I went into the shop at Coulby Newham to do some business and was greeted by Bryan who asked if he could help. I told him what I wanted to do and he immediately set about the tasks with a great attitu... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Carole and Justina in the Partick Glasgow Branch were so very efficient whilst being caring,friendly and so so helpful, I was nervous about using the Currency Card but with their assistance when I l... Ver mais
Christine at The Nook Branch South Shields was very pleasant and super efficient. She gave me lots of great advice especially about the Travel card which Ramsdens are now doing with Mastercard.... Ver mais
A empresa respondeu
Visited the Preston store to sell some gold and was served by the branch manager Chelsea. She was friendly and welcoming the moment we walked in. The gold was sentimental to me and my wife as belonged... Ver mais
A empresa respondeu
4,9
Excelente
16 mil opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Christine Bush
I hada great experience with Ramsdens thanks to Christine Bush. She was incredibly helpful and friendly, and made everything feel easy and straight forward. Her professionalism and willingness to go the extra mile really stood out. I would definately recommend Ramsdens based on the excellent service i recieved from Christine.
27 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Gabriel,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that Christine made your experience with Ramsdens so positive and enjoyable. Your recommendation means the world to us, and we look forward to serving you again in the future!
Kind Regards,
Ramsdens
Excellent service from Dumbarton…
Excellent service from Dumbarton Branch. Staff friendly and efficient. Good exchange rate and an all round simple transaction.
24 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Alan,
Thank you for your excellent review.
We’re overjoyed to hear that you had an excellent experience at our Dumbarton Branch and that our friendly staff made your transaction simple and efficient. Your feedback is greatly appreciated, and we look forward to serving you again soon!
Kind Regards,
Ramsdens
The staff were very helpful and gave…
The staff were very helpful and gave good advice about changing currency for another holiday.
13 de abril de 2026
Resposta da RAMSDENSCURRENCY.co.uk
Hi Lisa,
Thankyou for your excellent review, we really value your support and feedback!
We will look forward to serving you again in the future!
Kind Regards,
Ramsdens
Buy back rip off
Your buyback policy only applies to 30% of your purchase.
This is not made very clear, hidden away in tiny writing you can't read.
So you feel like you've been ripped off, and charged £4.99 for the privilege
13 de abril de 2026
Resposta da RAMSDENSCURRENCY.co.uk
Hi Douglas,
Thank you for taking the time to share your feedback with us. We're sorry to hear that our buyback policy wasn't clearly communicated and that it caused you frustration. Your comments are important to us, and we will work on making this information more prominent to prevent any misunderstanding in the future.
Kind Regards,
Ramsdens
Lady very surly
Lady very surly
There is a right and a wrong way to speak to customers
What happened to good customer service
27 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Angela,
Thank you for taking the time to share your feedback. We're disappointed to learn your experience wasn't as expected, and that it was not reflective of our values. We appreciate your insights and will work diligently to improve our approach to ensure all our customers feel valued and respected.
Kind Regards,
Ramsdens
Kind Regards,
Ramsdens
Great service and staff.
Again, very smooth, easy transaction from Ramsdens. Excellent exchange rates aswell.
My go to place for currency exchange.
Keep up the good work.
25 de abril de 2026
Resposta da RAMSDENSCURRENCY.co.uk
Hi Col,
Thank you so much for your kind words! We're thrilled to hear that you've had smooth and easy experiences with us, and we appreciate your loyalty. We look forward to serving you again and continuing to provide excellent service!
Kind Regards,
Ramsdens
Very easy website & collection in store…
Very easy website & collection in store was a good experience. Polite knowledgeable staff
25 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Jim,
Thank you so much for your wonderful review! We're thrilled to hear that you found our website user-friendly and that our staff made your in-store collection a pleasant experience. Your kind words motivate us to continue providing excellent service!
Kind Regards,
Ramsdens
Good customer service
Always find the experience at Ramsdens very pleasant, Staff friendly and good exchange rates
23 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Ann,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you consistently have a pleasant experience with our friendly staff and appreciate our exchange rates. Your kind words truly motivate us to keep providing the best service possible!
Kind Regards,
Ramsdens
Excellent service from old swan shop I…
Excellent service from old swan shop I always use them
23 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Gillian,
Thankyou for your 5* feedback. We’re pleased to hear you’ve had excellent service from our Old Swan branch and that you continue to choose us.
We really appreciate your support and look forward to seeing you again.
Kind Regards,
Ramsdens
I ordered my travel money online
I ordered my travel money online. Kept upto date with time to collect etc.
When i did collect the Travel assistant was very pleasant and chatty.
25 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Mrs Dransfield,
This is great to hear! We’re pleased to learn you were kept well updated with your order and that your collection experience was smooth and friendly.
We really appreciate you taking the time to share your experience.
Kind Regards,
Ramsdens
Staff at the bridges Sunderland lovely…
Staff at the bridges Sunderland lovely and helpful, best place to go for currency .
25 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Kelly,
What lovely comments to receive, thankyou for your excellent review!
Kind Regards,
Ramsdens
First class service and no longer have…
First class service and no longer have to wait a day to pick up currency.it took 2 hour from order to collection
26 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Carl,
We’re delighted to hear you were pleased with the fast service and quick turnaround from order to collection.
We really appreciate you taking the time to share your experience.
Kind Regards,
Ramsdens
Good rate
Good rate. Easy to order on Friday. Delivered on Saturday. No mail to tell me that it had been dispatched but fortunately I was at home to receive.
24 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Andrew,
Thankyou for your excellent feedback.
We’re pleased to hear you were happy with the rate and found the ordering process quick and easy, with prompt delivery.
We appreciate your comments regarding dispatch updates, and your feedback will be shared with the team for review.
Kind Regards,
Ramsdens
From setting up the account to buying…
From setting up the account to buying and receiving the currency was so easy. Kept up to date with how everything was proceeding and delivered by 1pm the next day. First class service.
24 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Vicky,
Thankyou for the excellent review, we're delighted to hear we delivered on an easy and efficient service. We hope to hear from you again!
Kind Regards,
Ramsdens
Professional and efficient staff
Straight forward transaction by professional staff who took the time and effort to explain the Ramsdens multi currency card and help load it onto my phone and give me a detailed tour of how to use it. A special thank you to Reagan at the Aberdeen branch for her kindness and patience.
23 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Elaine,
This is lovely thankyou for your 5* feedback!
We’re delighted to hear that you had a straightforward experience and that our team took the time to clearly explain the multi-currency card and help you get set up.
It’s especially nice to hear your appreciation for Reagan’s kindness and patience. We’ll be sure to pass your comments on to her and the team.
Kind Regards,
Ramsdens
Best local exchange rate
Best local exchange rate. Ready next day and friendly staff as usual.
24 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Roisin,
Thankyou for your excellent feedback, we find your comments very encouraging!
Kind Regards,
Ramsdens
Another excellent experience at Ramsdens
I bought online to pick up at my local store. It was there waiting for me the next day and, as usual, the staff member was chatty and friendly.I got an excellent rate and the who process was easy.
If you aren't in need of currency urgently then use Ramsdens online to collect in store.
20 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Diane,
We’re pleased to hear your online order was ready quickly for collection and that you received friendly service in-store.
It’s great to know you were happy with the rate and found the process easy. We really appreciate you sharing your experience and recommendation.
Kind Regards,
Ramsdens
Ordered online ...very quick picked up…
Ordered online ...very quick picked up in store ... super friendly lady in the killingworth branch ... 5 stars 😀
17 de abril de 2026
Resposta da RAMSDENSCURRENCY.co.uk
Hi Dave,
This is great, thankyou for offering such encouraging feedback!
Kind Regards,
Ramsdens
Always treated with a smile and Clair…
Always treated with a smile and Clair and Louise always give me the best advice I won’t go anywhere else but ramsden Sunderland this is where my holiday begins Kind Regards Ann Gettins
21 de abril de 2026
Opinião espontânea
Resposta da RAMSDENSCURRENCY.co.uk
Hi Ann,
Thank you so much for your kind words, Ann.
We're delighted to hear that Clair and Louise made your experience so enjoyable, and we’ll be sure to pass on your lovely feedback.
We look forward to helping you again soon.
Kind Regards,
Ramsdens
Give more staff training
That's just not good enough I feel you should be doing something more than that for me as I have had to complain twice in a short number of months what is going on with your service are you really that stupid and the management of local store is useless and very much disgraceful and the new staff member was utter stupid and pathetic and it does not help when that new staff member chooses not to speak up mumbling their words standing at the counter without a smile on their face that is once again disgusting and a disgraceful way to look at your customers this is not only disgraceful and pathetic it makes me think you are incompetent of doing your Jobs I have a right to do my job and that is to go in your store when I like and make purchases I think you need to show me some more respect and consideration how dare you and in addition to that I am going to start investigating my local store if you don't sort this out your behaviour is absolutely useless and an acceptable attitude and a smile wouldn't go a near miss but no your all silly pathetic and disgraceful I can't have your staff being rude and not correctly being trained so now you might understand why you have been given one red star which is extremely short
24 de abril de 2026
Resposta da RAMSDENSCURRENCY.co.uk
Hi Stuart,
Thank you for your feedback. We’re disappointed to hear that your recent experience did not meet your expectations.
We take all comments about service and training seriously, and your concerns regarding the handling of your order and the level of support provided have been noted and will be shared with the branch management team for review and further training where appropriate.
Thanks for bringing this to our attention.
Kind Regards,
Ramsdens
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