Rapyalstores Opiniões 

488
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores

Classificada 5 em 5 estrelas

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

Classificada 5 em 5 estrelas

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de camas
  2. também em
  3. Fabricante de móveis
  4. Loja de mobília para quartos
  5. Loja de móveis infantis

Escrito pela empresa

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

488 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(488)

71 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Love the products

Love the products. Great value for money.

Would have liked the option to have goods delivered to room of choice and not left downstairs as I’m a lone 63 year old lady and struggled for an hour to get double mattress upstairs

17 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Liked the fact I was given a 2 hour…

Liked the fact I was given a 2 hour slot for delivery. I bought the bed for my son and was surprised at the quality. He called this morning to say that he had a brilliant sleep. I may well buy one for myself

18 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Kept me informed of exact delivery time. Courier was helpful and friendly and the bed is easy to put together and good quality.

18 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

So much better than expectations…

Ordered a cheap double divan with drawers and mattress not for spare room not expecting much as it was so cheap....and wow! It's so sturdy and comfy and was delivered super quick.
Highly recommend

18 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Brilliant bed well well worth the…

Brilliant bed well well worth the money.Only waited a couple of days delivery smashing so easy to put together looks brilliant thankyou

17 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

What a beautiful bed for my 5 year old…

What a beautiful bed for my 5 year old son. He absolutely loves it. Very cozy and mattress very comfy. Delivery was fast, smooth and friendly. Looking forward to purchase for my daughter as soon as she turns 5. And maybe purchase a double size for myself. I love it

15 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Excellent

Delivered in excellent condition

Arrived promptly

Very good quality

Will definitely use you in the near future

16 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

The delivery was made promptly and…

The delivery was made promptly and within the hours advised in a text message to me the evening before which was very helpful.
The driver was very polite and considerate and stacked the bed in a convenient place in my hallway.
The bed is very comfortable and I am so far delighted with my purchase.

10 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 1 em 5 estrelas

Read and make ur own mind up

Delivery driver just left stuff on the doorstep n me and my brother who are both not exactly able bodied had to struggle to get the pieces up the stairs, not to mention when it came to attaching the headboard both attachments wasn't the same. The item itself is alright quality n comfy and it's a good job really after all the hassle of sorting it out.

9 de setembro de 2025
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Resposta da Rapyalstores

Hi Ryan, Thank you for taking the time to leave your feedback. We’re really sorry to hear about the difficulty you and your brother had during delivery and when assembling the headboard — that’s certainly not the experience we want for our customers. Our standard delivery service covers to the doorstep, but we completely understand how frustrating that can be in your situation. We’ll make sure your comments are shared with our team as we continue to improve our service.

We’re glad to hear you’re happy with the quality and comfort of the item overall, and we really appreciate your patience and understanding.

Classificada 3 em 5 estrelas

Lovely bed… shame about the delivery service!

The bed itself was quite simple and straightforward to put together and it looks very comfortable. I am yet to actually sleep on it yet but I will soon and am happy so far. Unfortunately the delivery experience was a little frustrating as the driver arrived early and initially was not prepared to wait until the allotted 8am to 10am slot which was when I was planning to get to the house as I hadn’t moved in just yet, He rang and suggested leaving a king size bed outside the house!! Which I thought was bad service. Obviously I understand he has other jobs to go to and lots to get done but there’s a certain level of service to adhere to especially with a large and expensive product. I eventually arrived just before the delivery guy and he carried the bed up to the property on his own despite offering to help, but then refused to help me take it up to the bedroom. This was fair enough as I know some companies don’t do this but then he left very quickly and was half way down the drive to his van before saying bye which was quite rude and impolite in my opinion.

6 de setembro de 2025
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Resposta da Rapyalstores

Hi there, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Classificada 5 em 5 estrelas

Cannot fault the bed and mattress

Cannot fault the bed and mattress. It came on time and in good condition. The driver was friendly also. I would definitely buy from this company again.

6 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Bought a double 4ft6 reinforced bed for…

Bought a double 4ft6 reinforced bed for my nanna, I have to say the bed is lovely, really sturdy and was delivered in 2 days - brilliant service & great quality bed ⭐️⭐️⭐️⭐️⭐️

2 de setembro de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 1 em 5 estrelas

Bed arrived damaged

Bed arrived damaged. Partial refund due to the damage offered of less than 1% of the value of the bed and even when refund accepted a sum less than agreed was paid! Alternative of replacement was difficult to arrange. Will not use seller again.

23 de agosto de 2025
Opinião espontânea
logótipo da Rapyalstores

Resposta da Rapyalstores

Hi Adrian, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

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