What I liked: (1) The colors of both the shirt and the train image were vibrant and looked just like the image on Railspirit's website. (2) The sizing runs just a little small, but I ordered one... Ver mais
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Leia as opiniões dos outros
THE WORK APPEALED WHEN I FIRST SAW IT ON FACEBOOK AND THEN ON THEIR WEBSITE. FOCUSED ON THE MILITARY CANINE CANVAS OPTIONS AND HAVE PURCHASED TWO OF TWO DIFFERENT SIZES. THE ITEMS THAT ARRIVED WERE... Ver mais
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Bought military Christian art . Not found anywhere else. Rare. Great products. Bought for myself and the wrapped canvas for my VA Chaplain for his office. Great customer service. Will purchase fr... Ver mais
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Hoodie arrived in reasonable time, looks great. Only problem I had was with the website order page, it seems like it does not hold onto choices that are selected, and reverts to "defa... Ver mais
A empresa respondeu
3,8
Bom
77 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The one product I bought was the best in class
The one product I bought was exceptional in looks and quality. It clearly is steps above the similar products.
4 de outubro de 2025
Resposta da Railspirit
Dear John Ladd,
Thank you so much for your amazing feedback! We’re thrilled to hear that you found the product exceptional in both appearance and quality.
Your kind words mean a lot to us, and we’re grateful for your support.
If you ever need any help or have questions, feel free to reach out at cs@railspirit.com
We look forward to serving you again in the future.
Warm regards,
Customer Service Team
I have yet to receive my order
I have yet to receive my order. It has been 2 months or more. I have been unable to speak to anyone at this place. Numerous attempts to reach them by phone and email were unsuccessful. Only when I disputed the charge on my credit card did I get any contact from them. Yet, still no merchandise.
3 de outubro de 2025
Resposta da Railspirit
Hi Thomas,
We’re truly sorry for the frustration you’ve experienced and completely understand how concerning it must have been to wait that long without updates.
After checking our records, we’re happy to confirm that your replacement order has now been successfully delivered. We sincerely apologize again for the earlier delay — it was an uncommon issue, likely caused by external shipping factors beyond our control.
We truly appreciate your patience and understanding throughout this process. If you have any questions or notice anything wrong with your replacement, please don’t hesitate to reach out to us at cs@railspirit.com — we’ll make sure you’re taken care of.
We genuinely hope to provide you with a smoother and better experience in the future.
Warm regards,
The Railspirit Team
Cheap flimsy material
Cheap flimsy material, poorly sewn shirt, buttons too small for button holes. Can literally see through this shirt. Junk.
3 de outubro de 2025
Resposta da Railspirit
Dear Cynthia Rost,
We’re truly sorry to hear that the shirt didn’t meet your expectations, and we appreciate you taking the time to share your feedback.
Our products are made from premium lightweight materials designed for comfort and breathability, but we completely understand that fabric preferences can vary from person to person.
We’d like to take a closer look into your order to better understand what happened and make things right. Please contact us at cs@railspirit.com, and our customer service team will be happy to assist you.
We sincerely apologize for the disappointment and hope to have the chance to provide you with a better experience in the future.
Warm regards,
Customer Service Team
The rug I purchased is as described
The rug I purchased is as described. It did take a long time to arrive so I assume it had to be shipped from overseas. If you need something quickly, just be aware.
3 de outubro de 2025
Resposta da Railspirit
Dear Ellen,
Thank you so much for your feedback — we truly appreciate it!
We’re delighted to hear that you’re happy with your rug and that it matched the description perfectly.
We truly appreciate your patience with the delivery — our products are crafted and shipped from our overseas facilities to ensure quality and detail in every order.
Your feedback is greatly appreciated, and we hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com
Warm regards,
Customer Service Team
Taking a long time to get to me.
4 de outubro de 2025
Resposta da Railspirit
Dear Edward,
We’re sorry to hear that your order took longer to arrive than you expected, and we truly appreciate your feedback.
All products at Rail Spirit are individually crafted just for you. Our standard timeline includes 3–5 business days for production and 8–12 business days for delivery with economy shipping. After checking your order, we can confirm it was delivered within this timeframe.
We completely understand that waiting can be frustrating, and we truly appreciate your patience.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com — we’ll be happy to help. We hope to have the opportunity to serve you again in the future with an even smoother experience.
Warm regards,
Customer Service Team
Resposta da Railspirit
Dear Ruth Bolen,
Thank you so much for your feedback and 4-star review — we truly appreciate it!
We’re glad to hear that you found exactly what your husband wanted, though we’re sorry the delivery took longer than you hoped. All products at Rail Spirit are individually crafted just for you.
Our standard timeline includes 3–5 business days for production and 8–12 business days for delivery with economy shipping, and after checking your order, we can confirm it was delivered within this timeframe.
We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you again in the future with an even smoother experience.
If you ever need any assistance, please feel free to reach us at cs@railspirit.com.
Warm regards,
Customer Service Team
My pay was taking and I have no…
My pay was taking and I have no product. I've inquired about it to no avail. Its missing.
4 de outubro de 2025
Resposta da Railspirit
Dear Mark Ayers,
We’re truly sorry for the inconvenience you’ve experienced and completely understand how frustrating it must have been not to receive your order as expected.
After reviewing your case, our support team has already been in touch and processed a replacement order for you. The delay was caused by a shipping issue beyond our control, but we’ll continue to keep you updated on your replacement’s delivery progress until it safely reaches you.
We sincerely apologize again for the trouble and truly appreciate your patience and understanding.
If you have any further questions, please feel free to contact us at cs@railspirit.com— we’ll be happy to assist you.
Warm regards,
Customer Service Team
pleased with product
pleased with product
very excellent and well made people have stopped me to inquire about the wear
4 de outubro de 2025
Resposta da Railspirit
Dear W Robert Schultz III,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re pleased with the product and that others have noticed and complimented it — that’s always the best feeling.
We truly appreciate your support and kind words. If you ever need any assistance or have questions about our products, please feel free to contact us at cs@railspirit.com.
We look forward to serving you again in the future!
Warm regards,
Customer Service Team
The product looks great but should have…
The product looks great but should have been shipped in a tube to avoid creasing.
4 de outubro de 2025
Resposta da Railspirit
Dear Matt Storrs,
Thank you for your feedback — we’re glad to hear you liked the product!
We completely understand your comment about shipping and appreciate you bringing it to our attention. Your suggestion to use tube packaging is valuable and will be shared with our operations team as we work to improve our packaging methods.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
Warm regards,
Customer Service Team
Resposta da Railspirit
Dear Mr. Rogers,
Thank you so much for your feedback and — we truly appreciate it!
We’re so glad to hear that you love your T-shirt — that truly means a lot to us.
We appreciate your support and hope to have the pleasure of serving you again in the future.
If you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
Warm regards,
Customer Service Team
This is a wonderful company to deal with.
This is a wonderful company to deal with. Customer service are really dedicated to their customers.
The only negative aspect would be about the mat, because it's not a carpet nor a rug, it's a mat as I expected to see a thick rug (carpet).
BUT, it's a well done mat.
3 de outubro de 2025
Resposta da Railspirit
Dear Lloyd,
Thank you so much for your thoughtful review and for your kind words about our company and customer service — it truly means a lot to us.
We appreciate your feedback about the mat as well. Our mats are designed to be lightweight and practical for everyday use, but we completely understand your expectation of a thicker rug.
Your comments will be shared with our team as we continue to improve our product descriptions.
We’re so glad to hear you were happy with the craftsmanship, and we hope to have the opportunity to serve you again in the future.
If you ever need any assistance, please feel free to contact us at cs@railspirit.com.
Warm regards,
Customer Service Team
RR rug
My grandson really likes his rug
I wished the company would have sent messages about the progress of the rug. I had to keep asking for that information
22 de agosto de 2025
Resposta da Railspirit
Dear Greg Whalen,
Thank you so much for your wonderful review! We’re so happy to hear that your grandson loves his rug — that truly makes our day.
We appreciate your feedback about the order updates. Our system automatically sends email notifications throughout the process, but it’s possible that some may have been missed or filtered out.
We’ll review this to make sure communication is even smoother moving forward.
Thank you again for your support, and if you ever need any assistance, please feel free to reach out to us at cs@railspirit.com.
We’d love to serve you again in the future!
Warm regards,
Customer Service Team
Your service was awesome
1 de agosto de 2025
Resposta da Railspirit
Dear John,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had such a great experience with our service.
Your satisfaction is our top priority, and we truly appreciate your support.
If there’s ever anything we can help with, please reach out anytime at cs@railspirit.com.
We look forward to serving you again in the future.
Warm regards,
Customer Service Team
Great communication on order
I placed my order for the B+O round rug for my train room and it was promptly processed.
13 de agosto de 2025
Resposta da Railspirit
Dear Tom Pica,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that you appreciated the clear communication and prompt processing of your order.
Your feedback motivates us to keep delivering great service to all our customers.
If you ever need any assistance or have more projects in mind, please feel free to reach out at cs@railspirit.com, we’d love to help.
Warm regards,
Customer Service Team
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