I took one star off because there was no phone line available when I wanted to speak directly to you. I took the second star off because delivery took a fortnight. I was tempted to delete third st... Ver mais
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Leia as opiniões dos outros
Really happy with my purchase! I ordered the iPhone 17 Pro 512GB, and this is the third phone my family has bought from Qwikfone. Each device we've received has arrived in excellent condition and has... Ver mais
A empresa respondeu
Some confusion over which company was delivering the phone, but yet again QwikFone delivered a phone without a scratch and in full working order. This is the second reconditioned phone I have bought f... Ver mais
I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Informações de contacto
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Reino Unido
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 46% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing phone
Bought a refurbished phone from Qwikfone Via Backmarket. I am gob smacked at the quality of the phone, it was like new. Came with film on front and rear to protect it, Sim pin and cable. Packaged very well. All I can say thank you so much, I am more than happy & would definitely recommend these guys.
28 de agosto de 2025
Opinião espontânea
Resposta da QwikFone
Dear Mr. Bump,
Thank you for your fantastic feedback!
We're so pleased to hear you were impressed with the quality and presentation of your refurbished phone. It’s great to know everything from the condition of the device to the packaging and met your expectations.
We truly appreciate your recommendation and hope you enjoy your phone for a long time to come!
Kind regards,
Qwikfone Team
As always perfect service perfect price…
As always perfect service perfect price thanks
25 de agosto de 2025
Resposta da QwikFone
Dear Lhea,
Thank you for your continued support!
We're thrilled to hear everything was perfect again — both service and price. We truly appreciate your loyalty!
Best Regards,
Qwikfone Team
Quick delivery & good quality of phone
Quick delivery. Quality of phone matched what I opted for. A reliable and trustworthy refurbished phone retailer.
17 de agosto de 2025
Resposta da QwikFone
Dear Steven,
Thank you for your great feedback!
We're glad to hear your phone arrived quickly and met your expectations. It's our goal to provide reliable service and quality refurbished devices, so your trust means a lot.
We look forward to serving you again!
Best Regards,
Qwikfone Team
Resposta da QwikFone
Dear Анатолий,
We truly appreciate your positive feedback.
It's great to know you’re pleased with the quality, and we look forward to working with you again.
Best Regards,
Team Qwikfone
Resposta da QwikFone
Dear Ian,
Thank you for the kind words.
We're really pleased to hear everything was to your satisfaction. We appreciate your feedback and look forward to continuing the great work together.
Kind Regards,
Team Qwikfone.
This is the second phone I have bought…
This is the second phone I have bought from QwikFone.
I was impressed with the quality of my first purchase which was 5 years ago. That I have just purchased another reconditioned phone.
The service was brilliant and I received my phone the very next day without extra cost.
And the phone is like brand new and more than happy with my purchase.
I recommend this company for service and reliability.
7 de julho de 2025
Resposta da QwikFone
Dear Karen,
Thank you so much for your wonderful feedback. We’re truly grateful for your continued trust in QwikFone and for choosing us again after five years. It means a great deal to know that you’re happy with the quality of your phone and the service you received.
Your kind words and recommendation really motivate our team to keep delivering the best experience possible. Thank you again and we’re so glad to have you as a loyal customer and look forward to serving you again in the future!
Warm regards,
Team QwikFone
Très très mauvaise expérience avec…
Très très mauvaise expérience avec plusieurs problèmes. Sur le produit : 1) non conforma à la description 2) Batterie qui se décharge aléatoirement donc non vérifié 3) reconditionné avec des composants bas de gamme. Sur le SAV, 1) ne resoud pas les problèmes en se cachant derrière de formulations polies qui à force deviennent moqueuses .... 2) Impossible d'avoir une facture conforme à la législation (pour éviter d'éventuels poursuites)
Bon courage aux acheteurs
Au total
15 de maio de 2025
Opinião espontânea
A very disappointing and frustrating…
A very disappointing and frustrating experience.
We purchased a phone and received a faulty device right out of the box. To make matters worse, Amazon refused to offer any real support. They told us to return the phone and wait up to 14 days for a response.
After doing some research, I discovered that this business operates under two different names: QwikFone and Gadget Store. That immediately raised red flags. Many other customers have shared similar negative experiences — including not receiving refunds because the seller either claimed the phone was never returned or accused customers of damaging the device, leading to large deductions from the refund.
The entire process feels shady and untrustworthy. I strongly recommend avoiding this seller.
6 de junho de 2025
Opinião espontânea
Resposta da QwikFone
Dear SlieCentepede AG,
We're truly sorry to hear about your recent experience and understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for any inconvenience caused.
We take all customer concerns very seriously and are committed to resolving any issues as quickly and fairly as possible. We would never intentionally delay support or deny a rightful refund, and we appreciate you bringing this matter to our attention.
To help us investigate and assist you further, we kindly ask that you reach out to us directly. Please include your order number and any relevant details so we can look into this immediately and work toward a satisfactory resolution.
Your feedback is important, and we’d like the opportunity to make things right.
Kind Regards,
Team Qwikfone
Great service again.
26 de maio de 2025
Resposta da QwikFone
Dear Condrad,
Thanks so much for your kind feedback!
We truly appreciate your continued support and are glad to hear our service met your expectations again. Thank you for your trust in us.
Kind Regards,
Team Qwikfone
Like Brand New - Excellent
This is the 3rd phone I have purchased for different people from QuikFone. The service is 2nd to none. Efficient, accurate description and speedy.
28 de março de 2025
Resposta da QwikFone
Dear Wilma,
Thank you for being a loyal customer!
We're truly grateful that you've chosen QwikFone for multiple purchases. It's fantastic to hear that you've consistently experienced efficient service, accurate product descriptions, and speedy delivery.
We look forward to serving you again in the future!
Kind Regards,
Team Qwikfone
Quick delivery and good quality…
Quick delivery and good quality refurbished phone
12 de março de 2025
Resposta da QwikFone
Dear Andrew,
We appreciate your positive feedback!
It's great to know you're satisfied with the fast delivery and the quality of the refurbished phone.
If there's anything else we can do for you, don’t hesitate to let us know.
Kind Regards,
Team Qwikfone
Rotten company
Rotten company, avoid like the plague please. The phone they sent had a battery that would drain rapidly. When I returned the item, they claimed it was scratched. They sent a photo showing a scratch that could not have happened in transit. It was securely packed and I checked over both sides of the phone before sending back. Highly unscrupulous and good at fabricating a story to back up their claims.
It would have been impossible for the phone to be scratched as it was put in the cardboard box holder that was tight.
This a highly fraudulent company, please avoid as it will lead to frustration and having to deal with liars.
31 de março de 2025
Opinião espontânea
Resposta da QwikFone
Dear Laeeq,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the kind of experience we want any of our customers to have, and we completely understand how upsetting this must have been for you.
Please know that we carefully check all devices before they’re shipped, and the phone was sent in good condition. While it’s our policy to refuse returns that come back damaged, we wanted to show some understanding of your situation. That’s why, as a gesture of goodwill, we applied a partial deduction rather than rejecting the return outright.
We genuinely regret any frustration this has caused and hope for your understanding. If there's anything further we can do to support you, please don’t hesitate to reach out.
Best regards,
Team QwikFone
Good communication and support during return process
The phone came very quickly but wireless charging function wasn't working. I returned the phone and the replacement had different issues in that it periodically crashed and became very warm. The second phone was also returned and a refund has been issued. The returns process and communication was always good and I would use them again if they had the phone I wanted in stock.
3 de fevereiro de 2025
Resposta da QwikFone
Dear Joanne,
Thank you for sharing your experience with us.
We’re sorry to hear that the first two phones didn’t meet your expectations. We understand how frustrating it must have been to deal with technical issues, and we appreciate your patience throughout the returns process.
We’re glad to hear that you found our communication and returns service efficient, and we truly value your willingness to shop with us again in the future. Should you need any assistance or if the phone you’re looking for becomes available, feel free to reach out. We’d be happy to help.
Thank you once again for your feedback and for giving us the opportunity to make things right.
Kind Regards,
Team Qwikfone
I ordered a phone from this company…
I ordered a phone from this company thru backmarket I had it 2 weeks and the touchscreen stopped working so I sent it back straight away they tried denied my warranty which backmarket dis agreed with I'm nw waiting to even see if I get a refund last Wednesday .. 2 weeks the phone stops working and they have no remorse disgusting company. And people I have seen many reviews on this company bad ones which state the same so I would definitely stay well clear I still have no phone and I am down 220 pounds but this is how these people make money sell dodgy phones get u to send it back to not refund you and keep the phone
12 de março de 2025
Opinião espontânea
Resposta da QwikFone
Dear Liam,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you have experienced. It is never our intention for any customer to feel dissatisfied with our service.
Please be advised that a full refund has already been processed to your account. If you do not see it reflected, we recommend reaching out directly to Back Market for further assistance.
Kind Regards,
Team Qwikfone
The company was quick and reliable
The company was quick and reliable; the phone is in excellent condition - appears as new and functions well, but the battery life is not that great.
5 de março de 2025
Resposta da QwikFone
Dear Michaela,
Thank you for your feedback!
We're glad you're pleased with the phone's condition and performance. Battery life can vary with usage, but if you have any concerns or need assistance, feel free to contact us.
Enjoy your new device!
Best regards,
Team QwikFone
Great phone at a competitive price with…
Great phone at a competitive price with fast and secure delivery.
24 de fevereiro de 2025
Resposta da QwikFone
Dear Happy Customer,
Thank you for your feedback!
We're delighted to know you’re happy with the phone, pricing, and delivery. We strive to provide the best experience for our customers, and your review means a lot to us. Let us know if you need anything and we’re here to help! 😊
Best regards,
Team QwikFone
Delivers Again – Reliable, High-Quality Phones!
I have been a loyal customer of QwikFone for the past 5 years, and they have never disappointed me! I recently purchased a refurbished phone, and just like my previous purchases, it was in amazing condition—practically like new! The quality of their refurbished devices is top-notch, and I can always trust them to deliver reliable products.
Their customer service is fantastic—always helpful, professional, and responsive. Every time I’ve had a query, they’ve handled it efficiently. QwikFone truly stands out in the refurbished phone market!
The only small downside is that, despite my long-term loyalty, I’ve never received a discount or voucher from them. It would be nice to see some appreciation for repeat customers. However, the quality of their phones and service more than makes up for it!
Overall, highly recommended! If you’re looking for a trustworthy place to buy a refurbished phone, QwikFone is the best choice. Will definitely continue shopping with them!
⭐⭐⭐⭐⭐ 5/5 Stars!
10 de fevereiro de 2025
Resposta da QwikFone
Dear Muhammad,
Thank you for your loyalty and for taking the time to share your experience!
We're delighted to hear that you've been satisfied with our refurbished phones and customer service over the years. Your trust and support mean everything to us!
We truly appreciate your feedback regarding loyalty rewards. Recognizing our repeat customers is important, and we’ll definitely take your suggestion into consideration for the future. Your satisfaction is our priority, and we’re grateful for your continued support.
Looking forward to serving you again soon!
Best regards,
Team QwikFone
Excellent service and speedy delivery
Excellent service and speedy delivery. Great Thanks
7 de fevereiro de 2025
Resposta da QwikFone
Dear John,
Thank you for your positive feedback!
We're delighted to know that you were happy with both our service and delivery.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Team QwikFone
Avoid them poor customer service
I had a very disappointing experience with QwikFone. The staff at the counter were incredibly rude and unprofessional, making me feel unwelcome and undervalued as a customer. To make matters worse, their email communication was frustrating—responses were vague and did not address my questions about the repair. It felt as though they were either completely incompetent or intentionally avoiding giving a clear answer. I expected better service and transparency, but this experience has left me thoroughly unimpressed. I would not recommend their services.
5 de fevereiro de 2025
Opinião espontânea
Resposta da QwikFone
Dear Dawid,
I’m truly sorry to hear about your negative experience with QwikFone. It's frustrating when you don’t receive the level of service you expect, especially when it comes to communication and professionalism. This certainly doesn’t reflect the standard we strive for, and we deeply regret that you were left feeling undervalued and frustrated.
Your feedback is incredibly important, and we’ll be looking into the issues you’ve raised to make necessary improvements.
Please feel free to reach out if you'd like further assistance. We truly appreciate your feedback and hope to regain your trust in the future.
Best regards,
Team QwikFone
I ordered a phone from QwikFone and it…
I ordered a phone from QwikFone and it arrived quickly, matching the description and functioning well. However, the packaging was basic and not as expected compared to previous purchases. Overall, an okay experience with some room for improvement. 🌟🌟🌟
25 de dezembro de 2024
Opinião espontânea
Resposta da QwikFone
Dear Jediah,
Thank you for your feedback!
We’re thrilled to hear that your phone arrived quickly and meets your expectations in terms of description and functionality. We apologize for the basic packaging. In line with our commitment to sustainability, we use minimal, recycled packaging for our refurbished products. While it may not always be the most glamorous, it’s an important step toward reducing waste and protecting the environment.
Your experience is important to us, and we truly appreciate your honest input. If there’s anything else you’d like to share or need assistance with, don’t hesitate to reach out.
Thank you again for your understanding and support!
Kind regards,
Team QwikFone
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