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Quel Tap (formerly Aquataps) Opiniões 

841
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As always a good service from Quel/Aquataps. We had a sudden problem this week where we had no water coming out of filters, hot or cold. An email to Quel & an excellent prompt response from S... Ver mais

Classificada 5 em 5 estrelas

We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Ver mais

Classificada 5 em 5 estrelas

Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Ver mais

Informações sobre a empresa

  1. Loja de utensílios de cozinha
  2. Loja de bricolage, casa e jardim
  3. Fornecedor de sistema de água quente

Escrito pela empresa

Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.

Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps

Escrito pela empresa

Water, beautifully controlled
One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.

We take great care of our customers

Up to 5-year warranty on your boiler

Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

841 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(841)

273 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great service from the after sales…

Great service from the after sales team, could not have been more helpful and determined to help us address out problem. Plus, the tap works great, really pleased with it.

30 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear David. Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 3 em 5 estrelas

The tap is great I bought 4 in one the…

The tap is great I bought 4 in one the boiling water is not sufficient hot enough for making tea or coffee would be better if was more hot the water flows less then a normal water would have been better if was much more pressure as you do washing it’s not enough

24 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Muhammed, we are sorry to hear that you are not happy with your tap. However it is very unsual that your water is not hot enough and your pressure is low. Please can you call our techinical department as soon as possible who will be able to help you with this. In the meantime I have also asked customer service to contact you. Aquataps

Classificada 5 em 5 estrelas

love the tap,

love the tap,

24 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Joanne,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

AquaTaps is brilliant but Sean and Shireen are amazing

I've written the review for AquaTaps about 6 times,but I keep on losing it. Basically the tap is brilliant,but the customer service (shout out to Sean and Shireen!) is AA+. The look is sleek and beautiful (I have a black one). They made me feel as though I wasn't asking any silly questions like 'how do switch the unit on?' to 'when is my next filter due?'. I can't praise the tap unit enough. You can definitely taste the difference in drinking as well as cooking with the water. I used to buy bottles of water both plain and carbonated, but I can say I drink more water. I'd urge you to make a considered purchase and invest in your health. You won't regret it- I don't!

27 de outubro de 2025
Opinião espontânea
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Resposta da Quel Tap (formerly Aquataps)

Thank you for leaving us such a positive review. We are so pleased to hear that our customer service team were able to help you and you are happy with your tap. Thank you again and thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Brilliant

Three years ago I had a 30k kitchen fitted and after looking at all the competitors at the Ideal home exhibition we opted for aqua taps after reading the fabulous reviews. The reason was simple we didn't want a massive boiler under our sink and I loved the simplicity of a subscription service for the filters every six months which keeps our fresh filtered water fabulous and how easy to replace. Just turn the isolator on the cold tap off and twist and remove each cartridge housing simply replace and refit and turn isolator back on and your done. Takes five minutes max and bingo all done. In the three years one tap failed but the after service is brilliant and a replacement was sent overnight. Compared to it's rivals which are seriously expensive and massive we definitely made the right decision and I'll never go back to a kettle or water filter cartridges. Love love love it

30 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Richard,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Great product with a few improvements needed

So, we’ve had our Aquatap D classic hot and filtered cold in copper for just over 6 months.

Pros
I’m reasonably handy but the install was very straightforward and the whole kit was well designed with good instructions plus online videos if needed
The quality of the tap feels excellent and has stood up to a family of 8 with no issues over the last 6 months
Hot water is plenty hot enough to make a lovely quick cup of tea
No more kettle cluttering up the side and never hankered for it to be back
Very convenient
Looks great

Cons
The hot water heater warms the under sink cupboard so cold water in the filter starts off warm requiring a wasteful run to get it cold (although the warm cupboard is great for rising dough!)
The hot water tank fills as you run the tap, so a cup or two of tea is steaming hot, but fill a saucepan with water and the temp falls quite quickly, as the cold mixes into the hot, dropping quite quickly to below 50 degrees C
If there is power outage the boiler does not automatically switch back on; you have to press a button on the box. This is frustrating if there’s been a micro outage as you only find out when your tea is cold, but also prevents the addition of a smart plug to turn the boiler off overnight, for example.
The boiler could be better insulated. It seems to have to reboil every 40-60 mins which is more over 24 hours than I ever used my kettle
Warranty requires you to purchase their expensive filters which I understand given the risk of hard water build up, but equally I think the filter cost then should be more competitive

Overall
Great product, would definitely recommend but would love to see the boiler a little better insulated to keep the water hot and my cupboard cool, an automatic restart after a power loss and the tie in filters to be more competitively priced. The boiler tank could also fill with a Keraflo like mechanism so you maintain true hot water up to the tank being emptied and then it would refill

20 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

I had one problem

I had one problem, that wasn’t Aqua taps fault, and Sean was great, sorted the problem immediately.

24 de março de 2026
Opinião espontânea
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Resposta da Quel Tap (formerly Aquataps)

Dear Jonj
Thank you for taking the time to leave us a review. Your comments are certainly appreciated and we will certainly pass your comments on to Sean! Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Excellent quality for the price

The tap seems very solid and is good quality, I fitted this myself and the instructions were very clear , all working perfectly

13 de fevereiro de 2026
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear John
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

All good new filter

All good new filter . Turned up on time . Fitted easy .

16 de março de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Leonardo,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

I´m amazed about the quick and accurate…

I´m amazed about the quick and accurate service I got. Impressing these days when I normal find service a bit slow any many times unengaged.
Sean who helped me deserve 6 stars

17 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Hans,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated and we will certainly pass your comments on to Sean! Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Tap still looks amazing

5 stars top company after sales on point.
Tap still looks amazing 👏🏾👏🏾👏🏾

10 de março de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Bert
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

The taps were a gift for someone

The taps were a gift for someone. They advised me they were happy with the installation. The taps itself are generally ok, ut slight hard to grip and give a slight splutter. Once aware they lovebit.

9 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Rick
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Good customer service

Had an issue with delivery and the company have sorted it out very efficiently and effectively. Thank you Aquataps

12 de março de 2026
Opinião espontânea
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Resposta da Quel Tap (formerly Aquataps)

Dear Mary, thank you for leavng us a review. We are pleased that we can help you on this occassion and the manager will be emailing you shortly. Aquataps

Classificada 5 em 5 estrelas

Great tap

Great tap. Just what I wanted. Would recommend.

23 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Rona,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

From order to installation

From order to installation, Aqua Taps provided a first class service

6 de março de 2026
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Resposta da Quel Tap (formerly Aquataps)

Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Excellent service

Some months ago I purchased an Aquataps system which was also installed by one of their fitters. The whole process from order through to installation was coordinated by their very efficient and professionally friendly team. More recently I needed some support on a technical issue and I was in contact with Sean who was very quick to answer my queries, providing accurate and helpful advice. An excellent service from Aquataps.

12 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Graham,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Amazing product

Amazing product, great customer service, easy to install.

4 de fevereiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Darren,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

Very good customer service

Very good customer service. Needed
a drain valve for my hot water tap as it was dripping when it came to the boil. Shipped quickly and solved the problem. A* service. Thanks

9 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear John
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Classificada 5 em 5 estrelas

We bought a 4-1 kitchen tap and Robert…

We bought a 4-1 kitchen tap and Robert has installed it for us! The tap is great and Robert installation was so quick and high quality work and he even explained a lot of processes, maintenance and how things work! Highly recommend Robert

9 de março de 2026
Opinião espontânea
logótipo da Quel Tap (formerly Aquataps)

Resposta da Quel Tap (formerly Aquataps)

Dear Kamal, thank you for taking the time to leave us a review. Your comments are very much appreicated and we will certainly pass on your comments to our installer Robert. Thank you for choosing Aquataps

Classificada 5 em 5 estrelas

4 in 1 boiling tap

Excellant customer service and a great looking tap that works very well

29 de janeiro de 2026
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Resposta da Quel Tap (formerly Aquataps)

Dear Jerry. Thnak you for taking the time to leave us a review. Your kind comments are cerrtainly appreciated. Thank you for choosing Aquataps

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