation to the print you describe as "faded", none of our prints should appear faded as a result of the printing process, so this is likely to be an intentional part of the artwork's design. We can't see any previous correspondence from you regarding this under the name used for your review. If you could please email our customer support team with a photo of the print, we'd be more than happy to take a look and advise further.

Resposta da Punk Haus

6/07/2026

We're sorry to read your review, however we do need to correct a number of points.

None of the artwork included within our Sample Print Packs is AI generated. Your statement that customers receive "AI slop" is simply incorrect.

We have also been unable to locate an order matching the name used for this review. If you are a genuine customer, we'd be grateful if you could contact us with your order number so we can investigate your concerns.

If you're unable to provide an order number, we're unfortunately unable to verify that a purchase was ever made.

Resposta da Punk Haus

8/06/2026

We're sorry that you were unhappy with your purchase.

To clarify, this matter was ultimately resolved and a full refund, including the original delivery charge, was issued.

We acknowledge that the refund process took longer than either party would have liked. At the time, we were experiencing exceptionally high order volumes and all returns and refunds were processed in accordance with our standard internal procedures. We apologise for any frustration this caused.

We wish you all the best moving forward.

Resposta da Punk Haus

8/06/2026

Thank you so much for the fantastic review!

We're delighted to hear that your order arrived as described and even exceeded your expectations. Providing great products and great service is incredibly important to us, so it's wonderful to know that came across in your experience.

We really appreciate your support and look forward to welcoming you back again soon!

Resposta da Punk Haus

8/06/2026

Thank you so much for your lovely review!

We're thrilled to hear that you love your Elvis print. It's great to know you were happy with both the quality and the service you received.

Thank you for your recommendation and for supporting Punk Haus. We hope to see you back again soon!

Resposta da Punk Haus

8/06/2026

Thank you so much for your continued support!

We're delighted to hear that First Name: Frida has found a place in your home. Knowing that our prints continue to meet your expectations for quality means a lot to us.

We really appreciate you taking the time to leave a review and hope you enjoy your new addition for many years to come.

Resposta da Punk Haus

8/06/2026

Thank you so much for the lovely review!

We're thrilled to hear you loved your selection from the £20 sample pack and that everything arrived on time and well packaged. It sounds like the prints have found the perfect home in your new flat!

Thank you for supporting Punk Haus, and we hope you enjoy them for years to come.

Resposta da Punk Haus

8/06/2026

Thank you for the lovely review!

We're delighted to hear you love the print and that it looks great in its frame. Sorry to hear Royal Mail didn't quite follow the "Do Not Bend" instructions, but we're glad you were able to get the crease out successfully.

Thank you for supporting Punk Haus, and we hope you enjoy your new artwork!

Resposta da Punk Haus

8/06/2026

Thank you for the fantastic review!

We’re so pleased to hear that you enjoyed the surprise element of the 10-print offer and loved the selection you received. It’s great to know the prints arrived quickly and helped create a gallery wall you’re proud of.

Thanks again for your support and for choosing Punk Haus to be part of your home.

Resposta da Punk Haus

8/06/2026

Thank you so much for the amazing review!

We're delighted to hear you've had such a positive experience with us, both with your previous orders and the sample pack. It's especially great to hear that 9 out of the 10 prints were exactly your kind of thing - that's a result we'll happily take!

We absolutely love your idea of making the remaining print your own too. That's a very Punk Haus approach!

Thank you for your continued support and for taking the time to leave such thoughtful feedback. We hope your walls are looking incredible.

Resposta da Punk Haus

20/04/2026

Thanks so much for the review!

Glad you were happy with the quality - even the sample packs don’t cut corners there. Love that the designs hit the mark too.

Really appreciate you giving us a try!