The Raisin associate I spoke with did a very good job. She was kind, patient, and persistent in researching my question. I don't like to call and be a bother but she was very helpful and tracked dow... Ver mais
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Leia as opiniões dos outros
Absolute pleasure speaking with Jack O’C today. It’s wonderful to actually get answers to questions and be treated with respect. Can’t recommend this company and its employees highly enough!!!
The complete hand holding through all steps is a God send. Finances, especially on the computer can be very intimidating. Every question is answered, with knowledge and patience. I would highly... Ver mais
A empresa respondeu
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informações de contacto
New York, Estados Unidos da América
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,7
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Withdrawal from a Raisin Account
First time user for a withdrawal and had some questions about the process. Directions were spot on and all questions I had were addressed. Great support!
21 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear our support team could assist you with your first withdrawal. We appreciate your kind words and are glad we could make the process smooth!
Tylan was very helpful and friendly.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear that Tylan was helpful and friendly. We appreciate your kind words!
First experience was great!
Easy to connect to a live person and easy to get answers to my questions.
21 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're happy to hear that connecting with us and getting your questions answered was easy for you. We appreciate your positive feedback!
Awesome team
I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to safeguard my account and to make the process as easy and painless as possible. The team excelled in every way possible to achieve those goals. My sincere thanks to all members of the customer support team. They were attentive, always courteous, and guided me through every step of the process with understanding and compassion.
Thank you, Team. You are awesome
21 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are truly grateful for your kind words and appreciate you taking the time to share your experience. We understand that dealing with identity theft can be incredibly stressful, and we are relieved to hear that our team was able to provide you with the support and assistance you needed during such a challenging time. Ensuring the security of your account and making the process as smooth as possible are always our top priorities. Your feedback is invaluable, and we are proud to know that our customer support team's dedication to attentiveness, courtesy, and compassionate guidance made a positive impact. Thank you for recognizing their efforts; we are committed to maintaining these high standards for all our customers.
Very Professional company
Very Professional company. The staff was always friendly and answered all my questioned accurately. I was happy with the service I received and Kim was very solid on the customer service side. Thanks and I would recommend.
21 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear that our team and Kim were professional and friendly, and that all your questions were answered accurately. We truly appreciate your kind words about the service you received and our team member's excellent customer service. We are grateful for your recommendation.
Ms Ramirez was very,very patient and…
Ms Ramirez was very,very patient and understanding with me and worked with me to help me reset my password and made sure I was able to login!
I tried to do it on my own and couldn’t!
Wendy Ramerez has shown great customer service that is difficult to find these days..thank you Wendy!
20 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so glad to hear that Wendy provided you with such patient and understanding assistance in resetting your password and ensuring you could log in successfully. We truly appreciate you recognizing their excellent customer service; it means a lot to us. Thank you for sharing your positive feedback!
Fast
Fast. Customer service I called the 800 number and someone answered right away. No holding forever!
20 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so glad to hear you had a positive experience with our customer service team and appreciated the quick response! Thank you for your kind words.
Dylanni was courteous
Dylanni was courteous, patient and very helpful in helping me navigate the App to answer my question. It was a pleasure having her assisting me. Wel done.
20 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear about your positive experience! It's wonderful to know that Dylanni was courteous, patient, and very helpful in assisting you. Thank you for your kind words.
Had trouble logging in…
The first time I called they were able to figure out why I wasn’t able to log into my account. Within an hour they told me what to do and I was able to log back into my account!
20 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're happy to hear we could quickly resolve your login issue! We appreciate you sharing your positive experience with our support team. We are always here to help.
"Josh" made it easy and understandable
"Josh" walked me, step by step, through the process of transferring funds. His information was concise, detailed, and offered with both compassion for my situation and a high degree of professionalism. I think he's a fine example of customer service and a true ambassador of the Raisin brand.
20 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so pleased to hear about your positive experience with our Josh! It's wonderful to know that you received clear, detailed information and felt supported throughout the process. We truly appreciate you sharing your feedback.
Scammed out of 760.00
I took advantage of the fresh start offer.It gave them 100k. They deposited 10.00 into high yield savings what's the rate of 4.10% and took the rest of my money and put it in a cash account I didn't sign up for. Scamming out of $760.00 in interest.
2 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We appreciate you sharing your experience with the FRESHSTART offer. We understand your frustration regarding the account setup and the interest concerns. Upon further review, we can confirm that a member of our leadership team has addressed and resolved your concerns.
Consistently Excellent Customer Service
I spoke with Dylanni about a question I had on my account. She literally had the answer as I finished the question. In a world of endless menus designed to frustrate you so you go away or an AI Agent that can't handle even simple question Raisin rules. Calls are answered by live agents in much less than a minute. In three years of working with Raisin I have neve had one bad experience - all have been very easy to understand, knowledgable, pleasant and in Dylanni's case a sense of humor.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so pleased to hear about your excellent experience with Dylanni. It is wonderful to know that we could provide such prompt and helpful service, and we truly appreciate your kind words about our commitment to live agent support. We value your long-standing relationship with us and are grateful for your positive feedback.
Worst platform ever
Worst platform ever! I don’t recommend
Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessary extremely complicated and time consuming. They are not helpful or easy to deal with like other platforms or banks in US.
14 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We appreciate you sharing your experience and feedback regarding our platform and customer service. We understand your frustration with the process of updating banking information and how it became overly complicated and time-consuming. We are actively reviewing our procedures to make these essential updates simpler and more efficient for everyone. Your comments are invaluable as we work to improve our services and ensure a smoother experience.
The representative was knowledgeable…
The representative was knowledgeable and friendly.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're delighted to hear our team provided you with such a positive and helpful experience. Thank you for sharing your kind feedback!
Dylanni provided me with excellent customer service
Dylanni provided me with excellent customer service. She responded quickly and followed-up as promised. Thanks for being great to work with and being a great platform.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear about your excellent experience with Dylanni! It's wonderful to know that our team was responsive and followed through as promised. Thank you for your kind words.
Prompt and detailed response to my emailed question
After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one that also suggested. I checked my contact number to make sure I had the right one! Very happy with the service!
15 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We're so happy to hear that Rayvnn was able to assist you efficiently, especially after the initial contact difficulties. We appreciate you sharing your positive experience with us!
Great help
The ease of completing the task and the kindness and patience afforded me made my experience enjoyable. Thank you for your support!
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear that you had an enjoyable experience and that our team was able to provide kind and patient support. Thank you for your wonderful feedback!
Raisin customer service is stellar
I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified within minutes- they don’t hurry you off incase you have a follow-up.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so happy to hear about your positive interactions with our team! It's wonderful to know that our employees have been able to provide you with such clear, efficient, and helpful assistance. We truly appreciate your kind words and your continued trust in us.
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful and handle my issue really fast. Would be more than happy to work with him again.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
We are so glad to hear that our team was polite and helpful, and quickly resolved your issue. We appreciate you sharing your positive experience with us!
All my questions were answered
All my questions were answered. Person was very kind and helpful. I am new to Raisin, and am very impressed that a call could put my questions to rest.
16 de julho de 2026
Opinião espontânea
Resposta da Raisin U.S.
Welcome to Raisin! We're delighted to hear that your questions were fully answered and that you had such a positive experience. It's wonderful to know we could help put your mind at ease.
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