rainkiss.online Opiniões 

220
TrustScore: 3 em 5

3,1

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Classificada 1 em 5 estrelas

Ik heb een regenjas besteld, en betaald. Ik krijg twee weken later, nadat ik zelf vraag waarom ik nog niks heb ontvangen, een orderbevestiging en weer 2 weken later blijkt dat er helemaal niks opgestu... Ver mais

Classificada 5 em 5 estrelas

The rain poncho has already been tested in real rainy weather, and I am very happy with the result. It is practical, comfortable, and reliable — even my teenage daughter borrows it from me when taking... Ver mais

Classificada 2 em 5 estrelas

Bij ontvangst bleek de poncho volledig aan elkaar verkleefd, waardoor deze erg moeilijk uit te pakken was. Met de nodige voorzichtigheid heb ik hem uiteindelijk los kunnen maken. Helaas heb ik, o... Ver mais

Classificada 5 em 5 estrelas

The very best and most style-forward raingear out there! They can handle any deluge - think Florida-in-tropical-storm situation - and look fabulous at the same time. I’m stopped and asked about mine w... Ver mais

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3,1

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TrustScore: 3 em 5

220 opiniões

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Respondeu a 4% das suas opiniões negativas

Geralmente responde em 14 horas

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3,1

Todas as opiniões

(220)

34 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Je ne peux malheureusement pas juger la…

MAJ au 03/02/2023
Second qui reste bloquer au dépôt et service client qui ne répond plus !
A ÉVITER

Je ne peux malheureusement pas juger la qualité du poncho car après une commande effectuer il y a deux semaines, je n’ai toujours rien reçu.
Service client qui répond épisodiquement.
Par contre mon paiement a été encaissé dans retard !
A éviter

26 de janeiro de 2023
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Dear Tristan,

Very surprised to receive this review and sorry to hear your frustration.

As mentioned in my email, there was an issue with Mondial Relay delivering to your address. This is something that is not in our hands but we decided to ship you a new order to ensure you will receive your poncho. Again sorry that the delivery was not what was expected, these things can happen with shipments but we have tried our best to remedy this by sending a new one to you right away.

I hope you wil receive your poncho soon and if you receive your second delivery please let us know :)

Enjoy your Rainkiss
Sorry, your order did not arrive. DHL can not seem to deliver to your address.

We have shipped two orders to you (one poncho for free) and they both did not arrive yet.

We are trying our best to resolve this for you by sending a second free order since the first one somehow did not arrive. Meanwhile you have left a very negative review while my colleague Nikki is in constant contact with you and doing everything she can to resolve this for you and make sure you get your Rainkiss order.

We ship thousands of packages to France with rarely an issue but it looks like this is a rare case where it does not succeed.

We will refund your order and not ship another. Sorry that you could not receive your order and our apologies you were not happy with the service. We have tried our best and have lost two ponchos and shipping in the process.

I hope you understand and wish you all the best.

Classificada 5 em 5 estrelas

Great poncho !

I bought one of theirs great ponchos as a gift for a birthday. No regret, it's perfect.
There was a shipment problem that made me buy another one so I could have it on time. But the customer service was very nice and did the refund quickly with no discussion (thanks to Nikki ;-).

30 de outubro de 2022
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Hi François,

I am s sorry, I really want to help you but I did not see any email of you coming in?!!

If you can respond to my request to "find reviewer" or drop your email address here I will be able to see your order and fix this for you.

Kind regards, Nikki

We are so sorry to see this. We would love to solve this for you. Could you please directly reach out to nikki@rainkiss.com and we make sure you get your poncho or refund.

Kind regards, Nikki

Classificada 5 em 5 estrelas

Great customer service

Great customer service, I have had my Rainkiss for over a year now. I'm a support worker so I'm out in all weather and this is one of the best purchases I've been gifted. My poncho sprung a leak and I emailed customer service to find out if I could waterproof it,Nikki was absolutely fantastic,a couple of emails and she was sending me a new poncho out. No fuss,no hassles. Amazing as I wasn't looking for a replacement.

29 de dezembro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

It's HUGE even with my coat underneath

It's HUGE even with my coat underneath. I am 5'7" and 155 lbs this could fit someone twice my size. It is long and for full coverage needs is good, but it's too big to be practical. The extra material will wrap around my legs when wet.

13 de dezembro de 2022
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Thanks for your review.

Sorry you did not love it!
We do make ponchos and they are naturally oversized so they can fit over your back pack or coat or simply over your shirt and still keep you dry.
Our owner is actually 5’3 and she designed Rainkiss to be oversized, it’s a matter of preference / taste but functionally it needs to be oversized to fit every body type and outfit.

Kind regards, team Rainkiss

Classificada 1 em 5 estrelas

Zeer goedkope kwaliteit

Zeer goedkope kwaliteit, wat een miskoop! Niks verzwaring in de zoom of een manier om de onderkant op z'n plaats te houden waardoor onmogelijk te gebruiken op de fiets want waait gewoon omhoog. Ik snap de positieve reviews niet..zijn die gekocht ?

5 de outubro de 2022
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Dear Nes,

Sorry to hear your experience with Rainkiss isn't what you expected. We can assure you our material is 100% recycled and not a cheap material to work it. Our ponchos are one-size-fits-most and depending on your height it may fit differently on a bike. Feel free to email us at support@rainkiss.com and we can give you some handy tips for riding on the bike. Lastly, we sell our beautiful ponchos across the world and receive many positive reviews, sometimes that's not the case but we appreciate all feedback so we can continue improving.

Look forward to hearing from you so we can help you out.

Best, Team Rainkiss

Classificada 2 em 5 estrelas

Cute, but impratical

This poncho was advertised to me multiple times, I was drawn to the practical aspect of it. Ladies on their bikes in the rain. Thats me! Due to my new job, about 30 minutes by bike away from my home, I decided; okay, 80,- is a lot of money, but if it keeps me dry and comfortable, sure. Of course I didnt expect to be 100% dry when it rains, but at least 60%, right? The poncho came quickly (I think it was during late summer that I ordered) and stayed in its package for a while. Until the last couple of weeks. Whenever it rained I thought 'great! This is what I bought my poncho for.' But each time I was dissapointed by the way I arrived at my job. No matter how I put the poncho on, it has a huge flaw! No matter how I put it on, it rides up and all the water it catches lands on my pants. Which results each time in wet jeans, socks and shoes when I arrive at work. In that way its exactly the same at a 5,- poncho, unfortunately. If you buy this project for cycling I would advise you to buy some rain pants elsewhere and a good raincoat. If you go to festivals this is very nice to wear. But its up to you if you want an 80,- poncho on a festival.

27 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I LOVE the RAINKISS poncho

I LOVE the RAINKISS poncho - arrived very quickly to Canada. I'm a plus size woman and it truly fits ALL sizes. I am able to wear it over my winter coat as well! The only problem I have is the hood is too big - haven't figured out how to make it smaller. 🙃

21 de maio de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Not waterproof

Looks beautiful...bought for a beach wedding in case of rain. However after the wedding when it was worn it is absolutely useless. I paid nearly 60 00 and expected something that would work. I have probably only worn it 10 times and water is coming in on the arms. Just got home wet cold and miserable. My cheap alternative from decathalon has lasted years and cost less than 10.00. don't know if it's a bad batch of fabric.

Following my complaint I received a second one and this is clearly made from a different fabric which appears more robust. It hasn;t rained at the right times in manchester for me to tell what the waterproofing is like.

2 de março de 2022
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Hi,

Sorry to hear that your Rainkiss did not keep you dry, unfortunately it sounds like your poncho did not come correct through the sealing process.

We are very sorry for the inconvenience and would love to send you a new poncho as soon as possible. Could you please reach out to nikki@rainkiss.online so I can locate your order and send it to you right away.


Kind regards, Nikki from Rainkiss

Classificada 1 em 5 estrelas

And after all

And after all: another annoying detail. I ordered two raincoats, one blue one that costs 55, 00 Euro with a discount and a green that costs 65, 00 Euro. I kept the blue one and sent the green one back and they charged me the green one. Plus ten euros to sent the coat back to Amsterdam. I really have to say: worst customer service ever. And even I like the style, I would never order another one.

6 de janeiro de 2022
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Dear NK,
Sorry about that however, you ordered our 'Bundle Up Offer', which offers 20% off the second poncho. You returned one poncho so unfortunately the bundle deal is no longer valid and you are refunded the value of the discounted poncho. This is standard and my apologies this wasn't clear for you. If we didn't operate this way, every customer could order two ponchos, simply return one and receive free shipping and a discount on a single poncho... We offer free shipping but not free returns, and also state this in our shipping policy. I am sorry this experience wasn't what you expected however we are simply following our standard procedure on how we accept and refund returns. Please contact us at nikki@rainkiss.online and we will be happy to find a solution for the return costs you paid.
Look forward to hearing from you and resolving this.

Kind regards, Nikki
Costumer Service Rainkiss

Classificada 3 em 5 estrelas

Short sleeves, not windproof

Got this as a present. Nice looking, cool design. However, the one size fits all is not true. I’m 1.83m/6 ft, normally wear a size L. The sleeves are too short so my sweater got wet anyway esp on bike rides. When it’s windy the hood keeps blowing off so more wetness. Nice looking, fashionable poncho if you’re not that tall for drizzly days in the city, definitively not suitable for bad weather or outdoor walks/bike rides.

14 de novembro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Love my poncho

I ordered my poncho a couple weeks ago and I take it every where. It fits perfectly en keeps me dry al the time. I love the part that you can fold in in a small square. Finally I can dance in the rain 🌧

18 de outubro de 2021
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Hi Maarten, thank you so much for the great feedback, we just made a happy dance under the rain. Have a great and rainy week, stay dry! :)

Classificada 2 em 5 estrelas

One size fits all is not a true…

One size fits all is not a true description.
I’m a size 14 and the poncho looked ridiculous on me. It was far too big and far too long.
The rain kiss was lovely and Colour was really nice.

15 de outubro de 2021
Opinião espontânea
logótipo da rainkiss.online

Resposta da rainkiss.online

Hi Sinead, so sorry you did not love the Rainkiss. The refund has been made, as stated in return instructions we ask to confirm when shipped back to us to process with refund as soon as posible, we did not receive this from your side. No problem of course, refund has been processed.

Kind regards, Team Rainkiss

Classificada 4 em 5 estrelas

Love it

I bought the black polka design and have used it several times walking my dogs in the Swedish autumn weather. It keeps me all dry from a 45 min walk in pouring rain. The hood stays in place also in windy weather. I googled and ordered it through a more local webshop - same price but free shipping.

10 de outubro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Ich habe am 26.08.21 138 € für einen…

Ich habe am 26.08.21 138 € für einen Poncho und einen Gutschein bezahlt - irgendwann, 2 Mails auf der Firmenwebside und mehrere Wochen später, kam der Poncho dann auch an - nicht aber der Gutschein. Bis heute nicht.
Das ist ganz und gar nicht in Ordnung!
Und weil ich auf meine Mails keine Antwort bekommen habe, nun also so...
Der Poncho ist ganz nett.

7 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Ich habe mir einen Poncho Ikat von…

Ich habe mir einen Poncho Ikat von Rainkiss bestellt. Der kam schneller an als ein Brief.
Der Print ist einfach geil. Der Stoff, das Material angenehm leicht, nicht zu warm. Ich habe ihn heute bei Regen auf dem Fahrrad ausgeführt. Ich bin begeistert. Ich muss sagen, wenn es aus dem selben Stoff auch noch eine Regenhose geben würde, ich wäre doppelt begeistert. Grins. Andere Nutzer schrieben, das die Kapuze zu groß wäre..ja das stimmt, da hat man das Design vor die praktische Seite gestellt.
Ich habe da einen super Vorschlag: Das selbe Klettverschluss-Bändchen, das eine Superfunktion am Handgelenk hat, an der Kapuzenrückseite verwenden.
So kann man die Kapuze variabel verkleinern und das schöne Design bleibt erhalten.
Fazit: Der schönste Regenponcho ever.

5 de outubro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Great!

My initial order was late, and the customer service didn’t reply on my emails. After two weeks I contacted them on Messenger and I was properly compensated for the delay and lack of response.

Happy customer in the end!

2 de setembro de 2021
Opinião espontânea

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