Bought the Sicily set. Great quality item. Sturdy, very well made, very thick cushions, I’d say the pictures don’t do it justice. It’s even better than the pics show imho. Customer service was top n... Ver mais
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Leia as opiniões dos outros
I had unfortunately had to return chairs because they were too big for my room. Daniel was so helpful,I cannot praise him enough. Nothing was a bother to him. My builder unfortunately had to have emer... Ver mais
Very happy with the service and products I received. When I hadn’t heard about my delivery after a few days I chased it up and got an immediate response and call from the couriers to arrange delivery... Ver mais
Was dubious of buying online and not being able to physically see the product looked on loads of sites Ratten Park was by far the best choice and value for money. I ordered mine on Saturday and it arr... Ver mais
Informações sobre a empresa
Escrito pela empresa
Rattanpark Garden Furniture
Informações de contacto
6 Leyland road , BH12 6HB, Dorset, Reino Unido
- info@rattanpark.co.uk
- rattanpark.co.uk
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Goods damaged in transit and no…
Goods damaged in transit and no replacement available,hence refund and forced to look elsewhere
21 de maio de 2025
Resposta da Rattanpark Furniture
Dear Mr Andrews
We sincerely apologize that the set was damaged during transit. We would like to explain that as soon as we received information from our transport company that the driver was involved in an accident and the transport vehicle was damaged, we immediately issued a refund to you. Unfortunately, the set you purchased was already sold out, so we were unable to offer a replacement.
We remain hopeful that you were able to find the set from another seller.
Once again, we deeply apologize for the situation and the inconvenience it has caused.
Luxury Daybed
This Daybed is very comfortable and so easy to unpack, great quality and delivered very quick and easy, I would recommend to anyone, I absolutely love it
3 de junho de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank you so much for taking the time to share such wonderful feedback with us! We’re delighted to hear that our Daybed is not only comfortable but also easy to unpack. At Rattan Park, we strive to ensure our products are made with the highest quality materials, so it’s truly rewarding to know you appreciate the craftsmanship.
Customer satisfaction is our top priority, and we’re glad your order arrived quickly and without any hassle. Your recommendation means a lot to us and motivates our team to continue delivering the best experience possible.
We warmly invite you to explore more of our collection — we hope your future purchases with Rattan Park bring you just as much joy!
Excellent purchase, great company
Excellent purchase from very
Professional company, good quality product.
Communication by email from initial confirmation of order, receipt of paid invoice, delivery information, transport and delivery.
Delivered swiftly with option of day to suit my needs,
Purchased Corner sofas set with riser table ‘Rose collection’ is very good quality, lovely colour and very very competitively priced.
Would highly recommend Rattan Park.
19 de maio de 2025
Resposta da Rattanpark Furniture
Thank you very much for sharing such a positive review of your purchase with Rattan Park. We are delighted to hear that the corner sofa set from the Rose collection met your expectations in terms of quality, appearance, and competitive pricing. We strive to offer products that combine both style and durability, so it’s wonderful to know that this set was the perfect choice for you.
We also truly appreciate your kind words about our professionalism and the smooth, timely delivery process. Clear and consistent communication throughout every step of the order is very important to us, as we want our customers to feel confident and comfortable throughout their shopping experience.
Thank you once again for recommending our company — your support means the world to us and motivates us to continue providing excellent service. We look forward to welcoming you back for future purchases and assisting you in finding more beautiful furniture for your home
I ordered my sofa several weeks ago and…
I ordered my sofa several weeks ago and have no detail or correspondence when I can expect delivery
18 de maio de 2025
Resposta da Rattanpark Furniture
Dear John
Thank you very much for getting in touch and for sharing your feedback with us.
We completely understand that waiting for your order can be frustrating, and we truly appreciate your patience. We would like to kindly inform you that we replied to your email on Wednesday, 28th May at 20:43. Please check your inbox as well as your spam or junk folder, as sometimes our messages can end up there by mistake.
Additionally, we’d like to inform you that your order was dispatched from our warehouse on 28th May 2025.
We want to assure you that we respond to every customer message, as providing high-quality customer service is extremely important to us. We take every inquiry seriously and always do our best to keep our customers informed at every stage of the order process.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help.
Amazing quality amazing value
We have owned rattan furniture in the past. I was nervous to purchase online. The quality of this product is fantastic. If I had purchased this at a garden centre I would have paid 3 times as much for it. It was relatively easy to construct, the rattan is thick and sturdy and the cushions are well made and firm. Only small drawback was it was dropped at the front door on a pallet but considering the huge savings well worth it. I cannot recommend this company highly enough I emailed to enquire about the delivery of the covers as I knew there was a delay and they responded immediately 10 out of 10 thank you
10 de maio de 2025
Resposta da Rattanpark Furniture
Thank you so much for taking the time to share your experience with our rattan furniture! We’re delighted to hear that you’re pleased with the quality and value of the product, as well as the ease of assembly. We appreciate your understanding regarding the delivery on the pallet and are glad the savings made it worthwhile. It’s wonderful to know our customer service team was able to assist you promptly with your inquiry about the covers. Your kind words mean a lot to us — thank you for recommending our company so highly! We look forward to serving you again in the future.
Resposta da Rattanpark Furniture
Dear Gareth
We sincerely apologize for the poor communication in this matter. Please rest assured that we take this issue very seriously and will promptly contact the transport company we work with to thoroughly clarify the situation. We are committed to ensuring that similar incidents do not occur in the future, and we will take all necessary steps to improve our communication and organizational processes.
As Rattan Park, every piece of feedback from our customers is extremely important to us, as we continuously strive to enhance the quality of our customer service. Your satisfaction is our priority, and we are grateful for any constructive comments that help us grow and provide services at the highest level.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Quality products at affordable prices
Quality products at affordable prices. Emailed to keep me up to date on my order and delivery too.
9 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank you for your kind feedback! We’re glad to hear that you’re happy with the quality of our products and the updates on your order and delivery. We always strive to provide the best service and value. We look forward to serving you again!
Great service from start to finish
Great service from start to finish. Quality set and delivered fast. Staff so helpful and would highly recommend 5 star service.
24 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank you for your 5 star reveiw. We will pass this onto the whole website team. have a loverly bank Holiday weekend.
Excellent service!
Brilliant service and got our furniture delivered same day! Was so pleased and very helpful!
24 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank yiou for your review- We will pass this onto the whole website team. have a loverly bank Holiday weekend.
Resposta da Rattanpark Furniture
Thank you.
Excellent Experience with Rattan Park!
Excellent Experience with Rattan Park!
I recently purchased some outdoor furniture from Rattan Park online, and I couldn’t be happier. The quality is great, and it looks fantastic in my garden. Customer support was excellent—I received regular updates on my delivery, which arrived on time. Overall, a smooth and satisfying experience. I have no complaints and would definitely recommend them!
24 de abril de 2025
Resposta da Rattanpark Furniture
Hi, Thank you for taking the time to leave a review and we will pass this onto the whole website team. have a loverly weekend
Good quality at a decent price
Good quality at a decent price. Arrived quickly (within a week) Delivery driver was very helpful & pleasant to deal with.
19 de abril de 2025
Resposta da Rattanpark Furniture
Thank yoh so much for your review- we will pass this onto the team members
Very pleased with purchase
Very pleased with purchase.
Some parts missing from delivery once we spoke to Dan this was resolved promptly.
Good customer service, and kept us updated regarding delivery.
12 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank you for your postive review, and when something isnt right, we will get this rsolved as quiclly as possble.
Recently purchased a waterproof cover…
Recently purchased a waterproof cover for a corner Rattan set and table that rises.
Found the website has loads of pictures and measurements, so it was easy to find the one that would fit.
Ordered on the Friday about 1pm and to my shock it arrived on the Saturday next day never had a delivery come that quick not even from Amazon.
Would highly recommend this company and would definitely use again in the future.
Many Thanks Rattan Park
Mr Duggan
9 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Hi Mr Duggan. Thank you for your review, our website site order can be delived nexted daywhen order at certain times.
Size of sofa was not as in description
Size of sofa was not as in description, was a lot smaller , two cushions were wrong . This was a clearance sofa and rattan park said that it was their error that the size had been advertised incorrectly. We would have liked a replacement of the correct size , however was told they couldn’t do this , but they could offer a refund . They replaced the two cushions and they are still not the correct size
26 de abril de 2025
Resposta da Rattanpark Furniture
We sincerely apologize for any inconvenience caused with your sofa purchase. Please note that these furniture items were sold as clearance, which means there may have been some differences in size or features compared to our standard products.
We appreciate your understanding and are here to assist you in any way we can.
Order over long weekend and they still…
Order over long weekend and they still managed to prioritise my delivery so that I received it within 4 working days. Very impressed!
9 de maio de 2025
Opinião espontânea
Resposta da Rattanpark Furniture
Thank you so much for sharing your feedback! We’re really glad to hear that despite the long weekend, we were able to prioritize your order and deliver it within just 4 working days, meeting your expectations. We always strive to treat every order with the highest priority, even during busy periods like holidays or long weekends. Your satisfaction means a lot to us and motivates our team to continuously improve the quality of our services. If you ever need any assistance or support in the future, please don’t hesitate to reach out — we’re always happy to help!
Thanks again for your trust and kind words!
Good quality and delivery in 15 days
Good quality and delivery in 15 days.
Thanks
22 de abril de 2025
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