Rapyalstores Opiniões 

489
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Wanted to give a shoutout to danyal really made my experience at rapyal special. Offers great customer service and a top lad in general. Recommend to everyone. Get down to Rapyalstores

Classificada 5 em 5 estrelas

Ordered a bed and it came within a few days. Instantly felt a difference from my old one. The most comfortable bed I've ever owned. Customer service was amazing and I highly recommend.

Classificada 5 em 5 estrelas

I placed an order recently and the process was 10/10 I was updated throughout the delivery experience with phone calls and emails and the actual bed is better than expected. I cannot recommend enough!... Ver mais

Classificada 1 em 5 estrelas

Ordered a 2.6ft single bed and mattress for my daughter as part of a makeover bedroom surprise for her birthday and receive a 3ft mattress with the bed. Safe to say I wasn't impressed, I have emailed... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de camas
  2. também em
  3. Fabricante de móveis
  4. Loja de mobília para quartos
  5. Loja de móveis infantis

Escrito pela empresa

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

489 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(489)

72 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Bed arrived damaged

Bed arrived damaged. Partial refund due to the damage offered of less than 1% of the value of the bed and even when refund accepted a sum less than agreed was paid! Alternative of replacement was difficult to arrange. Will not use seller again.

23 de agosto de 2025
Opinião espontânea
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Resposta da Rapyalstores

Hi Adrian, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Classificada 5 em 5 estrelas

Comfy bed

The delivery was exactly on time and the delivery man was very helpful and friendly and the bed is exactly as described and very comfortable

27 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

My bed arrived the next day it was easy…

My bed arrived the next day it was easy to put together and the quality was first rate.cannot rate these guys high enough if I could give them 6 stars I would have

5 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Great bed and delivery.

Ordered a bed for my son. Was kept up to date with shipping and delivery. Delivery driver was fantastic, I had a text and a email on the day with a 2 hour time slot and the driver called on the way and arrived exactly when he said. He helped me carry the bed into the house. Bed is very comfortable and well put together.

19 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

New bed

Was easy to order and so fast delivery. Delivery man was polite and helpful

19 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Superb company

Excellent product, good price.
Kept well informed about delivery with very accurate ETA. Polite delivery driver. No problems, start to finish

19 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Great duvan bed and mattress

As soon as my order was placed on Amazon I was given updates from rapyalstores straight away, I was also given a two hour delivery slot, the duvan bed and mattress was delivered perfectly, the quality is great for such an amazing price. Would recommend.

15 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 2 em 5 estrelas

Prompt delivery and when the bed was…

Prompt delivery and when the bed was constructed finally is great. However the instructions were terrible and completely unhelpful. Needed to contact the company who sent a TikTok link. Also the piston supports didn’t initially work.. needed to look on YouTube how to get them working. Better clear instructions along with troubleshooting FAQs would be really helpful

12 de agosto de 2025
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Resposta da Rapyalstores

Hi John, Thank you for your feedback and for your patience during assembly — we’re really pleased to hear you’re happy with the bed now that it’s all set up.

We’re sorry to hear the instructions weren’t clear and that you had difficulty with the piston supports. Your suggestion about including clearer guidance and troubleshooting tips is very helpful, and we’ll be passing this on to our product team to improve our manuals moving forward.

We truly appreciate you taking the time to share your experience — feedback like yours helps us make things better for all our customers.

Classificada 4 em 5 estrelas

I ordered a small double bed it arrived…

I ordered a small double bed it arrived the next day which is impressive.
It was packed well and for the price I am amazed at how nice it is it is a lovely black velvet and the mattress very comfortable, the only downside is it didn’t come with instructions, so when fitting the headboard we didn’t realise that the four black tubes go in fronting the headboard screws to stop the bed getting stuck on the headboard when lifting, we worked this out after we had the said the problem.

13 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

Very impressed

Very impressed! My order was fulfilled and delivered in a professional manner with ease. I received a 2 hour delivery time window the evening before so I could plan my day without having to spend lots of time waiting around. The delivery driver called me 20 minutes before arrival to let me know he was close. I'm very happy and will definitely use them again.

5 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 2 em 5 estrelas

Mattress was not the one advertised on website

The mattress delivered was not the one described on the website. Rapyal was adamant that we were being delivered the right one but we have had this mattress before and it simply was not. Wrong brand, different materials, different feel, not the same mattress at all. We feel deceived.
Delivery was two days later than it should have been but we were kept up to date with this via text messages and phone calls.

7 de agosto de 2025
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Resposta da Rapyalstores

We’re very sorry to hear about your experience and that the mattress you received was not as you expected. We understand how frustrating it is when a product does not match your previous experience. We take matters like this seriously and would like to investigate further to ensure the correct item is supplied.

Please contact our customer service team with your order details so we can review the matter and arrange the appropriate resolution. We appreciate your patience regarding the delivery delay and are glad our team kept you updated, but we want to make sure the product issue is fully addressed to your satisfaction.

Thank you for bringing this to our attention.

— The Rapyal Team

Classificada 5 em 5 estrelas

The delivery was quick from when i…

The delivery was quick from when i ordered, i had a email confirmation sent letting me know the day and time tgey would deliver. Although early in morning on the day i had a phone call to say they were not far away and will deliver, better than waiting i guess and they were careful with offloading and bringing to my property. They took photos for my invoice and for proof of delivery. I have to say the bed is a good bargain, the mattress is comfy and good quality this is especially good for people who may find it difficult in purchasing a bed and mattresses are separate. Its a risk buying a mattress online if you are not there to test it but this was a risk worth made as its really good, friends and family have complimented the bed and will look to purchase and i will purchase again for my daughter. Overall this bed is really good for the price especially being divan and with very good storage, i purchased a double and a kingsize bed is still a reasonable price as well, cant go wrong so keep the price reasonable as this can help reduce the expensive cost of purchasing a good bed for people, families or couples starting out.

5 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

Classificada 5 em 5 estrelas

My new single bed is beautiful

My new single bed is beautiful. The fabric of the base and headboard is of good quality and the mattress perfect; not too firm and not too soft so overall
I am extremely happy with my purchase

5 de agosto de 2025
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Resposta da Rapyalstores

Thank you for your lovely feedback!

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