We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Ver mais

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Leia as opiniões dos outros
Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd
⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Ver mais
We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about th... Ver mais
Informações sobre a empresa
Escrito pela empresa
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Escrito pela empresa

- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler

Informações de contacto
11 Swinborne Ct, SS13 1QA, Basildon, Reino Unido
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
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Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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As pessoas também visitaram
The aqua tap is a great product
The aqua tap is a great product, the reason I have given them 4 stars is I do think the price of the replacement filters to keep the warranty going are very expensive

Resposta da Quel Tap (formerly Aquataps)
Good service with missing order
Great experience with a missing set of filters, quickly replaced and dispatched. Joanne was great, very efficient.

Resposta da Quel Tap (formerly Aquataps)
Love 6 in 1 tap
Really helpful, Alan went above and beyond to help
Love the 6in 1 tap got it in black

Resposta da Quel Tap (formerly Aquataps)
Great company and great customer…
Great company and great customer service. Just be careful as the taps don’t come with the sparkling extension, this needs to be ordered sparkling even on the sparkling taps

Resposta da Quel Tap (formerly Aquataps)
Great product, easy repeat service.
Great, easy-repeat filter orders. Tap still working wonderfully over 6 months on. Highly recommend.

Resposta da Quel Tap (formerly Aquataps)
Changing filters was a nightmare.
Hi, in terms of the company management it’s the 5 star. Good communication, helpful. But the actual product…They state it’s so easy to change the filters, but It’s not. Almost impossible to unscrew the actual filter. It’s not clear when you close the valve as it’s basically rotating in any direction freely. And the last job almost killed me when I had to fit in the new filter back into the cap. I have lost so much time in order to do the basic job. Even though I am a pianist and a piano teacher my strength was not enough. And it was seriously painful.

Resposta da Quel Tap (formerly Aquataps)
Great Service.
Sean was very helpful & dealt with my issue very quickly.
Excellent service from Sean & a credit to Aqua Taps.

Resposta da Quel Tap (formerly Aquataps)
Excellent quality 👌
I was looking for a tap like this for a while and definitely recommend aquataps customer service excelente product good quality. Only one little down side is to turn on the boiling water u need to hold the tap and the spring its very hard to old.... apart from that I definitely recommend to anyone 👌

Resposta da Quel Tap (formerly Aquataps)
Slight delay in the delivery of CO2…
Slight delay in the delivery of CO2 canisters, however Joanne was a great in helping to resolve the issue with the courier firm. All in all, great service even when delays arise.

Resposta da Quel Tap (formerly Aquataps)
Prompt action and after sales support
I had a problem and it was resolved promptly and with great result

Resposta da Quel Tap (formerly Aquataps)
Our hot water boiler broke within a few…
Our hot water boiler broke within a few months of getting our tap. However Sean sorted us out a new one in a very easy process. Happy customer.

Resposta da Quel Tap (formerly Aquataps)
I have had the Aquatap for over a year …
I have had the Aquatap for over a year and it is great.
The customer service I received from Joanne B following a delivery issue with replacement filters was excellent.

Resposta da Quel Tap (formerly Aquataps)
Excellent after-care
I've already left a review when we bought the tap and had a minor issue with it (our fault) and gave the team a 5 * review.
We've had a recent issue due to our limescale problems where we live and something went wrong with the tap due to the limescale issue.
Many thanks to the team again, especially Ben, who called us back when he said he was going to, emailed us when he said he was going to and managed to get a part to us within 2 days from our initial phone call. He gave us some good sound advice on how to deal with heavy limescale going forward.
Absolutely amazing customer service.
The after care from this company is second to none and we recommend their products very highly.
Dont hesitate, call them and place the order!

Resposta da Quel Tap (formerly Aquataps)
Great telephone customer service
Great telephone customer service. Great product too.

Resposta da Quel Tap (formerly Aquataps)
Great aftercare team
I recently had an issue with my new tap, and Sean from Aquataps was fantastic. He quickly identified the problem and helped rectify the incorrectly plumbed piping. My new tap is now working perfectly, looks sleek, and I’m very excited to make a cuppa! Very happy with the service – highly recommended.

Resposta da Quel Tap (formerly Aquataps)
Excellent product and service
Really happy with the tap and boiler. The style is exactly the finish I was after and looks very good. Quality is good and all works as expected. The process to order was smooth and Sean was very helpful guiding me through the process to get the right unit. Delivery was fast. All in all I would recommend Aqua Taps.

Resposta da Quel Tap (formerly Aquataps)
Fantastic product and even better…
Fantastic product and even better customer service. Highly recommended!

Resposta da Quel Tap (formerly Aquataps)
An excellent company to deal with
An excellent company to deal with. The 4 in 1 tap is very good and looks great. The staff have always answered any questions in a timely and professional manner. I have had great advice and support from both Ben and Jo. Thank you so much.

Resposta da Quel Tap (formerly Aquataps)
very good selection tap works very well…
very good selection tap works very well it makes our life much easier I recommend

Resposta da Quel Tap (formerly Aquataps)
Great customer service & great products!
We bought our 3 in 1 Aquatap 2 years ago. We’ve been very happy with the tap. We recently moved house and we took it with us to our new home! Joanne was very helpful in advising me on how to change our address on my account and to re-instate our filter subscription. Great customer service and great products at reasonable prices!

Resposta da Quel Tap (formerly Aquataps)
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