What I liked: (1) The colors of both the shirt and the train image were vibrant and looked just like the image on Railspirit's website. (2) The sizing runs just a little small, but I ordered one... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE... Ver mais
A empresa respondeu
Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase fr... Ver mais
A empresa respondeu
Hoodie arrived in reasonable time, looks great. Only problem I had was with the website order page, it seems like it does not hold onto choices that are selected, and reverts to "defa... Ver mais
A empresa respondeu
3,8
Bom
77 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Railspirit
Dear Sandra Palmer,
Thank you so much for the wonderful review — we’re really happy to hear your order arrived right when you expected!
Reviews like yours truly make our day
We hope we’ll have the chance to serve you again soon — and bring you an even better experience next time.
Have a lovely day!
Warm regards,
The RailSpirit Team
I have not received my item
I finally received my item. It did ship from China and the quality is poor.
23 de novembro de 2025
Resposta da Railspirit
Dear Linda Bailey,
Thank you for your review, and we’re really sorry for the concern regarding your delivery.
We’ve checked your order and it has actually been successfully delivered. However, to make sure everything is correct, we have also re-verified the tracking information on our side.
For your reference, our standard timeline is:
Production: 3–5 business days
Delivery after production: 8–12 business days
Your order was delivered within this expected window.
If you did not personally receive the package, it may have been left in a mailbox, parcel box, or received by someone at the same address. Please feel free to contact us at cs@railspirit.com
and we will be happy to assist you further or provide the delivery confirmation details.
We truly appreciate your patience and the time you took to share your feedback. Let us know how we can help next!
Warm regards,
The RailSpirit Team
I have no idea where it is
I have no idea where it is. I can't track it. I would give a better ranking but your 2 review requests hit my email before your product hit my doorstep. They sounded demanding.
24 de novembro de 2025
Resposta da Railspirit
Dear PaulMcConachie,
Thank you for your feedback — and we’re very sorry for the confusion and the delay with tracking updates.
After checking your order, we can confirm that it is still in transit and is expected to be delivered within the next few business days, and currently remains within the standard delivery timeline: Production time: 3–5 business days and Delivery after production: 8–12 business days
We completely understand how frustrating it feels when you can’t track the package clearly, and we truly appreciate your patience during the delivery process.
Regarding the review emails — thank you for letting us know. We’ll share this feedback with our team so we can improve the timing of those messages moving forward.
Please rest assured we’re monitoring your shipment and will continue to update you. If you need further support, feel free to contact us anytime at cs@railspirit.com
We appreciate you giving us the chance to assist.
Warm regards,
The RailSpirit Team
Problems with order
Problems with order. It is normal for people to get toddler sizes when shopping for men.
Your not my fault attitude does not get return customers
24 de novembro de 2025
Resposta da Railspirit
Dear Amber Stoney,
We’re very sorry to hear about your recent experience, and we truly appreciate you taking the time to share your feedback.
This isn’t the experience we want for our customers. Our support team will reach out to you directly to look into your order and help resolve the issue as quickly as possible.
Thank you again for bringing this to our attention — we’re here to help and will do our best to make things right.
Warm regards,
The RailSpirit Team
The graphics were great and the error…
The graphics were great and the error was corrected. Good customer service
21 de outubro de 2025
Resposta da Railspirit
Dear Michael G. DiGuilio,
Thank you so much for your kind words! We’re glad we could quickly resolve the issue and that you’re happy with the graphics. We really appreciate your support and look forward to serving you again in the future!
Warm regards,
The RailSpirit Team
I received the wrong hooded…
I received the wrong hooded sweatshirts. All were suppose to be C&NW . Received a 6x, 4x and Large. Unfortunately, all were suppose to be C& NW. Please tell me how to send wrong items back and get correct items.
28 de outubro de 2025
Resposta da Railspirit
Dear Georgia Kreuser,
Thank you for your feedback, and we're very sorry for the confusion with your order.
I’m checking the details on our side, and our support team will reach out to you shortly to verify your order information and assist you further.
If you need quick assistance, you can also contact us at cs@railspirit.com.
We appreciate your patience while we work to resolve this for you.
Warm regards,
Customer Service Team
Product as advertised but delivery was…
Product as advertised but delivery was slow.
8 de novembro de 2025
Resposta da Railspirit
Dear Joanne Miller,
Thank you so much for your 5-star review! We're happy to hear that you liked the product. We truly appreciate your patience with the delivery and will keep working on improving our shipping times.
If you ever need any assistance or have questions about future orders, please feel free to reach out to us at cs@railspirit.com..
Warm regards,
The RailSpirit Team
Resposta da Railspirit
Dear Sheila Rade,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the finished piece exceeded your expectations — that truly means a lot to us.
We greatly appreciate your support and hope to have the pleasure of serving you again soon.
If you ever need any assistance or have questions about future orders, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
The tee shirt fabric is not cotton
The tee shirt fabric is not cotton. It is some sort of a stretchy synthetic that the guys in my family don't care for. We were disappointed. Delivery, on the other hand, was fast.
18 de outubro de 2025
Resposta da Railspirit
Hi Ann Craven,
We’re sorry to hear that the fabric wasn’t quite what you expected, and we truly appreciate your honest feedback.
Our shirts are made from a premium polyester blend that’s soft, comfortable, slightly elastic, and designed to be durable and easy to care for. While many customers enjoy this performance-style material, we completely understand that preferences can vary.
We’re glad your order arrived quickly, and we genuinely appreciate your comments as they help us continue improving.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
We hope to have the opportunity to serve you again in the future with an experience that better suits your preferences.
Warm regards,
Customer Service Team
Exactly what I wanted!!!
18 de outubro de 2025
Resposta da Railspirit
Hi Linda Jensen,
Thank you so much for your wonderful review! We’re thrilled to hear that your order was exactly what you wanted.
We truly appreciate your support and hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com. We’re always happy to help.
Warm regards,
Customer Service Team
Ease of ordering
Ease of ordering, communication updates of shipping and delivery dates and quality of item. Very pleased
18 de outubro de 2025
Resposta da Railspirit
Hi Susan Dombek,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that you were pleased with the ordering process, communication, and quality of your item.
We truly appreciate your support and hope to have the pleasure of serving you again soon.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com. We’re always happy to help.
Warm regards,
Customer Service Team
It doesn’t lay flat
It doesn’t lay flat, poor quality for the money, smaller than I expected. However, cute design.
17 de outubro de 2025
Resposta da Railspirit
Dear Cynthia Repass,
We’re sorry to hear that the fit and quality didn’t fully meet your expectations, and we truly appreciate your honest feedback.
We understand that sizing and fabric feel can vary from person to person, and we’re sorry this one didn’t turn out as you hoped. Our team will reach out to you via email to better understand the issue and find the best possible solution.
If you prefer, you can also contact us directly at cs@railspirit.com — we’ll be happy to assist you.
We’re glad to know you liked the design, and your feedback will be shared with our production team as we continue improving.
Warm regards,
Customer Service Team
Resposta da Railspirit
Dear Edward Maxwell Jr.,
Thank you for sharing your feedback with us — we truly appreciate it.
We’re sorry to hear you had trouble with the tracking updates and that the pricing didn’t fully meet your expectations. We’ll review this with our logistics partner to help make tracking information clearer and more consistent moving forward.
Your feedback is valuable and helps us improve both our communication and customer experience.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com. We’ll be happy to help, and we hope to have the opportunity to serve you again in the future with an even better experience.
Warm regards,
Customer Service Team
The sign is amazing
The sign is amazing. It is such great quality. Thank you so much!
18 de outubro de 2025
Resposta da Railspirit
Dear Katie H.,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your sign and that the quality exceeded your expectations.
We truly appreciate your support and kind words — they mean a lot to us.
If you ever need any assistance or have questions about our products, please feel free to contact us at cs@railspirit.com. We’d love to serve you again in the future!
Warm regards,
Customer Service Team
Lack of order communication during…
Lack of order communication during process, less than fast shipping.
17 de outubro de 2025
Resposta da Railspirit
Dear Hobo San Lucas,
Thank you so much for your feedback — we truly appreciate it!
We’re sorry to hear there was some confusion regarding order updates. Our system automatically sends email notifications throughout the production and shipping process, but it’s possible that one of these messages may have been missed or filtered out.
If you ever need any assistance or would like an update on a future order, please don’t hesitate to contact us at cs@railspirit.com, we’ll be happy to help.
We truly appreciate your support and hope to have the opportunity to serve you again in the future with an even smoother experience.
Warm regards,
Customer Service Team
This is a quality shirt and the print…
This is a quality shirt and the print is great. It arrived quickly and I will order again from Railspirit.
10 de outubro de 2025
Resposta da Railspirit
Dear Marie Holder,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re happy with the shirt’s quality, print, and fast delivery.
Your kind words mean a lot to us, and we’re delighted that you plan to order again — we can’t wait to serve you next time!
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
Resposta da Railspirit
Brian Smith,
Thank you so much for your 5-star review! We’re thrilled to hear you found the perfect gift for your brother — that truly makes our day.
We appreciate your support and hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
Great product, but there needs to be a way to track your order.
There needs to be some way to track your order and shipment. For about two weeks, I was left wondering about my order and had no way to find out about it. Other than that, the product was high quality and I'm very pleased with it. I will order again!
4 de setembro de 2025
Resposta da Railspirit
Dear SylviaEA,
Thank you for your feedback — we’re glad to hear you’re pleased with the product!
We’re sorry for the inconvenience regarding order tracking. Our system automatically sends tracking updates by email once orders ship, but sometimes those messages can be missed or filtered out.
We’ll be reviewing our process to make tracking more accessible and consistent. If you ever need help checking your order status, please contact us at cs@railspirit.com, we’ll be happy to assist.
We truly appreciate your feedback and hope to have the opportunity to serve you again in the future with a better experience.
Warm regards,
Customer Service Team
Resposta da Railspirit
Dear Penny Evans,
Thank you for your feedback — we’re glad to hear you’re pleased with the product!
Your support means a lot to us, and we look forward to serving you again in the future.
If you ever need any help or have questions, feel free to reach out at cs@railspirit.com
Warm regards,
Customer Service Team
Resposta da Railspirit
Dear Margo,
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with both the quality and the fast delivery.
We truly appreciate your support and look forward to serving you again soon.
If you ever need any assistance, please don’t hesitate to contact us at cs@railspirit.com.
Warm regards,
Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.