Ordered a car seat that was on back order. Emma was great at keeping me up to date when I asked for the lead time. Just over a week after ordering the car seat arrived. Would definitely recommend... Ver mais
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Leia as opiniões dos outros
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Ver mais
have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Ver mais
I cannot speak highly enough about Pushchair Expert. I found them whilst browsing for a Travelling System as my contribution towards my first grandchild and knew that we wanted quality as we... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Informações de contacto
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Reino Unido
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,2
Bom
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product and great customer…
Great product and great customer services, there was a slight issue with delivery (on my part) that was resolved with no hesitation
2 de janeiro de 2026
Opinião espontânea
Resposta da Pushchair Expert
Thank you Hollie for your 5 star review we really appreciate it. Glad we could help in resolving the delivery in the end and hope to see you again soon!
Excellent service
Excellent service. Ordered a few days before Christmas and arrived 2 days later. We were kept updated in delivery date/time. Would definitely recommend.
23 de dezembro de 2025
Resposta da Pushchair Expert
Thank you for your excellent review we all really appreciate you taking the time to. Glad your order arrived quickly and we hope to see you again soon!
Resposta da Pushchair Expert
Thank you Angela for your 5 star review we really appreciate it! Glad your item arrived quickly and we hope to see you back again soon!
Easy quick transaction
Easy quick transaction. Pushchair Expert price matched the item saving me £25, delivery was next-day with great communication. Would recommend.
26 de novembro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you Carolyn for your 5 star review! We are so pleased to hear we could help you with a price match and hope to see you back again soon!
We purchased the pram for our daughter…
We purchased the pram for our daughter who is expecting her baby . She is really pleased with the quality of the pram and the colour ‘ Cedar’ .
22 de novembro de 2025
Resposta da Pushchair Expert
So pleased to hear that you love your pram and we really appreciate you taking the time to leave such lovely feedback!
Resposta da Pushchair Expert
Thank you Declan, glad we could deliver your item quickly and hope to see you back again soon!
Prefect all round
Quick delivery, good communication on shipping etc. Very happy with purchase.. Best booster child safety seat in the world.. Axkid!
18 de novembro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you Katrina for your 5 star feedback we really appreciate it!
Lack of communication on order but quick delivery once the company received more stock
I like that the price of the product I purchased was the cheapest I could find on the market after applying a code.
However I'm disappointed that I was not informed that there was a delay on delivery as you are waiting for stock.
I only found out after making enquiries myself.
I've yet to receive the item I ordered and can't comment on the product itself.
UPDATE
I received the child car seat Saturday 22nd November and am very pleased with the product.
12 de novembro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you for taking the time to share your feedback. I’m very sorry for the frustration caused by the unexpected delay. Unfortunately, we were not aware of the supplier issue until your order was raised with them, and I understand how disappointing it must have been to discover this only after making your own enquiries.
We do our best to keep our website as up to date as possible, and I apologise that this wasn’t reflected in your experience on this occasion. Thank you for your patience. If you need any further help in the meantime, please don’t hesitate to let us know.
Absolutely faultless experience with…
Absolutely faultless experience with this company. Item arrived next day as standard
27 de outubro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you Lisa! We really appreciate you taking the time to leave such great feedback! We try our best to get items out as soon as we can! Hope to see you back again soon!
So I’m disappointed
So I’m disappointed, I’ve ordered push chair with next day delivery and get only one email about late delivery, they forgot txt to my that this pushchair is not available and they waiting to be send it from Germany and I wait 2 weeks but paid for next day delivery. Very disappointing
24 de outubro de 2025
Resposta da Pushchair Expert
We’re really sorry for the frustration this caused. You selected next-day delivery, and we understand how disappointing it is when that expectation isn’t met.
Unfortunately, once an item leaves our warehouse delays can occur, even with the reputable couriers we use. The additional delay should have been communicated to you more clearly, and we apologise for that.
Please contact our customer support team and we’ll resolved this as best we can for you.
Very quick and super efficient
Very quick and super efficient. Product well packaged.
23 de outubro de 2025
Resposta da Pushchair Expert
Thank you Lynne, glad we got your item to your promptly. We really appreciate you taking the time to leave such great feedback!
Great service the gate came the next…
Great service the gate came the next day, the gate was only ,only just fitting for 73cm opening, I got the 7cm extension which would have been better but the ends wouldn’t sit flush to the gate as the metal fixing bars were too big so wouldn’t fit with the extension as it made it too big for a 73cm opening.
22 de outubro de 2025
Resposta da Pushchair Expert
Thank you Sue for your 5 star review we really appreciate it! So glad we could help with your gate opening and got the item to you quickly! Hope to see you back again soon!
Purchased online 7 days ago and still waiting
Purchased online 7 days ago and when querying my order I’m told the item isn’t in stock to dispatch… so still waiting and no clue when it’s going to arrive!
24 de outubro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Hello, we’re really sorry for the disappointment and the wait.
Your order was shown as on backorder at the time of purchase, and our team has been keeping you informed about when we expect new stock to arrive so we can send your item out as soon as possible. We completely understand how frustrating delays can be and truly appreciate your patience while we restock.
If you’d like the latest update on your order, please don’t hesitate to get in touch - we’ll be happy to provide more information.
Resposta da Pushchair Expert
Thank you Margaret we really appreciate the 5 star feedback and hope to see you back again soon!
My partner is still awaiting full…
My partner is still awaiting full refund promised 3 to 5 days cancelled on the 3rd of October still awaiting payment please be careful when using this company.
18 de outubro de 2025
Opinião espontânea
Resposta da Pushchair Expert
We couldn’t initially locate your partner’s order because the email address provided didn’t match the one on our system. We’ve now manually corrected this and the refund has been processed back to the original payment method.
If you’d like written confirmation or a proof of refund, please contact our support team with your order details and we’ll send it straight over. Thank you for your patience, and again, our sincere apologies for the confusion.
I still haven’t received my order
I still haven’t received my order and now getting this email is starting to worry me considering I e paid over £500
4 de outubro de 2025
Resposta da Pushchair Expert
According to our tracking information, your order was successfully delivered by DPD on the same day this review was left. We completely understand how frustrating it can be when there’s uncertainty about an order’s delivery, but it does appear everything has now arrived.
If this isn’t the case or there’s still an issue, please don’t hesitate to contact us directly — we’ll be more than happy to look into it and resolve things quickly for you.
Resposta da Pushchair Expert
Thank you Helen we really appreciate your 5 star review and hope to see you back again soon!
Great speedy delivery
Great speedy delivery , order process was accessible and product is great.
17 de setembro de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you for your 5 star feedback we really appreciate it! Hope to see you back again soon!
Customer service here is shocking
Customer service here is shocking. I spoke to someone who was extremely rude and unhelpful. The gate I ordered was not what I expected and not fit for purpose so I needed to return. This was made really quite difficult and I also had to pay for pretty expensive courier fees. I am still waiting for my refund.
3 de agosto de 2025
Opinião espontânea
Resposta da Pushchair Expert
I’m sorry the gate didn’t fit your space. Under our returns policy, change-of-mind returns are arranged and paid for by the customer; we only cover return costs if we’ve sent an incorrect or faulty item.
We’ve assisted with arranging the courier and guiding you through the paperwork, and your refund is now being processed—it should appear in your account within the next few working days.
Definitely would recommend
Very fast delivery and was the cheapest we could find anywhere for our new pushchair
16 de julho de 2025
Opinião espontânea
Resposta da Pushchair Expert
Thank you Charlie for your 5 star feedback! We are really glad you love your new pushchair and hope to see you back again soon!
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