Puresport electrolyte powder was the backbone of my nutrition strategy for a 53K ultra trail run. Distance was one thing but the elevations and gradients were pretty tough on top of the humidity and h... Ver mais
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Iv been using puresport products for a year or so. Ultra magnesium and the electrolytes sachets are a staple of mine now but Iv just used the gels for the first time. I experiment with running gels a... Ver mais
Amazing gel. Specially for those who feel nauseous or heavy taking other gels. Trust me this one is perfect and the glucose to fructose ratio is amazing as well. A tiny bit of electrolytes in there ma... Ver mais
All the Puresport products I have tried have been incredible!!! I take the Magnesium and Ashwaganda every evening which has massively improved my sleep quality and recovery. The electrolytes are an es... Ver mais
A empresa respondeu
4,8
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Incredible customer service
I am so impressed with Puresport's customer service. My order was left outside in the rain by the courier (not Puresport's fault). My product was damaged. I contacted Puresport customer service to see if they could help. They responded and replaced my product the same day, even upgrading my gels as the ones that I had originally ordered are currently out of stock. I will be keeping my subscription, as I train regularly and their product is great. It tastes good, keeps me hydrated and fuelled for long training sessions and events. Thank you Eliza for your excellent support.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Louise,
Thank you so much for taking the time to share your experience. We really appreciate your kind words and are glad we could help resolve the issue quickly. It’s great to hear that our products are supporting your training and keeping you fuelled and hydrated for your sessions and events.
We look forward to continuing to support you on your journey!
For the Long Run,
Team Puresport
Wonderful service from the customer…
Wonderful service from the customer support team when I had an issue. Fast to respond, clear with communication and they were pleasant to deal with. The products are great but it’s service like this that is also really special
4 de fevereiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Cinch,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience. It’s wonderful to hear that our team was able to support you effectively. We always aim to make things clear and easy for our customers.
We’re glad you’re enjoying the products as well and look forward to continuing to support you on your journey!
For the Long Run,
Team Puresport
Great tech top
Second top, different colour. Great tech fabric to train & run in. Lots of compliments, highly recommend 🤍
1 de fevereiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Sally,
So glad you’re enjoying it! We love hearing that the tech fabric is helping with your training and running, and that you’re getting compliments too.
This is exactly the kind of experience we want for all our customers. We’re always here to help!
For the Long Run,
Team Puresport
Replacement product
I had a problem with a punctured box of jells.
Problem swiftly resolved.
Thank you Jessica
30 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Matt,
Thank you for your feedback. We’re pleased we could resolve the issue quickly, and Jessica will be happy to hear your kind words.
We’re always here to help!
For the Long Run,
Team Puresport
Great service and customer service
Great service and customer service, had a delayed delivery due to customs issue. Jessica was very quick to respond and amend the issue. Cannot recommend enough
29 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Eoin,
Thank you so much for your kind words! We’re glad we could sort the delivery issue quickly for you. Jessica will be happy to hear your feedback!
Really appreciate you recommending us, always here to help!
For the Long Run,
Team Puresport
Customer service
Two items sent out ! Silly customers totally forgot to change address as moved 🤯 PureSport so good and understandiing replaced the products to the NEW address. THANKYOU Customer service awesome @forthelongrun
29 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Kevin,
Thank you for taking the time to send us your feedback. So glad we could help. These things happen!
Really appreciate the kind words and the shoutout. Always happy to look after you!
For the Long Run,
Team Puresport
I’ve bought the gels and the electrolytes. I’m training for my fourth marathon and these are the best I’ve had. Both really helping on my long runs. Feel more energised, looking forward to race day.
I’ve bought the gels and the hydration
24 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Amy,
Thank you so much for your kind words! We’re really grateful to hear that the gels and hydration are supporting you on your long runs.
Wishing you all the best for your fourth marathon. We’re cheering you on every step of the way!
For the Long Run,
Team Puresport
Pure Sport - Pure Class
Not only are the products market leading but genuinely some of the best customer service I’ve ever received! Could not recommend this company Higher
23 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Stephen,
Thank you so much for taking the time to leave your feedback! We’re really pleased to hear that you’re happy with both our products and our service. It means a lot to us to know that what we do makes a positive difference for our community.
Your support and recommendation are truly appreciated, and we’re grateful to have you as part of the Puresport family.
For the Long Run,
Team Puresport
Using their products on a subscription…
Using their products on a subscription now for about 9 months. Find it top quality and top end ingredients etc. use electrolytes, some of the CBD balms along with vitamins. I believe they have an impact positively. Also really responsive in customer service. Had a great experience with Eliza in there
22 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Barry,
Thank you so much for taking the time to leave this review! We’re thrilled to hear that you’ve been enjoying our products and that they’re making a positive impact. We’ll be sure to pass on your kind words to Eliza. She’ll be delighted!
We really appreciate you being part of the Puresport community and for trusting us on your journey.
For the Long Run,
Team Puresport
Exceptional
The customer service from this company is absolutely second to none.
I had some issues with the courier service and I reached out expecting a slow response and long delays however, Eliza resolved everything quickly and promptly. Absolute top class service, and aside from that the products speak for themselves. Highly recommend.
20 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Amy,
Thank you so much for sharing your experience! We’re so glad Eliza could help and that you’re loving the products. Your kind words and support really mean a lot to us. It makes what we do all the more rewarding!
For the Long Run,
Team Puresport
The best products and service…
Such a great product and customer service. I had some questions about the products which the team were so quick to respond about and out of hours too which i wasn’t expecting. Definitely got a loyal customer here
15 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Adam,
Thank you so much for the kind feedback and recommendation. We’re really pleased to hear your query was handled smoothly and that our team could help.
We're grateful that you are a part of our community.
For the Long Run,
Team Puresport
Highly recommend over other brands.
We were recommended the energy gel and powders by my sons coach, Joe Ferguson. He is very happy with the gels when he uses them and states they taste much nicer than others he's had. The electrolyte powders he is also impressed with. Keeping him hydrated and energised during training and competition. Highly recommend and quality is top notch.
4 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Lisa,
Thanks so much for sharing your experience!
We’re thrilled to hear that Joe and your son are enjoying the gels and electrolytes, and that they’re helping keep him hydrated and energized during training and competitions. Your recommendation means a lot to us.
We’re glad the quality and taste are hitting the mark!
For the Long Run,
Team Puresport
Excellent customer service
Excellent customer service, much appreciated and very rare these days!
14 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Jo Jo,
Thank you so much for your feedback!
This is exactly what we hope for. Giving our customers an experience they really enjoy. We’re so glad it hit the mark
For the Long Run,
Team Puresport
Wonderful customer service
Wonderful customer service, had a minor query and it was handled excellently, responses outside of expected hours, couldn't recommend highly enough.
12 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Jack,
Thank you for the fantastic feedback. We’re delighted to hear your query was handled quickly and smoothly, and we really appreciate the recommendation.
For the Long Run,
Team Puresport
quality product and service
I’ve ordered from Pure Sport several times now. I was initially hesitant due to the slightly higher pricing, but concerns around supplement purity from other brands led me to give them a try, and I haven’t looked back since.
I did have one issue where an order was marked as dispatched when in fact there was a delay (likely due to an automated subscription email being sent in error). After a single email, customer service resolved it quickly and professionally, and also offered compensation. The customer service team (Eliza and Jessica) were fantastic.
I also love the brand’s ethos. Pure Sport focus on quality of their products, but their marketing is all about athletic performance, and supporting athletes. As an avid rock climber with a structured supplement routine, I can’t recommend them highly enough!
1 de dezembro de 2025
Opinião espontânea
Resposta da Puresport
Hi Jamie,
Thank you so much for taking the time to share such a thoughtful review. We really appreciate you giving us a chance and are delighted to hear that our focus on supplement purity and quality has made a difference for you.
We’re glad we could quickly resolve the dispatch issue, and we’ll be sure to pass on your kind words to Eliza and Jessica as they’ll be thrilled to hear this.
It also means a lot to know that our ethos and focus on supporting athletic performance resonate with you, especially as a dedicated rock climber. Thank you for your trust and recommendation.
We grateful that you are a part of our community.
For the Long Run,
Team Puresport
Great service and love the gels for my…
Great service and love the gels for my long runs and the free socks are so comfy ;)
5 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Lindsey,
Thanks so much! We’re thrilled the gels are powering your long run, and even more thrilled that the socks have won your heart!
Grateful to have you in our community!
For the Long Run,
Eliza
Very very good customr service
Always really exceptional customer service - I have been a customer for over 18 months and have very seldom had an issue but whenever I have puresport customer service team are very prompt and always strive to make it right. Would reccomend to anyone.
10 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Sarah,
Thank you so much for your continued support and for taking the time to share this lovely feedback. We’re really grateful to have you as a customer, and it means a lot to hear that our team has consistently been able to support you over the past 18 months. We truly appreciate the recommendation.
For the Long Run,
Team Puresport
Quick and excellent customer service.
Quick and excellent customer service.
9 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Abbie,
Thank you for your feedback! We’re happy to hear you received quick and excellent customer service.
For the Long Run,
Team Puresport
Customer Service was amazing
Puresport's Customer Service was amazing. I reached out regarding an issue I had when placing an order and I got a response the same day. They were super helpful and really quick to get back to me!
Thank you Jessica and Eliza :)
7 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Leah,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Jessica and Eliza were able to assist you quickly and effectively. It really means a lot to us when our team can make a positive difference.
We’re so grateful for your support and trust in Puresport, and we look forward to keeping you fueled and supported for the long run!
For the Long Run,
Team Puresport
Great products
Great products and even better customer service.
6 de janeiro de 2026
Opinião espontânea
Resposta da Puresport
Hi Marcus,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying our products and that our team could make your experience even better.
We really appreciate your support and can’t wait to keep serving you in the long run!
For the Long Run,
Team Puresport
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