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Pure Investor Opiniões 

287
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TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It’s been great working with Jaya, Viki and the team as a whole They have been very helpful & professional through out I would certainly recommend them

Classificada 5 em 5 estrelas

We were kept up to date with progress every step of the way and buyers are fully vetted & committed to buy. The team follow up with both sides to ensure things run smoothly with steady progress. We wo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

From the very first day of putting an offer in on my new home, Chris Murgatroyd has made the whole process so much easier. Communication with the seller was always straightforward, and Chris... Ver mais

Classificada 5 em 5 estrelas

I have dealt with Pure Investor who have sought after and found me a new Landlord that will enable myself to remain in my lovely home to my great relief! I cannot recommend them enough! I have dealt... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Investimento em propriedades
  2. também em
  3. Agência de arrendamento imobiliário
  4. Agência imobiliária
  5. Agentes imobiliários
  6. Empresa gestora de propriedades

Escrito pela empresa

Working with a global network of over 34,000 property investors, Pure Investor are one of the UK's leading property investment consultancies, specialising in the sale of tenanted buy-to-let investment properties throughout the UK. We specialise in selling tenanted buy-to-let properties, HMO properties and off-plan developments in destinations including Manchester, Leeds, London, Liverpool, Sheffield, Glasgow and Birmingham amongst others. We can assist if you're a novice investor looking to purchase for the very first time or a seasoned investor looking to sell your property portfolio. Our team are highly experienced and very customer-orientated. We don't 'hard sell' and genuinely believe in long-term, mutually beneficial working relationships. If you're considering buying or selling a tenanted buy-to-let property, why not give us a call today to speak with our consultancy team. We look forward to speaking with you!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

287 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(287)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Thank you Chris and Pure investor for…

Thank you Chris and Pure investor for helping me out to get my accommodation.

8 de julho de 2022
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi Purva,

Thank you for your kind review of our service here at Pure Investor, it's greatly appreciated. As you will be aware, student property is one of our markets, so we're delighted to have helped you find the right student property for you.

Kind Regards,
Pure Investor - Customer Service

Classificada 5 em 5 estrelas

Excellent service by Chris and his team

Excellent service by Chris and his team! I had listed my property with another agent and nothing happened for three months. Then I switched to Pure Investor and my property was listed and sold within a few days, and for a higher price than my previous agent. Throughout the sale process, I was constantly updated on its progress by Chris and his team member Katie.
Chris has been exceptional, even following up with me after the sale was completed, just to check if everything was in order.
I would strongly recommend Chris and his team to other investors, especially foreign purchasers/sellers like myself.
Thank you Chris!

29 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Great first experience with Pure Investor

This was my first experience of buying a property as a UK citizen living overseas, the team at Pure Investor were extremely helpful in talking me through the complexities of the process and were always available when I had questions and needed their help. Chris and Viki were particularly supportive!

27 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Six months now and still waiting

I have bought a property from them. The whole process was a disgrace. My lawyer was awaiting the searches to come back for many months. So we could not go to the next step. When I told them I wanted out of the contract due to their failure, they told me I would loose the reservation fee. This company just takes you're money and then leave you hanging. I am not living in the UK so I can not go over there and demand some answers.
I do not get the right information/explanation. I asked on 3 December how the rent of the property is taken care of. I received a short email that X1 will make contact with me to confirm all details and account details for rental payments ect. I contacted X1 myself. Till this date no action what so ever. Its over six months now since the reservation. I would not advice to do business with this company.

22 de dezembro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Dear Najat,

Thank you for your review.

As you can imagine, whilst we enjoy reading all the complimentary reviews of our service, we undoubtedly learn more from the negative ones. Given the nature of your review, I did take some time to go back and have a more detailed look at the circumstances, and why the sales process took longer than normal.

What has become clear on this is that the key problem was the delay in the management pack being sent across to the solicitors by the management company. As you were informed by the solicitors (and acknowledged to us in your email), the delays related to the responses coming from the developments management company in response to the queries raised. Whilst we do not want any client experiencing unnecessary delays, I hope you understand that this part of the conveyance process is not within our control. From looking at the correspondence, it is clear our sales progression team and the solicitors made considerable and numerous efforts to speed up the response, however we had to wait until the correct information was sent by the management company themselves. In general, the management company involved provide a good level of customer service, and respond in a timely fashion.

To give some wider context, I would also say that over the course of the past year, we have seen time periods for the conveyance process extend out further than the typical 3-4 months. Towards the second half of last year, when the solicitors were working on your specific sale, the timeframes often extended out much further, towards 5-6 months. Ultimately, both the legal teams on either side, and more specifically the management companies experienced significant resourcing issues as team members were forced to isolate at short notice. This situation was experienced throughout the wider UK property market, and the impact was felt across the vast majority of sales.

With regards to the reservation deposit you highlighted, we are always clear from the point of initial reservation that this fee is non-refundable. We do this to protect our vendors from clients who simply change their minds or have a chance in personal circumstances resulting in a request to withdraw.

On a final note, we do work exceptionally hard to provide a higher level of customer service in all instances. However, unfortunately at certain stages during the purchase process we rely on other parties working at a similar pace. As with all companies working in our sector, this aspect of the process is genuinely outside of our control.

Thank you again for your review. As I mentioned above, we will look to learn from this situation, and explore all ways in which we can expedite the sales process in line with our clients expectations.

Regards,
Pure Investor Customer Service Team

Classificada 5 em 5 estrelas

Excellent service!

Katie and her team are all great with close follow up with the transaction and responsive to questions asked. Thanks a lot!

2 de dezembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Chris is a great asset to Pure Investor!

Chris was wonderful and patient. As this was my first time investing in property, he was excellent at hand-holding, talking me through the steps, and giving me all the additional information I requested. Very professional, and helped me feel very comfortable and confident in Pure Investor.

26 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Five star

Chris, Mark and Katie are fantastic. I have purchases multiple units and just made a sale at a good price. They know the market inside out, they are great to deal with. Above and beyond. I will be back for more units!

8 de novembro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Great service

Great service! I do appreciate help and support from the PURE INVESTOR staff especially Katie to push the deal close eventually.

The only terrible part is the seller's solicitor, hard to believe took me 7 months to complete my first property in the UK.

19 de outubro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi Frank,

Thank you for your positive review of our service here at Pure Investor, it's greatly appreciated and we will ensure your comments are passed through to the team.

With regards to the delay on conveyance, we fully understand and share your frustrations on this. Whilst we managed to find the right investment property for you, we have less control over the legal process which is ultimately controlled by the various solicitors and other third parties involved.

We do advise clients that typical conveyance periods currently run from 4-5 months, however we do understand that it can run slightly longer than this in certain circumstances.

Hopefully the legal process won't take quite as long for your next buy to let investment purchase.

Kind Regards,
Pure Investor

Classificada 5 em 5 estrelas

Excellent service n they are truly top…

Excellent service n they are truly top notch agents. Special thanks to Katie who has demonstrated the highest quality of customer service n swift response to cater client’s needs. Thanks again for a job well done

19 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Effortless.

Katie and team have been incredibly helpful and responsive in all enquiries throughout the entire process from beginning to completion. Katie constantly kept us informed throughout everything, and no question was too silly. Fully recommend

18 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I have been dealing with Chris and he…

I have been dealing with Chris and he gives honest and helpful advice. Always prompt with his replies. It has been a pleasure talking to Chris always !

27 de setembro de 2021
Opinião espontânea
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Resposta da Pure Investor

Thank you for the review Abdul - Chris will be happy to hear your kind words!

Kind Regards,

Pure Investor

Classificada 5 em 5 estrelas

Professional staffs

Your staff are very professional and helpful. I am glad to have appointed Pure Investor as my sale agent.
I here especially thanks to Katie who frequently update me the status and help to follow up with the buyer for the completion.

24 de setembro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi Clement,

Thank you for the review, we are glad to hear that you were happy with the service and will pass your kind words onto Katie.

We look forward to working with you again!

Kind Regards,

Pure Investor

Classificada 5 em 5 estrelas

We had a fantastic experience with …

We had a fantastic experience with this company. Right from the start Chris Murgatroyd provided us with all the necessary information . He was extremely pleasant , always willing to help and very patient with the umpteen questions that I had , providing answers whenever possible and looking for answers if he did not have one ready . Subsequently Katie Thompson took over. Katie's enthusiasm is infectious. Always willing to help , liaising with different individuals , she kept us informed regularly, and on a daily basis , in fact more than once everyday , towards the latter stages and even responding to emails as early as 6:30 am. Thanks to their efforts , it made the whole process seem very simple . Absolutely no hesitation in recommending Pure Investor team . Continue the good work ..

23 de setembro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi George,

Thank you so much for the review. We will certainly send on your kinds words to Chris and Katie who will appreciate this! We are so pleased your purchase went through in time for you!

Kind Regards,

Pure Investor Team

Classificada 5 em 5 estrelas

Full marks to a professional Team

We faced a rather unusually complex situation with our property sale, yet I would say the team earned full marks for consistent supportive service, proactive and clear communication, always lending right advise all the way to the finishing line.
Highly recommended professional team!
Thank you

22 de setembro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi Jiri,

Thank you so much for the review. We are so pleased we sold your property for you!

We look forward to working with you again in the near future.

Kind Regards,

Pure Investor Team

Classificada 5 em 5 estrelas

Honest & trustworthy company

If its people that make a company what it is, Chris Murgatroyd and Katie Thompson are doing a fantastic job in making Pure Investor a reliable, trustworthy and honest business to deal with. They have been very helpful with my investment queries and I hope to have a continued relationship with Pure Investor for investments in the future. I would highly recommend this company after having a very pleasant experience.

17 de setembro de 2021
Opinião espontânea
logótipo da Pure Investor

Resposta da Pure Investor

Hi Leroy,

Thank you for much for the review. We will certainly pass on your kind words to Chris and Katie.

We look forward to working with you again on your next investment.

Kind Regards,

Pure Investor Team

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