I took one star off because there was no phone line available when I wanted to speak directly to you. I took the second star off because delivery took a fortnight. I was tempted to delete third st... Ver mais
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Leia as opiniões dos outros
Really happy with my purchase! I ordered the iPhone 17 Pro 512GB, and this is the third phone my family has bought from Qwikfone. Each device we've received has arrived in excellent condition and has... Ver mais
A empresa respondeu
Some confusion over which company was delivering the phone, but yet again QwikFone delivered a phone without a scratch and in full working order. This is the second reconditioned phone I have bought f... Ver mais
I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no e... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Informações de contacto
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Reino Unido
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,7
Aceitável
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 46% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Quick delivery, all good, except the earphones.
Quick delivery, phone in perfect condition. Early indications are that the battery is good too.
Edit: .... however, the supplied earphones are utter, utter rubbish. Literally the worst I've ever used. Terrible, terrible sound quality, uncomfortable in the ear, a complete waste. They're going in the bin. I tried them on two devices, and with and without the USB-3.5mm jack adapter.
I'd rather have paid a pound less for the phone and not received them. Or even not paid less, and not contributed to landfill. Seriously, there's no point supplying rubbish like this when the rest of your offering is so good.
That said, the 3.5mm jack to USB adapter might come in useful.
31 de maio de 2024
Resposta da QwikFone
Dear Chris,
Thank you for your positive review! We're delighted to hear that you are satisfied with the quick delivery and the condition of your phone. It's great to know the battery is performing well too.
Please note that the headphones included with our phones are complimentary and do not affect our prices. We rarely receive negative feedback about them, so we appreciate you bringing this issue to our attention.
If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again.
Best regards,
Team QwikFone
scamers you blody scammers
30 de maio de 2024
Resposta da QwikFone
Dear Cindee,
Thank you for your feedback. We regret to hear about your frustration. However, we needed to cancel your order due to security concerns regarding potentially fraudulent activity. We have communicated this via email and are committed to maintaining the security of all transactions for our customers.
Your order was promptly refunded, therefore, there is no 'scam' activity that you mention.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team.
Best regards,
Team QwikFone
This is my 4th buy from qwikfone and…
This is my 4th buy from qwikfone and every time they have delivered a great condition phone very quickly at an acceptable price. And I will continue to buy from them.
28 de maio de 2024
Resposta da QwikFone
Dear P Harrison,
Thank you so much for your continued trust and support!
We're thrilled to hear that you've had such positive experiences with QwikFone. Your satisfaction with our phones, speedy delivery, and pricing means a lot to us. We look forward to serving you again in the future.
Happy to have you as a loyal customer!
Best regards,
Team QwikFone
Purchased a refurbished Galaxy Note 20…
Purchased a refurbished Galaxy Note 20 Ultra that arrived within 48 hours.
The phone was in excellent condition.
Great service from Quikfone.
16 de maio de 2024
Resposta da QwikFone
Dear Stephen,
Thank you for your kind words!
We're delighted to hear that you received your refurbished Galaxy Note 20 Ultra so quickly and that it met your expectations in terms of condition. Providing excellent service is our top priority, and we're glad we could deliver.
We appreciate your support and look forward to serving you again in the future!
Best regards,
Team QwikFone
A positive buying experience thanks to QwikFone.
This is the first time I have bought a refurbished smartphone. I chose QwikFone as I was being offered a competitively priced phone described with features I was looking for, especially the condition. I have not been disappointed.
It is now up to me to learn how the phone works..... quite a challenge in my twilight years.
30 de abril de 2024
Resposta da QwikFone
Dear Stuart,
Thank you for sharing your positive buying experience with us! We're delighted to hear that your first purchase of a refurbished smartphone met your expectations and that you are pleased with the condition and features of your phone.
We understand that learning how to use a new device can be challenging, especially if it's your first time with a smartphone. If you have any questions or need assistance with your phone, please don't hesitate to reach out to our customer service team. We're here to help you every step of the way.
We appreciate your trust in Qwikfone and look forward to serving you again in the future.
Kind regards,
Team Qwikfone
The phone was as new could not find a…
The phone was as new could not find a mark on it and a great price. samsung s22plus battery life is great. delivery was next day can not fult Qwickfone
14 de maio de 2024
Resposta da QwikFone
Dear Clive,
Thank you so much for your positive review! We're thrilled to hear that you are satisfied with your Samsung S22 Plus.
We strive to provide high-quality refurbished phones and excellent service, so it's wonderful to know that the condition of the phone, the battery life, and our fast delivery met your expectations.
Your feedback is greatly appreciated and motivates us to continue delivering great products and service. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Team Qwikfone
Do not buy from Qwikfone
Do not buy from Qwikfone. They do not refurbish phones properly.
We spent £100s on an iphone, but due to unforeseen reasons did not use it initially. When we did, the touchscreen quickly stopped working. Discovered this was because during the refurb Qwikfone used the wrong size screen and incorrect back plate, then didn't fit them properly.
Contacted Qwikfone, but they denied it and refused to help. If this had been a genuine error they would have wanted to put it right; their response suggests it is a scam.
We have wasted £100s on a phone that does not work.
My advice would be do not buy from them, it is not worth the risk when there are better, more trustworthy companies around.
UPDATE: the reply left by Qwikfone is not true. They did not offer to repair the phone as a good will gesture. Further confirmation they are dishonest and untrustworthy. Don't use them, buy elsewhere, it's not worth the risk.
17 de maio de 2024
Opinião espontânea
Resposta da QwikFone
Dear Unhappy Customer,
We appreciate your feedback and are truly sorry to hear about your dissatisfaction with your purchase from us.
At Qwikfone, we take great pride in the quality of our refurbished phones and the satisfaction of our customers. We were surprised to learn about the issues you encountered with your device. As a goodwill gesture, we offered to repair the phone despite it being outside the warranty period, demonstrating our commitment to resolving the matter. This is a typical procedure for us if the customer comes back to us after such long time and this is something we offer as a goodwill gesture after the warranty period has ended. We are gutted to learn that you are not interested in the repair service offered.
We can assure you that any refurbishments we conduct adhere to the highest industry standards. If there was an error with the screen and back plate as mentioned, it is certainly not reflective of our usual practice, and we would have been more than willing to address and rectify this if given the opportunity.
Please do not hesitate to contact us if you need any further assistance.
Best regards,
Team Qwikfone
TRUST them. I’ve have for over 5 years.
I’ve used these guys before to buy my iPhone8 from. They were great back then, so I tried again as I trusted them. I was NOT disappointed with my iPhone 13 from them. The phone was in Immaculate condition, and I mean IMMACULATE.
Their communications were First Class and nothing was too much trouble.
I’ve trusted them for years and would buy again and again from them.
Nobody is better !!
20 de abril de 2024
Opinião espontânea
Resposta da QwikFone
Dear Bryn,
Thank you so much for your kind words and for continuing to trust us over the years!
We're thrilled to hear that you were not disappointed with your iPhone 13 purchase and that it arrived in immaculate condition. Providing first-class communication and service to our customers is always our top priority, and we're delighted that we could meet your expectations once again.
We truly appreciate your loyalty and look forward to serving you again in the future!
Kindest regards,
Team QwikFone
Good as new!
Prompt service and delivery. Phone as described in as-new state with a couple of extras. No complaints.
28 de março de 2024
Resposta da QwikFone
Dear Peter,
Thank you for your review! We're glad to hear that you were satisfied with our prompt service and delivery. It's fantastic that the phone met your expectations and arrived in a like-new condition, along with some additional extras. If you have any questions or need further assistance in the future, feel free to contact us. We appreciate your business!
Best regards,
Team QwikFone
Great!
Quick delivery. Phone as described. Purchased as a gift and recipient is very happy with the phone.
24 de março de 2024
Resposta da QwikFone
Dear Gemma,
Thank you for your positive feedback! We're delighted to hear that the delivery was swift and the phone met your expectations. It's wonderful to know that the recipient is pleased with their gift. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your day!
Kindest regards,
Team QwikFone
Why buy new when refurbished phones are this good?
Excellent phone. Hard to tell it's a refurbished one. Had it a week now, battery performance good, all great. No idea why anyone buys brand new when you can get such good refurbished ones at a fraction of the price. BTW, this is my second refurbished phone from QwikPhone. The other was equally as good, but I took it swimming. Try not to do that again
25 de março de 2024
Resposta da QwikFone
Dear Mr Nigel,
Thank you for your positive review!
We're thrilled to hear that you're satisfied with your refurbished phone from QwikFone. It's great to know that the device is performing well for you and that you find the quality comparable to brand new phones. We take pride in offering high-quality refurbished devices at a fraction of the price, and we appreciate your continued trust in our products.
Sorry to hear about the swimming incident!
If you ever need assistance in the future, feel free to reach out. Thanks again for choosing QwikFone!
Kindest regards,
Team QwikFone
4th phone in last couple of years for…
4th phone in last couple of years for various members of the family all great condition on arrival and rapid, rapid delivery. One did green screen after about 9 months and was refunded straight away, no hassle or quibbles.
A goto company.
Thanks
17 de março de 2024
Resposta da QwikFone
Dear David,
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our service. We're committed to providing high-quality products and excellent customer support, so it's great to know that we've met your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your continued support!
Kindest regards,
Team QwikFone
Like new phones supplied - Very happy customer
I bought 2 phones for my staff. They arrived the very next day and have come with no scratches, charger wire, plug, headphones and the sim-card tool. The phones were packaged very well and kept them in perfect condition.
I'll be buying more phones for the staff very soon!
28 de fevereiro de 2024
Resposta da QwikFone
Dear Niraj,
Thank you so much for your positive review!
We're thrilled to hear that you're satisfied with your purchase and that your phones arrived promptly and in excellent condition. Providing quality products and excellent service is always our top priority. We look forward to serving you and your staff again soon!
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Team QwikFone
The phone I wanted
Excellent speedy service of a phone that looks like new
A very good price in comparison with other resellers and attractively package for delivery
17 de fevereiro de 2024
Resposta da QwikFone
Dear Gerald,
Thank you for your glowing review! We're thrilled to hear that you found the phone you wanted and that our service met your expectations. We strive to provide excellent and speedy service while offering competitive prices. Your satisfaction is our priority, and we're delighted to have met your needs. If you have any questions or need further assistance, don't hesitate to reach out. We appreciate your support!
Best regards,
Team QwikFone
Good phone, good customer service
Responsive customer service, phone in good condition
9 de janeiro de 2024
Resposta da QwikFone
Dear Ben,
Thank you for your review! We're delighted to hear that you found our customer service responsive and that you received a phone in good condition. At QwikFone, we prioritize providing excellent customer service and ensuring that our products meet our customers' expectations. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
Kind regards,
Team QwikFone
Excellent customer service :-)
I have found the service provided by QwikFone to be exemplary... particularly their customer service...
I bought an I-Phone 11 a few months back and in recent days, it developed a fault... QwikFone did not hesitate to organise a repair and when (unfortunately) the repair failed, there was no hesitation in organising a full refund.
It is at times when things don't go to plan when you find out how good a supplier is... QwikFone proved themselves one of the best.
I had no problem buying a replacement from them..
5 de fevereiro de 2024
Resposta da QwikFone
Dear Steve,
Thank you for your fantastic review! We're thrilled to hear that you found our service exemplary, especially our customer service. We always strive to provide prompt assistance and solutions to any issues our customers may encounter.
At QwikFone, we understand that challenges can arise, and we're committed to going above and beyond to ensure our customers' satisfaction. We greatly appreciate your trust in us and are delighted that you had no hesitation in purchasing a replacement from us.
Thank you for choosing QwikFone, and we look forward to serving you again in the future!
Best regards,
Team QwikFone
Very pleased with the phone ..which was…
Very pleased with the phone ..which was absolutely perfect.
Also delighted with the service too.
Over all, would definitely use QwickFone in the future.
MANY THANKS
21 de janeiro de 2024
Resposta da QwikFone
Dear Rob,
Thank you so much for your glowing review! We're thrilled to hear that you're pleased with both the phone and our service. It's our goal to provide top-notch products and customer service, so we're delighted to know that we've met your expectations. We look forward to serving you again in the future. Many thanks for choosing us!
Kind regards,
Team QwikFone
Quick delivery
31 de janeiro de 2024
Resposta da QwikFone
Dear Peter,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the delivery speed!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
5 stars!
Easy to order,quick delivery and the phone is just as described. The phone (Samsung s20+) looks new and works just as a new phone should. Very happy customer.
23 de janeiro de 2024
Resposta da QwikFone
Dear Martin,
Thank you for your glowing review!
We're thrilled to hear that you found the ordering process easy, experienced swift delivery, and received a Samsung S20+ that meets your expectations. Customer satisfaction is our top priority, and we're delighted to have met your needs. Should you have any further inquiries or require assistance in the future, please don't hesitate to reach out.
Thank you for choosing us!
Team QwikFone
galaxy s20fe
bought 2 phones both galaxy s20fe as new, very happy with them,
only let down was next day delivery took 3 days not 1.
20 de janeiro de 2024
Opinião espontânea
Resposta da QwikFone
Dear Tom,
We appreciate your feedback and are thrilled to hear that you are happy with your purchase of two Galaxy S20 FE phones. We apologize for any inconvenience caused by the delay in the delivery timeframe. We'll take note of this and strive to improve our shipping processes for a better experience in the future. If you have any other questions or need assistance, feel free to reach out. Thank you for choosing us!
Kind regards,
Team QwikFone
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