Quicargo Opiniões 996

Resposta da Quicargo

18/11/2024

Dear Duan,

Thanks for sharing your experience with using Quicargo, even though some problems appeared.

While we were trying to solve this matter and gain proof to check who was right in this matter you suddenly cancelled the order without any elaboration on this. Therefore it was of course impossible to check and measure the goods for further proof.

Because of this we were unable to provide you with any feedback, despite the solutions we tried to offer, which we regret.

With kind regards,
Quicargo service-team

Resposta da Quicargo

19/03/2024

Hi Jeroen,

Thank you for reaching out to us and bringing your concerns to our attention. We genuinely understand your frustration regarding the additional charges incurred for the failed pick-up attempt. We apologize for any inconvenience this situation has caused you.

After investigating the matter thoroughly, it has come to our attention that our carrier made an attempt to pick up your order at the specified time. However, they encountered a closed location upon arrival. Despite their efforts to contact the designated individual, they were unable to establish communication, resulting in the imposition of additional charges.

We are committed to providing transparent and fair services to all our customers, and we regret any miscommunication or inconvenience that may have occurred. Although we attempted to explain the situation to you via email, we understand that you may not have received or responded to our message.

Your feedback is incredibly valuable to us, and we are dedicated to resolving any outstanding issues you may have. Please don't hesitate to reach out to our customer support team so that we can work together towards a satisfactory resolution.

Thank you for your understanding and continued support.

Met Vriendelijke Groet  / Kind regards,
Quicargo

Resposta da Quicargo

18/11/2024

Hoi Merlijn,

Bedankt voor je feedback, zoals destijds besproken was de vervoerder vertraagd wat helaas niet tijdig genoeg bekend was om deze informatie dezelfde dag nog te delen.

Om soelaas te bieden hebben wij destijds, later, met elkaar een nieuw laadmoment mét tijdsvenster afgesproken zonder dat hiervoor extra kosten in rekening zijn gebracht en de eerdere extra kosten zijn geschrapt. Dit wordt helaas niet genoemd gezien de timing van je review, wat ons betreurd.

Met vriendelijke groet,
Quicargo service-team

Resposta da Quicargo

18/11/2024

Beste Olaf,

Zoals destijds aangegeven waren de extra kosten van toepassing voor het op kunnen geven van een tijdsvenster bij levering, en niet voor het op kunnen geven voor een vaste afleverdatum in dit geval. De woensdag als leverdag was aangegeven binnen een reeks van leverdagen ná laaddatum.

Met vriendelijke groet,
Quicargo service-team