QwikFone Opiniões 

1111
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I took one star off because there was no phone line available when I wanted to speak directly to you. I took the second star off because delivery took a fortnight. I was tempted to delete third st... Ver mais

Classificada 5 em 5 estrelas

Really happy with my purchase! I ordered the iPhone 17 Pro 512GB, and this is the third phone my family has bought from Qwikfone. Each device we've received has arrived in excellent condition and has... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Some confusion over which company was delivering the phone, but yet again QwikFone delivered a phone without a scratch and in full working order. This is the second reconditioned phone I have bought f... Ver mais

Classificada 1 em 5 estrelas

I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no e... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de telemóveis

Escrito pela empresa

We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 46% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(1111)

45 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’m very pleased with the price I paid…

I’m very pleased with the price I paid for my Galaxy S24 Ultra. It arrived with a complimentary screen protector and charging cable, which was a thoughtful bonus. The phone was packaged with great care, ensuring it arrived in perfect condition without any damage during shipping. Overall, the entire experience was smooth and satisfying.

17 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Another great phone

Some confusion over which company was delivering the phone, but yet again QwikFone delivered a phone without a scratch and in full working order. This is the second reconditioned phone I have bought from them and would not hesitate to do so again

28 de junho de 2026
Classificada 3 em 5 estrelas

I took one star off because there was…

I took one star off because there was no phone line available when I wanted to speak directly to you.
I took the second star off because delivery took a fortnight.
I was tempted to delete third star because messages I received were out of sync - eg I received messages from you that my phone had been despatched but Royal Mail mdd ed sages that they had not received it.
Not a happy shopping experience.

28 de junho de 2026
Classificada 5 em 5 estrelas

Really happy with my purchase

Really happy with my purchase! I ordered the iPhone 17 Pro 512GB, and this is the third phone my family has bought from Qwikfone. Each device we've received has arrived in excellent condition and has matched the description. The phone looks almost like new, and it has been working great so far. The free accessories were a nice bonus, and the price offered good value compared with buying a brand-new device. Overall, I've had consistently positive experiences and would happily buy from them again.

8 de julho de 2026
Opinião espontânea
logótipo da QwikFone

Resposta da QwikFone

Dear Archie,

Thank you so much for your continued trust and support! Knowing your family keeps coming back to us means everything to our team.

Enjoy your new device, and please don't hesitate to reach out if you ever need anything else!

Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

Amazing service as always!

Not the 1st time I've bought from QF and once again they didn't disappoint. Every phone I've ordered has been super, arrived quickly and worked perfectly. Always a pleasure.

17 de julho de 2026
Opinião espontânea
logótipo da QwikFone

Resposta da QwikFone

Dear Maria,

Thank you so much for coming back to us! We are thrilled to know we delivered another great experience for you.

Your continued support and trust truly mean a lot to our team.

We hope you enjoy your new phone, and we look forward to helping you again in the future!


Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

phone arrived well packed

phone arrived well packed. Looks new without any defects. Order arrived 3 days.

14 de julho de 2026
Opinião espontânea
logótipo da QwikFone

Resposta da QwikFone

Dear Nikola,

Thank you so much for the feedback!

We are happy to serve you, and it’s great to know your phone arrived safely and right on time. Enjoy your new device, and we’re always here if you need anything!


Best regards,
Team Qwikfone

Classificada 1 em 5 estrelas

Avoid this company at all costs.

Avoid this company at all costs.

I made the mistake of ignoring the recent negative reviews, thinking people were exaggerating or that they’d just been unlucky. I couldn’t have been more wrong. Looking back now, I wish I’d listened because my experience has been nothing short of appalling.

The phone I received turned out to be a Chinese-market model with features missing that are available on the UK version, including Apple Intelligence. At no point did I feel this was made clear before I bought it. In my opinion, if a phone is missing major features compared with the UK model, that is something customers deserve to know before handing over hundreds of pounds.

What makes it even worse is that this doesn’t appear to be an isolated incident. There are other recent reviews from people raising the same issue, yet the company still acts as though they have no idea what you’re talking about. I simply don’t believe that’s credible when the same complaint keeps appearing.

Their attempt to resolve the situation was downright insulting. After I’d spent over £600 on a phone that, in my view, lost a huge amount of its value because it wasn’t the UK model I believed I was buying, they offered me a poxy £10 to keep it. £10. That’s not customer service—it’s an attempt to make a serious problem disappear for the price of a takeaway.

Delivery also took far longer than expected, communication was dreadful, and once they had my money they seemed far more interested in avoiding the issue than actually fixing it.

If you’re reading the reviews before buying, don’t make the same mistake I did by dismissing them. The recent reviews paint a picture for a reason. Based on my experience, I wouldn’t trust this company with another penny. There are plenty of reputable sellers out there—buy from one of them instead and save yourself the frustration, wasted time and disappointment.

10 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Nice product what was a delay in…

Nice product, but there was a delay in delivery. The phone was beautiful okay, What a great app I love it.

29 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Elvis,

We're delighted to hear that you love your phone!

We're sorry about the delay with the delivery. We can assure you that your order was dispatched on time; however, it appears the courier experienced an unexpected delay in completing the delivery. We truly appreciate your patience and understanding throughout the process.

Thank you again for your support, and we hope you continue to enjoy your new phone!


Best regards,
Team Qwikfone

Classificada 4 em 5 estrelas

Easy to find what you want and order it…

Easy to find what you want and order it (this was the second phone I've bought recently). Same as before, good quality, slow delivery. Frustrating, especially when you consider the name. Not so quick phone but if you don't mind the 10 day wait, then no reason not to consider this outlet.

26 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Clive,

Thank you for choosing Qwikfone again and for sharing your feedback.

We're pleased to hear you're happy with the quality of your phone. We're sorry the delivery took longer than you expected. While your order was delivered within the estimated timeframe shown at checkout, we completely understand that waiting can still be frustrating, and we appreciate your patience.

Thank you again for your continued support. We hope you enjoy your new phone, and we look forward to serving you again.


Best regards,
Team Qwikfone

Classificada 2 em 5 estrelas

Great Phone, Stressful Experience

Unfortunately my experience with QwikFone was much more stressful than it needed to be.

On the positive side, whenever I contacted customer services I did receive timely responses, and the phone I eventually received is in excellent condition and exactly as described.

However, the overall process was frustrating from start to finish. My original order was cancelled, and I was given conflicting explanations as to why. A replacement order was arranged, and I was promised regular updates, but I repeatedly had to chase for information instead.

The parcel then appeared not to move for a couple of weeks. The delay was attributed to the heatwave, but after contacting Royal Mail directly, they confirmed they had never actually received the parcel and advised that QwikFone would need to submit a lost item claim if it didn’t arrive. When I relayed this back to QwikFone, the phone was dispatched later that same day. That may have been entirely coincidental, but it left me with very little confidence that I had been given accurate information throughout the process.

From placing my original order to finally receiving the phone took around three weeks and several emails to resolve.

I do believe QwikFone is a legitimate company, and the refurbished phone itself is excellent. However, based on my own experience, the communication, inconsistent explanations and overall lack of transparency made the process far more stressful than it should have been. Personally, despite being happy with the phone, I wouldn’t choose to order from them again.

30 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Quikfone sent me a iPhone 16 from China not the UK

I bought a phone from them to discover it was from China not the U.K.
Do not buy phones from quikfone (Gadet-store on Amazon) they say they are selling UK phones but they are getting their phones from China! The Chinese phones are cheaper and have many less features (no eSIM, missing iMessage features, don’t pick up 5G, no Apple Intelligence, no U.K. warrantee and the list goes on. They know it and they don’t disclose it especially on Amazon. Amazon offered no help at all. Their customer service is awful too. Avoid, avoid!

3 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I do not recommend QwikFone based on my…

I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no evidence that the parcel had been handed over to Royal Mail for several days. Communication has been disappointing, and I have not been given a clear delivery date. If you need your phone quickly or expect regular updates, I would suggest looking elsewhere.

16 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Mahipalsinh,

We're sorry to hear that your experience didn't meet your expectations.

We understand how frustrating it can be when a delivery is delayed. Throughout the process, we did our best to keep you updated, and while your parcel experienced an unexpected delay with the courier, we're pleased that it was ultimately delivered successfully.

We appreciate you taking the time to share your feedback, and we'll continue working to provide the best possible service for our customers.


Best regards,
Team Qwikfone

Classificada 1 em 5 estrelas

its been more than 10 days since…

its been more than 10 days since purchase was made, still have no updates on shipment or delivery.
do you still expect 5 star???

15 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear M,

We're sorry to hear that your experience did not meet your expectations.

We can assure you that your order was dispatched promptly. However, once the parcel is with the courier, the delivery process and timelines are unfortunately outside of our control. Throughout the delay, we actively followed up with the courier and remained in contact with you, providing updates whenever new information became available.

We completely understand how frustrating unexpected delays can be, and we appreciate your patience while the issue was being resolved.

If you need any further help, our team is always here to assist.


Best regards,
Team Qwikfone

Classificada 1 em 5 estrelas

I ordered a phone and its still not…

I ordered a phone and its still not arrived after almost 2 weeks.

15 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Emily,

I am truly sorry for the delivery delay you experienced. I know how frustrating it is to wait for an order, and I appreciate your patience with the courier hold-up.

Since you requested to return the device, as soon as we received the returned item, we immediately processed your refund to avoid any further inconvenience or delays.


Thank you so much for understanding. If there is anything else you need or if we can help with anything else, please reach out to us directly.

Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

The phone arrived sooner than…

The phone arrived sooner than predicted. It is like new but at a much better price. 4th time ive used QwikFone for myself and family and as previously, just great service. What's not to love about that!

7 de junho de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Stuart,

Thank you so much for the trust and for choosing us for the 4th time! We're glad the phone arrived early and met your expectations.

Enjoy your new phone!

Best regards,
Team QwikFone

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Bought a refurbished IPhone 8 a few years ago from QwikFone and never had any issues. I wanted to update so I bought a refurbished IPhone 16 from them. It was in excellent condition. Came with a charging cable, case and scratch cover. I would thoroughly recommend QwikFone they offer great quality, great service and reliable phones.

21 de maio de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Venetia,

Thanks for being such a loyal customer!
We always aim to provide great quality and reliable service, so reading your feedback really made our day. Enjoy the iPhone 16 and all the accessories, and thank you again for recommending us!

Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

Fantastic quality

Fantastic quality, i was so surprised with the 100% battery health, free screen protector, phone case and fast charger! absolutely amazing and speedy delivery too. 10/10

10 de maio de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Lily,

Thank you for the fantastic feedback!
We’re so glad we could exceed your expectations with the battery health and accessories. Your recommendation means a lot to our team. Enjoy your new device!

Best regards,
Team Qwikfone

Classificada 4 em 5 estrelas

The phone arrived in good condition…

The phone arrived in good condition after 6 days

5 de maio de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Nick,

Thanks for your feedback!
It’s great to know the device reached you in good shape. We hope you enjoy using it, and thanks again for buying from us!

Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

Prompt delivery

Prompt delivery - excellent value

27 de abril de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Tim,

Thank you so much for the feedback!
We're glad to hear your order arrived quickly and that you’re happy with the value. We really appreciate the support!

Best regards,
Team Qwikfone

Classificada 5 em 5 estrelas

iphone 16 was well packed and looks…

iphone 16 was well packed and looks like a brand new. great

15 de abril de 2026
logótipo da QwikFone

Resposta da QwikFone

Dear Thon,

Thank you so much for your kind feedback! We’re thrilled to hear your iPhone 16 arrived safely.

We appreciate your support and hope you enjoy your new device to the fullest!

Best regards,
Team Qwikfone

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