QH Clothing & Beauty Opiniões 10

Resposta da QH Clothing & Beauty

10/07/2024

Thank you for reaching out to us regarding the aftershave gift set issue. We sincerely apologize for any inconvenience you have experienced.

We understand that you have not ordered via our website but through Amazon. As per Amazon’s return policy, all returns must be processed directly through their platform. We have already communicated with both you and Amazon, and a full refund, including any shipping costs, has been offered. However, it is crucial to follow Amazon's return procedure to ensure a smooth refund process.

Additionally, the order number and information you provided did not match any records in our system, and we have not yet received a receipt for the purchase. To assist you further and process the refund promptly, please email us at info@qhclothing.com with the correct order details so we can get your order returned and refunded in full.

We deeply regret that your experience with QH has not met your expectations, and we are committed to making things right. We strive to ensure that all our customers are aware that orders placed on Amazon must be returned via their site for a proper refund.

Thank you for your understanding and cooperation.

Jo Thomas
Director
QH Clothing & Beauty

Resposta da QH Clothing & Beauty

17/12/2023

Thank you for reaching out to us regarding your recent purchase. We apologize that you were not entirely satisfied with the quality of your dress and that the delivery time took longer than expected.

We take customer satisfaction very seriously and strive to provide our customers with high-quality products and timely deliveries. We regret that in this instance, we fell short of your expectations in both areas.

We understand that you did not inform us about the zipper issue, and we apologize for not addressing it promptly. We encourage you to reach out to us at info@qhstore.uk if you would like to discuss the issue further and find a solution that is satisfactory to you. We have also passed your review of the product onto the manufacturer

We would also like to clarify that the delivery time of 18 days was within our shipping policy of 10-20 days, with an average delivery time of 14 days. We are committed to improving our shipping efficiency to ensure that our customers receive their orders within our average stated timeframe.

We value your feedback and appreciate you bringing these concerns to our attention. We will use this feedback to identify areas for improvement in our quality control and shipping operations.

Thank you for understanding. We hope that you will give us another chance to deliver an exceptional shopping experience in the future.

Sincerely,
QH Clothing

Resposta da QH Clothing & Beauty

Actualizada a 17/12/2023

Thank you so much for your time to write this fantastic review! We're thrilled to hear that you found the aftershave you were looking for on our website. It's delightful to know that our service, pricing, and communication met your expectations. We appreciate your support and look forward to serving you again.

Have a great day.
QH Clothing

Resposta da QH Clothing & Beauty

13/11/2023

Thank you for your honest review! We're glad to hear you find the item beautiful. We appreciate your feedback about the sizing, and we're sorry to hear about the fit issue. If there's anything we can assist you with in the future or if you have questions about other products, feel free to reach out. We hope you continue to enjoy the beauty of your purchase, and we're here to help whenever you need. Thank you for choosing QH Clothing.