Rattanpark Furniture Opiniões 

1289
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought the Sicily set. Great quality item. Sturdy, very well made, very thick cushions, I’d say the pictures don’t do it justice. It’s even better than the pics show imho. Customer service was top n... Ver mais

Classificada 5 em 5 estrelas

I had unfortunately had to return chairs because they were too big for my room. Daniel was so helpful,I cannot praise him enough. Nothing was a bother to him. My builder unfortunately had to have emer... Ver mais

Classificada 5 em 5 estrelas

Very happy with the service and products I received. When I hadn’t heard about my delivery after a few days I chased it up and got an immediate response and call from the couriers to arrange delivery... Ver mais

Classificada 5 em 5 estrelas

Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... Ver mais

Informações sobre a empresa

  1. Loja de móveis de jardim
  2. Loja de mobília ao ar livre

Escrito pela empresa

Rattanpark Garden Furniture


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(1289)

89 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

A great buy

Communication was great the transaction went through smoothly and overall I’m extremely pleased with the rattan repair pack I bought.

20 de julho de 2026
Classificada 5 em 5 estrelas

Ordered my corner sofa set on Saturday…

Ordered my corner sofa set on Saturday received it on Wednesday delighted with the very fast delivery.
Absolutely delighted when we unpacked it. It is beautiful so comfortable and looks fantastic. Only had to put two screws in for the table.
Thank you so much we love it.
Would recommend you to everyone2

29 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Quality and Customer Service

We have been really happy with our garden furniture set ordered from rattanpark furniture a few years ago and as the covers were starting to wear, ordered some new ones. I unfortunately ordered the wrong ones but superb customer services help me sort out my error and the new ones arrived today. I am so impressed with the quality of the covers and with the personal touch of the company. Communication has been excellent and being able to speak easily to a real person is priceless. Thank you so much Rattan Park, to anyone considering making a purchase, I highly recommend.

31 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Unfortunately my rain cover was faulty

Unfortunately my rain cover was faulty.
I’ve e mailed twice with pics but no one has got back to me.

I’d like to add that once this went on my problem was immediately resolved. Customer service was brilliant. Although my initial comment is negative I’d like to highlight the positive in this situation too.
I would still buy from Rattan Park.

11 de julho de 2026
logótipo da Rattanpark Furniture

Resposta da Rattanpark Furniture

Thank you for taking the time to leave your feedback. We are sorry to see that your experience has resulted in a negative review. We take all feedback seriously, including negative comments, as they help us understand where improvements may be needed.

However, we would respectfully like to clarify that the statement suggesting we did not respond to your emails is not accurate.

You contacted us on 28 June at 6:09 pm regarding a faulty rain cover. We replied on 29 July at 10:28 pm and offered two possible solutions: a 50% refund if you wished to keep the cover, or the option to return it for a full refund.

You responded on 29 July at 10:54 pm confirming that you wished to receive a full refund and have the item collected. Following your confirmation, we arranged collection through DHL.

We have also contacted you again by email today, asking you to kindly confirm whether DHL has collected the rain cover and whether it has now been returned to our warehouse.

We fully understand your disappointment regarding the faulty item, and we are sorry for the inconvenience caused. However, we would like to reassure both you and anyone reading this review that we did respond to your correspondence and took the necessary steps to arrange the return and refund.

We remain committed to resolving this matter as quickly as possible once the return of the item has been confirmed.

Classificada 1 em 5 estrelas

Never received the furniture

Never received the furniture. Your appointed delivery company didn’t deliver the items and then falsified their version of my telephone conversation with them and stated they wouldn’t deliver the furniture.

10 de julho de 2026
logótipo da Rattanpark Furniture

Resposta da Rattanpark Furniture

Thank you for taking the time to leave your feedback. Every review is important to us, whether positive or negative, as it helps us continually review and improve our service.

For the benefit of both the customer and anyone reading this review, we would like to clarify that the order was correctly prepared and dispatched from our warehouse within the agreed timeframe.

We were subsequently informed by the appointed delivery company that, for specific reasons, they would not be completing the delivery to the customer. Due to the nature of the situation, we do not believe it would be appropriate to discuss those details publicly.

We are sorry that the delivery was ultimately not completed. We understand the customer’s disappointment, and we would also like to emphasise that we are equally disappointed with the situation.

However, we would like to make it clear that from our side, the order was correctly prepared, dispatched on time, and handed over to the delivery company for delivery. As soon as we were made aware that the delivery would not be completed, we acted promptly and issued the customer with a full refund as quickly as possible.

Classificada 5 em 5 estrelas

Excellent in every way

What a fantastic service this company provides. Not only is the sofa absolutely stunning and incredibly comfortable with thick cushions, but when I experienced an issue with a damaged order, they couldn’t do enough to help. Cannot rate this company highly enough.

8 de julho de 2026
Classificada 5 em 5 estrelas

What fantastic service

What fantastic service. Forgot to order the cover and they sent it to me under separate cover free postage. Always come back to any questions quickly Would highly recommend

The rattan set is also good value

26 de junho de 2026
Classificada 5 em 5 estrelas

After a lot of shopping around about 4…

After a lot of shopping around about 4 years ago now for some garden furniture. Which came with endless delays, and cancellations. Along with finally having my order delivered, it was actually too completely different sofa sets, which was supposed to be to complete a corner sofa.. that obviously got returned. Then I found a rattan Park.. such amazing quality and service. It’s still good as new today..The added bonus was that I needed a cover for it since I’ve moved House, and no longer had my pergola . I was so happy to find that you still sell that same Cambridge garden set.. so I knew that the cover would be perfect. So once again, from ordering to delivery, and obviously the product itself. Outstanding yet again.. I could not recommend rattan park more.

28 de maio de 2026
Classificada 5 em 5 estrelas

Fantastic furniture at a great price

Fantastic furniture at a great price. So happy we chose the Cambridge Range Large Modular Sofa set plus two extra arm chairs in rustic grey. Bit of a faff assembling the arm chairs but that is a minor quibble. Highly recommended.

16 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First class service

First class service! Sofas had to be pre-ordered & wanted to be sure that they would arrive in 2 weeks. Speedy responses to my online enquiries. Didn’t over promise to get sale but gave reassurance that order would be dealt with as a priority. It was - received within 1 week.

26 de maio de 2026
Classificada 5 em 5 estrelas

Fantastic garden furniture …

After weeks of researching and visiting stores, we chose Rattan Park and couldn't be happier with our decision. Although we were initially hesitant about buying garden furniture online without seeing it in person, the whole experience was excellent—from the prompt customer service to the fantastic delivery by TWA Logistics.

The Cambridge corner set with armchairs exceeded our expectations. The quality is outstanding, the cushions are incredibly comfortable, and the colour is even more beautiful than in the photos. We are absolutely delighted with our purchase and would highly recommend Rattan Park to anyone looking for high-quality garden furniture.

23 de maio de 2026

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