It said when I ordered that it could take "up to 4 weeks to deliver". Fine. 6 weeks later and still no updates so I emailed them and they directed me to the website WHICH HAS CHANGED to say "could tak... Ver mais
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Leia as opiniões dos outros
The trial Qieto pair of contacts included in my purchase was greatly appreciated especially when they turned out to be far more comfy to wear than my ordered Bausch & Lomb contacts!! Thank you so much... Ver mais
A empresa respondeu
Great communication about delivery, from accepting payment, when product is sent, when it reaches your zone and even when your local courier has it and when it is at your door or box, would highly rec... Ver mais
A empresa respondeu
Always an easy trouble free transaction. Quality products at such reasonable prices. Best I have seen online so far. So will keep returning as a happy customer. Thanks quick lens
A empresa respondeu
4,0
Bom
273 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
2 months, still no updates
It said when I ordered that it could take "up to 4 weeks to deliver". Fine. 6 weeks later and still no updates so I emailed them and they directed me to the website WHICH HAS CHANGED to say "could take more than 4 weeks", but this is not what it said when I ordered. I only have one pair left and need to order from a company which can ship them to me on time. They have not yet dispatched my order so I asked for a refund because I have had to order from another company and all they said is "Unfortunately, you are not entitled to a partial refund at this stage". Will definitely not order from here again.
24 de fevereiro de 2026
Opinião espontânea
Amazing service
Amazing! The website felt for me a bit too simple, so I wasn’t sure how this will turn out. But I was positively surprised. Great prices, super quick delivery! So happy! Thank you! Will order again!
7 de novembro de 2025
Opinião espontânea
Great products SLOWWWW shipping
Always great products but the lengthiness in shipping time is always disappointing. I know this though so should just plan better and order earlier :)
20 de junho de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We sincerely apologize that our service did not meet your expectations.
As we explain on our website, the delivery takes seven to ten working days after we ship but it depends on the transit situation with the airline and the customs.
We’d be grateful if you could kindly place your order at your earliest convenience, considering the above.
Easy to order and arrives promptly
15 de junho de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
I still haven’t received my order
I still haven’t received my order, 2 months after ordering. I contacted QuickLens about this 3 weeks ago, they said they were checking the new ETA from the supplier and would let me know as soon as they receive further information. I am yet to hear anything further.
10 de junho de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We sincerely apologize that our service did not meet your expectations.
Unfortunately, there has been a delay in receiving the items at our distribution centre, which resulted in your order not being completed yet and waiting for the 2nd box to be received.
On August 17th, we offered to send the available 1 box first.
We have followed up via email — please kindly let us know if you would like us to proceed with dispatching the 1 box now.
Once again, we deeply apologize for the inconvenience this has caused and appreciate your patience.
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Best price I could find and quick on…
Best price I could find and quick on the delivery as well.
5 de junho de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Quick to order -Slow to deliver
Quick to order
Slow to deliver
Ordered 27/5/2025
Delivered 12/6/2025
27 de maio de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
The delivery takes seven to ten working days after we ship, as we explain on our website. We believe your order was delivered within the expected timeframe.
Easy to order
Easy to order, keep informed every step of the way. Arrived within few weeks brilliant
27 de maio de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
A great buy
I bought the Biofinity (6 Pack) as they were on special.
not only did I get them for a good price the lenses are also very comfy to wear and easy to put in, take out and clean.
Love them!!
22 de maio de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Very delayed order from Singapore
Ordered contacts on 24th May and only arrived on 27th July. The website did say there could be up to a 4 week delay but after 4 weeks of no contact I asked for an update. I told told they should be dispatched shortly and given an updated date, on this new date, the contacts were still not dispatched so I asked for a further update. This happened FIVE times of being given an updated dispatch date that was never met. When the order was finally dispatched, it came from Singapore which is not clear on the .co.nz website and further delayed receiving the order. I have never had to wait so long for contacts and will not be using this company again.
24 de maio de 2025
Resposta da QUICKLENS
Thank you for your feedback. We sincerely apologize that our service did not meet your expectations.
Unfortunately, there was an issue at our distribution centre that affected the receipt of certain items, resulting in a delay in dispatching your order. We are currently reviewing this matter internally to identify improvements and ensure a smoother experience for future orders.
Once again, we truly apologize for the inconvenience this has caused.
Kindly note that, as stated at the time of purchase, all orders are shipped from our distribution centre in Singapore.
For further details, please refer to our Terms and Conditions via the link below:
Terms and Conditions
Thank you for your understanding.
I am happy with the great service and good quality lenses
On time delivery, reasonable prices, great offers, and an amazing quality lenses.
22 de maio de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Haven't received my order yet after 2…
Haven't received my order yet after 2 months of waiting.
20 de maio de 2025
Resposta da QUICKLENS
Thank you for your review. We are very sorry that your order took longer than it should be to dispatch.
Our distribution centre has recently faced an inconsistent supply of BIOFINITY TORIC lenses from one of our suppliers. As a result, they’ve had to switch suppliers for many orders, which has caused some additional delays. They’re working hard to ensure there are no further delays with the new supplier. However, some prescriptions—particularly those other than Axis 180—remain challenging, as they are out of stock and need to be made to order.
We checked our system and confirmed that your order is scheduled to be dispatched on 29/07/2025. Please let us know if you don't receive your order by the end of 30/07/2025. We hope you will receive your order soon.
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
Good price and quick delivery.
15 de maio de 2025
Resposta da QUICKLENS
Thank you for your review and for your continued support. We’re pleased to hear that you are satisfied with our service.
I ordered since May but I haven’t…
I ordered since May but I haven’t received my order yet. I also have to follow up.
12 de maio de 2025
Resposta da QUICKLENS
Thank you for your review. We are very sorry that your order took longer than it should be to dispatch. We checked our system and confirmed that it was dispatched on 15/07. Please let us know if you have not received a dispatch Information email from us. We hope you will receive your order soon.
have found the quality isn't as good as…
have found the quality isn't as good as it once was
5 de maio de 2025
Resposta da QUICKLENS
Thank you for your feedback. We sincerely apologize that our service did not meet your expectations.
We will be happy to support you further if you could let us know which item you are not happy with by emailing us at info@quicklens.co.nz. We look forward to hearing from you soon.
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