Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time. Just over a week after ordering the car seat arrived. Would definitely recommend... Ver mais
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Leia as opiniões dos outros
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Ver mais
have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Ver mais
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Informações de contacto
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Reino Unido
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,2
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good customer service and fast delivery
Good customer service and fast delivery
7 de julho de 2026
Opinião espontânea
Car seat order, back order, great updates
Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time.
Just over a week after ordering the car seat arrived.
Would definitely recommend.
Thanks Emma for making the process so smooth.
10 de julho de 2026
Opinião espontânea
Car seat.
Easy to order, good update of the arrival time. Happy with the product. Thank you.
26 de junho de 2026
Opinião espontânea
Great bargain
Great bargain! Plus an extra discount. Fast delivery. Definitely would recommend.
17 de junho de 2026
Opinião espontânea
Dreadful customer experience or care
Dreadful customer experience or care. I asked to return or exchange a sealed new item on last day of valid exchange time and the refused as was a Sunday and they didn’t del with it.. would never use again as they don’t reply to mails..
16 de junho de 2026
Opinião espontânea
Send the wrong item phoned and they…
Send the wrong item phoned and they sorted it straight away amazing customer service
11 de junho de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you Natalie, apologies for the confusion but glad we could resolve the issue quickly for you! Hope to see you again soon!
Competitive price and quick delivery.
8 de junho de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your 5 star feedback we really appreciate it and hope to see you again soon!
Highly recommended
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as well as good pricing.
Ordering was not complicated as nobody has time trying to navigate around clunky websites.
Pushchair Expert had & did just what I was looking for.
Price = tick
Communication = tick
Customer Service = tick
Delivery = tick
Many thanks to Emma and Natalie who answered all my questions as things have changed so much since I had my daughter.
Emails were responded to quickly and telephone calls were answered with patience and understanding.
I really do recommend Pushcair Expert.
My daughter is very happy with the Travelling System and we are now looking looking forward to our new addition to the family to arrive.
25 de abril de 2026
Opinião espontânea
Resposta da Pushchair Expert
Wow thank you so much for taking the time to leave such lovely feedback, we really do appreciate and are so pleased to hear that you had such a great experience shopping with us all round. We will be sure to pass your comments to the team who will be overjoyed and hope to see you again soon!
have asked to return an unopened pram…
have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store credit. Completely unacceptable customer service, I’m hoping to escalate this as it’s completely unacceptable and false advertising. 🙃
1 de maio de 2026
Opinião espontânea
Really happy with this purchase
Really happy with the pricing, communication and delivery. The items I ordered were on back order so I emailed to ask about this and was given an update immediately. Delivery was prompt.
24 de abril de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your feedback and 5 star review we really appreciate it and hope to see you again soon!
Missing order
Ordered Cybex car seat. Item was delivered and the large very obvious item was left on the doorstep. I came home, item missing. I reported the missing item to the delivery company who stated a signature was not required by the retailer. I would never authorise doorstep delivery of such a high cost item. I then reported this to the retailer and the police. The retailer has failed to resolve the issue nor refund. This is a retailer issue not purchaser. They have failed to successfully deliver and this breaches the consumer act. It has now been 4 weeks I have been without an item that was paid for in faith.
9 de abril de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your review, and I’m really sorry to hear about your experience - I completely understand how frustrating this situation must be.
We’d like to clarify that the “no signature required” setting is determined by the courier service or customer and isn’t something we as the retailer are able to control or override. Likewise, the delivery process itself is handled by the courier once the item has been dispatched.
That said, we have raised this matter directly with the courier. Their records currently show the item as successfully delivered; however, based on the circumstances you’ve described, it appears the parcel was delivered and then unfortunately taken, which would be considered theft.
We appreciate your patience while this is being looked into, and we will continue to pursue this with the courier to reach a resolution.
Resposta da Pushchair Expert
Thank you Diana, we really appreciate you leaving such lovely feedback and are very pleased to hear you received such great service, we hope to see you back again soon!
Resposta da Pushchair Expert
Thank you Becky, really appreciate you taking the time to leave your feedback and glad to hear that your item arrived quickly!
Excellent service
Excellent service
First class communication
Speedy delivery
Competitive pricing
11 de março de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you so much for your kind words, Carol.
We're really pleased to hear you were happy with the service, communication, and speedy delivery. It’s great to know you felt the pricing was competitive too. We truly appreciate you taking the time to share your experience.
Thanks again for your support - it means a lot to our team.
On ordering I was not given a delivery…
On ordering I was not given a delivery date and I am concerned the car seat won’t be here in time for the arrival of the baby.
I still don’t know the delivery date a week after ordering and paying.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your review. We’re sorry to hear about the uncertainty regarding your delivery date, especially with such an important arrival coming up.
Please contact our support team and we will look into this urgently for you. Once we have your order details, we’ll be able to check the status of your car seat and provide you with an update as quickly as possible.
We appreciate your patience and will do our best to assist you promptly.
good price and speedy delivery
Good discount compared to other companies selling the same product, arrived very quickly
20 de fevereiro de 2026
Resposta da Pushchair Expert
Thank you Bonnie! We really do appreciate you going to the effort of leaving us such great feedback. We are very pleased to hear that you got a great deal and that the item arrived so quickly! Hope to see you back again soon!
Resposta da Pushchair Expert
Thank you and glad to hear that your item arrived quickly! We appreciate you taking the time to leave your review!
Resposta da Pushchair Expert
Thank you Rabin, we really do appreciate you taking the time to leave such great feedback, glad your item arrived quickly and hope to see you again soon!
Customer service was excellent
Customer service was excellent. Quick e-mail response and very friendly and helpful lady on the phone. Fast delivery and pushchair exactly as described. Thank you
16 de janeiro de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your 5 star review we really appreciate it!
Great prices
Great prices, fabulous communication and very quick delivery even to the Highlands of Scotland. Very impressed with the whole service received.
19 de janeiro de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you Marina! Really appreciate you taking the time to leave your 5 star review and we hope to see you again soon!
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