Pure Energy Opiniões 

149
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Out of interest I have been reading reviews of pure energy. I notice that on several recent replies from Pure Energy that the complaint is about Pure Energy UK but when starting my review I find that... Ver mais

Classificada 3 em 5 estrelas

Battery and inverter installed in August 2024, pleased with installers and the system was working well. In September 2025 battery was not charging so we contacted Paige in Pure Energy 0800 007 3355... Ver mais

Classificada 4 em 5 estrelas

Sales person appeared genuine so purchased batteries & solar panel upgrade (solar edge). Installation went smoothly. Left markings on timber stair string when installing new cable between fuseboard &... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I’ve had solar panels for 12 years, but over time my electricity bills were creeping up. Sean from Pure Energy was friendly, knowledgeable, and really knew his stuff. He suggested adding a 10kWh batte... Ver mais

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3,3

Aceitável

TrustScore: 3.5 em 5

149 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(149)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Three no nonsense men drove up

Three no nonsense men drove up, did the job without fuss and drove away. Incidentally also coped with us not really knowing very much about our internet settings and patiently explained how it all works. First class.

20 de agosto de 2020
Opinião espontânea
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Resposta da Pure Energy

Hi Garry, We are so glad you are happy with our service. Kind regards.

Classificada 5 em 5 estrelas

5 STAR-no sale.

I was extremely happy and surprised after using "New age innovation", for information regarding power storage. It is rare these days to find a company as helpful and honest. The company has probably saved me £1000's of pounds. Thank you very much.

11 de agosto de 2020
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Resposta da Pure Energy

Hi Gary, thank you for your lovely feedback! We are so glad that we were able to be of assistance. Kind regards

Classificada 5 em 5 estrelas

Very satisfied with the work carried out.

Joe and Arran were a very courteous and friendly couple of workmen who upgraded our solar panels in a speedy and clean manner and I have no hesitation in recommending them for their work.
John Roberts

5 de agosto de 2020
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Resposta da Pure Energy

Hi John, thank you for your lovely feedback. We are glad you are pleased with our engineers!

Classificada 5 em 5 estrelas

Positive experience

The sale person was convincing. He took his time, we spent a lot of time just talking. While that may not be relevant to the sale, it helped build confidence. He also knew his stuff, so it seems.
Installation was simple and easy. Two engineers arrived almost spot on the agreed time and were friendly and efficient. The only downside: one took my wifi code card with him .. Any chance of getting it back, please?

1 de agosto de 2020
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Resposta da Pure Energy

Hi Marie-Anne, thank you for your feedback! I've been in contact with a member of our team who has confirmed you were successful in retrieving your wifi code card, so we are glad to hear that is now all sorted!

Classificada 1 em 5 estrelas

As a result of a cold call

As a result of a cold call. stating they just wanted to check the inverter, that they would tell me how much time was left on inverters life and appraise me of the options under a government scheme I agreed to see their agent having been assured that I would not be asked for any payments. After about 45 minutes of the agent trying to confuse me with technical jargon and a warning that some fittings could cause a fire and the firemen could be electrocuted he took a cusory look at the inverter and a photograph to prove it was still in working condition he told me how much it would cost to fit a new inverter, check the solar panels and update other fittings. It was going to cost the same amount as I paid to have the whole system installed 6 years ago. Needles to say I declined. I gave one star because the agent wasn't pushy.

29 de julho de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Solar Edge

Friendly & efficient company to deal with. The three fitters worked quickly & were very co-operative despite the very wet weather, carrying their wet shoes through the house and hosing out the guttering from pigeon mess etc.

19 de junho de 2020
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Resposta da Pure Energy

Hi Steve, thank you for your kind words, we are glad you are pleased with our engineers!

Classificada 4 em 5 estrelas

I had my solar PV system converted to…

I had my solar PV system converted to the Solar edge "Parrallel" system last November, also arranged was a hot water converter, to be installed, able to generate hot water from the excess electricity generated. This was installed at the same time.
I was assurred by the representative that this would generate enough hot water for a traditional 4 person family.
I have been disapointed with the lack of hot water, there was no paper work with this installation, but when checking the control panel, pressing a black button seams to generate a basin full of hot water, the immersion heater is not the length oc the water tank.
Complaining to the company by phone several weeks ago, I was assurred that an engineer would visit to check it out.
To date not a word, or a visit has occurred.

2 de junho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

These guys are ok - would use them again

This is one of the companies gathering up orphans left over after the demise of the first rush of solar panel installers who took our guarantees to the grave with them. NAI cold-called us in the first instance and have been keen but not over-bearing and seem to show more concern for us as users of renewable energy than the installers (not difficult but welcome). They recently organised anti-wildlife mesh and threw in panel cleaning. The contractors they used were excellent and did a thoroughly efficient and very competent job. We would have no hesitation in working through NAI again should the need arise.

23 de maio de 2020
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Resposta da Pure Energy

Hello, thank you for your kind words, it's much appreciated! We're glad you are happy with our services!

Classificada 5 em 5 estrelas

Friendly and Efficient Service

I found New Age Innovations to be informative, efficient and pleasant to deal with. The installations of the Solar Edge and the bird caging around the solar panels were installed quickly and without mess.

26 de março de 2020
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Resposta da Pure Energy

Hi Marion, thank you so much for your positive feedback, your business is appreciated. If you ever have further questions, you know where we are!

Classificada 5 em 5 estrelas

Everyone knew what was expected of them and performed well

started well with the sales person. Knew the system and provided clear and concise information and answered questions very well.

The back office provided all the information and booked in the fitters with a happy tone on the phone. Came over very well.

The fitters arrived as expected and everything co-ordinated well. The fitters tidied up after and left the property as I would expect - clean and tidy.

13 de março de 2020
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Resposta da Pure Energy

Hi Dave, thank you for your feedback. We are glad you are happy with our services!

Classificada 4 em 5 estrelas

An excellent company

Having been left in the lurch by the original installers of our solar PV system, New Age have been a breath of fresh air. Available options were clearly & honestly explained, with a good deal of useful background info to back those up. Once we'd decided on our course of action, the work was carried out swiftly & professionally (all with a friendly & helpful demeanour) - earlier than planned due to a last-minute cancellation on another job. After sales care has so far been very good. The online monitoring of the individual panels seems to work very well - time will tell whether fault diagnosis by New Age is as good as they claim: although, I have no reason to suppose that it won't.
Won't hesitate to recommend them if anyone needs assistance in the solar PV field.

14 de fevereiro de 2020
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Resposta da Pure Energy

Hi Paul, thank you for your kind words, it's much appreciated! We're glad you are happy with our services!

Classificada 4 em 5 estrelas

So far so good

So far so good! We have not been customers of this company for long, but our dealings with them up to now have been good. It's hard to evaluate at this stage whether what they say should happen DOES happen - I'll need to give another review several months down the line. But I'm definitely happy with all dealings so far.

13 de fevereiro de 2020
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Resposta da Pure Energy

Hi Ruth, thank you for your kind words, it's much appreciated!

Classificada 5 em 5 estrelas

Fast and efficient

Fast and efficient. The crew who came to upgrade our solar installation were courteous and knowledgeable. They left our house clean and tidy taking all debris away with them.

8 de fevereiro de 2020
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Resposta da Pure Energy

Hi John, thank you for your kind words, we are glad you are pleased with our engineers work!

Classificada 5 em 5 estrelas

Very pleased with installation and servicing

Very pleased with presentation, service, installation of new inverter and servicing of my existing pv panels. The mobile app also gives very comprehensive details of installation performance

6 de fevereiro de 2020
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Resposta da Pure Energy

Hi Mr. Huddleston, thank you for your kind words, it's much appreciated!

Classificada 5 em 5 estrelas

Received a call from new age

Received a call from new ages team, not having anyone round to review the system since first installed I accepted. They went through a few things with me and answered my concerns. Had my converter upgraded and I can now monitor my system online. smooth process thorughout

6 de fevereiro de 2020
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Resposta da Pure Energy

Hi Martin, Thank you so much for your positive feedback, your business is appreciated. If you ever have further questions, you know where we are!

Classificada 4 em 5 estrelas

Efficent admin

Helpful staff and workers; Results of new instalation very encouraging

6 de fevereiro de 2020
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Resposta da Pure Energy

Hi Colin, thank you for your positive feedback! Kind regards

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