I placed an order on September 18
I placed an order on September 18, and despite their website stating a 3–5 business day handling time, a shipping label wasn't even generated until 11 business days later (September 29). By October 5, the tracking still showed the carrier had never physically received the goods.
When I reached out to cancel because the item would not arrive before an upcoming work/holiday trip, the customer service (Ryan) was patronising, aggressive, and used thinly veiled threats about legal logs and withholding transaction fees. They completely ignored the fact that they violated their own handling windows and failed to get the package scanned.
After I pointed out that their own website terms explicitly grant UK buyers a statutory 14-day refund policy including outbound shipping, they finally issued a late-night refund out of fear of a bank dispute—then locked my account in spite.
Their internal fulfillment process is completely unfit for purpose. If you are an international buyer, be prepared for extensive delays and incredibly hostile customer support if you ask for an update.