I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... Ver mais
A empresa respondeu
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... Ver mais
A empresa respondeu
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Informações de contacto
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, Reino Unido
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4,6
Excelente
248 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The store has extremely limited range…
The store has extremely limited range of items but was kindly given a gift voucher so have had to spend on items to use the voucher or would lose it. Still haven’t received the items, but more down to the Post Office than RMS. The postage costs added a further third onto the bill which made it even more disappointing.
Most likely won’t shop with the store in the future due to the very limited products and postage costs.
29 de agosto de 2024
Opinião espontânea
Resposta da Railway Model Store
We understand that your purchase did not meet your expectations due to our limited product range and the additional postage costs.
We recognize that the high postage costs added to the overall cost of your order, making it less satisfying. We apologize for any inconvenience this may have caused. Please know that we are constantly working to expand our product offerings and improve our shipping processes. We are aware that postage rates have increased since last year, and we are doing our best to keep these costs as low as possible for our customers.
We hope that your order will be delivered today. As a follow-up, we will be sending you an email with the tracking details to your email address.
Thank you for your understanding.
Everything from ordering to delivery…
Everything from ordering to delivery was brilliant experience.
17 de agosto de 2024
Opinião espontânea
Resposta da Railway Model Store
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Quick delivery
I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication estimated delivery , would use again
30 de julho de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you for your review. We will share this with the store team to let them know how we are doing.
Model steam engine
Thank you so much fab engine my husband loved his present. Great service
30 de julho de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Delivered speedily at a fair price
12 de julho de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Sadly ordered 4 vehicles OO gauge at…
Sadly ordered 4 vehicles OO gauge at the beginning of February. As all advertised were for pre order. Still not here mid May !! All other stores have vehicles or can get them within days.
This order now cancelled.
As it was a gift voucher I have had to order the only vehicle available on their site for alot more money and have lost the remainder
Will never use again as their stock ( other than actual trains) is very, very limited
16 de maio de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you for your feedback. We sincerely apologize for the delay in receiving your pre-ordered Oxford model vehicles. We understand your frustration, especially since you placed the order in early February and it's still mid-May.
It's important to clarify that these were pre-ordered models, and unfortunately, Oxford hasn't released the new items yet. We don't have an exact estimated arrival date (ETA). Unforeseen circumstances can sometimes push back release dates, which can be frustrating, and we sincerely apologize for any inconvenience this has caused.
We acknowledge the challenges this caused, particularly with using your gift voucher and purchasing a different vehicle at a higher price. We value your business and hope to regain your trust by providing a better experience in the future.
Excellent place for purchase Rail…
Excellent place for purchase Rail models. I purchased a train set from India from them. Excellent Customer care services. Excellent quality of the rail models they sell
28 de abril de 2024
Opinião espontânea
Resposta da Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Very happy
I purchased the Kato BR industrial train set which came promptly and very well packed.
8 de abril de 2024
Opinião espontânea
Resposta da Railway Model Store
We appreciate you taking the time to leave a 5-star review. It means a lot to us!
Great company
Great company, their web site was easy to navigate and made ordering easy. The items were delivered within 48 hours. Very pleased with the purchases, especially the prices.
25 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Keen prices items in stock as…
Keen prices items in stick as advertised quick despatch . Thats all you need . Ive used them before l will again
29 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
shame you are winding down.
Talking to knowledgeable people. Great prices.
Fantastic loyalty scheme
Loved working alongside you while I build my diaorama
24 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
I have not yet received my parcel!
26 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you for your order and for taking the time to leave a review on our website. We appreciate your feedback, and we're truly sorry to hear that you haven't received your parcel yet. We understand how frustrating that must be, and we want to assure you that we're taking this matter very seriously.
You can contact me directly at joshua@hobbystoregroup.com so we can check the status of your order. We're doing everything we can to expedite your delivery and ensure you receive your parcel as soon as possible. We'll personally keep you updated on the progress and appreciate your patience in the meantime.
Got my order and it was well packaged
it came quick and they were very helpful when I phoned up about it and they were helpful on a model that I pre ordered aswell
20 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
All was really good thank you
All was really good thank you
Prompt service and well packed
2 de janeiro de 2024
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
Fabulous product arrived very promptly.
26 de dezembro de 2023
Opinião espontânea
Resposta da Railway Model Store
Thank you for the 5 star rating.
I inadvertently made an error whilst…
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I received a reply stating that if I gave the right information they would amend the order. I think this shows what a good company they are in reacting so quickly and getting the order sorted. It arrived today. Thank-you.
13 de dezembro de 2023
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
I am in Australia so I ordered an item…
I am in Australia so I ordered an item I could not get here - and it was cheaper than if it was available here.
Service was quick, back and forth emails regarding postage was quick and I suspected a high level of courtesy and helpfulness.
Worth watching for further purchases
1 de novembro de 2023
Opinião espontânea
Resposta da Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Model in HO
I model in HO, so there is not always a large choice, there were a few interesting items. The selection process was straight forward and the goods were dispatched quickly. I have further items on back order.
4 de dezembro de 2023
Opinião espontânea
Resposta da Railway Model Store
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Great Company to order from
The whole process was very straightforward, from looking through the website and finding what I wanted to ordering. The prices were very keen, the item I wanted was available and the delivery was excellent. A great experience.
27 de novembro de 2023
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5-star review.
FIVE STAR!*****
Excellent service from RMS.
Why can't everyone have prices like theirs?
Brilliant, well done! 10/10.
27 de novembro de 2023
Opinião espontânea
Resposta da Railway Model Store
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.