RCC Furniture Opiniões 

595
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We went along to RCC Furniture initially to take a look at the quality of the tables and then on a 2nd visit with a photograph of the style of dining table we wanted. From ordering it was probably ar... Ver mais

Classificada 5 em 5 estrelas

Staff exceptionally friendly & patient in advising which pieces might work well for me. Delivered (to hard-to-find area of Edinburgh) promptly & safely & then unloaded & constructed without fuss. Dini... Ver mais

Classificada 2 em 5 estrelas

I really like the look and feel of the table we bought. However is is sold as an outdoor table and even though we have bent over backwards with covers and constant care and attention the tab... Ver mais

Classificada 5 em 5 estrelas

Absolutely thrilled with our new dining room table! We knew we wanted something personal to us and RCC certainly delivered - loved the variety of size options and wood finish! Our new table looks grea... Ver mais

Informações sobre a empresa

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Informação fornecida por diversas fontes externas

Hand Made Custom Industrial Furniture


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

595 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(595)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We absolutely love our table

We absolutely love our table, bench & shelves from RCC furniture. They were delivered in the stated time, we were kept informed whilst we were waiting for our order, and when it arrived we were really, really happy. We have had so many compliments, and recommended to our friends too.
The furniture looks great in our room & we wouldn’t hesitate to order from RCC again.

28 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Bespoke dining table

Ordered our bespoke table on 6th March and it arrived yesterday. Absolutely gorgeous - just what we wanted/ordered. Quality is brilliant.

30 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Just Amazing

The company were informative during the ordering process, quick to make the table and courteous with confirmation of delivery.

The table is of incredible quality and it's rustic look suits our home perfectly. We can't think of having any other table in the space.

30 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Extremely poor communication, and service!

I ordered a shelving unit online over 3 months ago, and I'm still waiting for it. The customer service, and communication from them has been extremely bad throughout the process. They never, ever answer the phone, regardless of the time of day, and they only respond to emails after multiple attempts, and if you are fortunate enough to get a response, it's generally after a few days.
Spending £700 and not getting any updates, communication nor responses to queries and enquiries is no acceptable in my opinion. I also feel that having to wait months for a piece of furniture is way too long.
They've left a voicemail today asking me to get in touch with them to confirm delivery on Saturday, but if only I could!!
I will never use the company again after this experience, and I certainly wouldn't recommend them.

16 de maio de 2024
Opinião espontânea
logótipo da RCC Furniture

Resposta da RCC Furniture

Hello, thank you for your feedback and we’re sorry to hear you feel this way.

We’ve looked into your order and can see the shelving unit was a bespoke, made-to-order item, which is why the lead time provided at checkout was 10–12 weeks. Your order is now complete and scheduled for delivery this Saturday — which is why our team left you a voicemail earlier today to confirm.

We do reply to every email we receive, and I can see several responses sent regarding your delivery timeframe and progress updates. We’re a small workshop and don’t operate a full call centre, so during busy production periods email is always the quickest way to reach us, and we do our best to respond as promptly as possible.

We appreciate delays can be frustrating, but your item has been handmade to your specifications and is now ready for delivery. If you still need to confirm Saturday’s slot, please reply to the email we sent today and we’ll get that arranged straight away.

Classificada 5 em 5 estrelas

Amazing team…

I live in a third floor flat with no lift. The delivery guys were so amazingly kind removed table top to bring upstairs and screwed it all back down once in my property. (GREAT EFFORT) The table and bench are truly beautiful, loving it and friends and family agree. Joanne was also so helpful and friendly as I did have to delay delivery twice. Great customer service highly recommend.

14 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great solid table

Great solid table. It’s reclaimed wood and just gives a great rustic look for formal or informal dining.
It’s a very heavy table!
Communication is great which is reassuring when buying on line.
Can definitely recommend

7 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

We purchased a table and bench from RCC…

We purchased a table and bench from RCC in July 2022. When it was delivered one of the extensions didn’t fit properly and generally the glue used to connect the planks was in evidence. All in we were dissatisfied as it just looked poor quality. Rather than rustic. However we were told the small print said there may be imperfections so could not have a refund and send back. They offered to put right the errors. After much chasing someone attended in early 2023. They took away one of the extensions saying it needed remaking. No paperwork left. We waited and waited but no replacement was forth coming. By the end of the year, patience was running thin. After contacting again, they had no record of the visit but sent another person to view. They asked for photos which we sent. Eventually the second visit took place in March 2024. But again he turned up without the new extension. So we still don’t have the second extension and none of the faults have been fixed. I would NOT recommend this company. I think there are multiple better options available. Our table has warped terribly too. Shame as it had so much potential but companies who treat their customers so poorly need calling out.

5 de março de 2024
Opinião espontânea
logótipo da RCC Furniture

Resposta da RCC Furniture

Hi

I’m genuinely sorry to read through this and completely understand your frustration — this has clearly dragged on far longer than it ever should have.

Firstly, I want to apologise for the delays, the repeated visits, and the fact that you still don’t have the remade extension. That isn’t acceptable, and it’s not the level of service we aim to provide. It’s also disappointing that the original visit wasn’t recorded correctly, which has clearly contributed to the issues you’ve experienced.

Regarding the faults you mentioned — the extension fit, visible glue lines and the warping — these are all things we should have resolved properly during the first visit, and I’m sorry that didn’t happen. Thank you for your patience while waiting, even though it understandably wore thin.

If you are open to giving us the opportunity, I’d like to personally fast-track a resolution for you. We will remake the extension, check the table fully for any structural issues, and arrange a priority appointment to put everything right once and for all. Please email us at [email] with your order name and postcode so we can get this sorted without any further delays.

Your feedback is completely fair, and while it’s hard to read, it helps us identify where we need to improve. I apologise again for how long this has taken and for the inconvenience caused.

Kind regards,
RCC Furniture

Classificada 5 em 5 estrelas

Made to order Table

From selection in the showroom, placing our order and then delivery, we received excellent customer service.
We love our table! It is exactly as we ordered and made to measurements that we provided not the usual standard sizes.
I will happily use this company again for other bespoke furniture.

12 de abril de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Good product, dire service!

Product quality is pretty good, but the customer service is dire!!! Waited 12 weeks for my table and it arrived damaged. It happens, but it took RCC 3 weeks to agree to return and repair it, then a further 4 weeks to get it back to me (I had no table top for all this time). The whole attitude and tone throughout from RCC was arrogant and unhelpful (mainly from one manager......you'll know who I mean if you've dealt with him).

I had a reclaimed top. I've no issue with the markings but when they have planed each plank, they have left a 2-3mm "step" down the centre meaning nothing sits flat (including dinner plates which annoyingly wobble).

Powder coated frame has been coated over rusted steel (rather than being shot blasted first) so there are patches of rust visible through the paint in places. I'm hoping (as the table is indoors) that this won't eventually come through the coating over time.

Their marketing is excellent, the product itself seems quite good, but the awful service just ruined the whole experience for me. Shame.

9 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing products and customer service🤩

The most helpful people I've ever dealt with… I emailed with queries regarding a custom size of table, if it was possible to purchase extra wooden benches to make our own corner seating and also if we could buy extra stain to get the desired colour once the table had arrived. No request was any problem and everything was built to perfection, I could not recommend anyone more!
& to top it off our table is absolutely beautiful, better than we could have ever imagined!

15 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The table is just what we were looking for…

The table is just what we were looking for. It is exactly what the RCC website says it is, rustic and charming. It is a solid high quality table which we know will last got a very long time.

We absolutely love our table and feel it’s the perfect addition to our new home. Our dog loves it too and uses it as his new favourite snoozing spot!

5 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Love my new table from RCC!!!

From start to finish, RCC have been amazing. During the initial enquiry stages Matthew answered all my questions….there were a lot!!! He answered them all in a timely manner which helped me decide what I wanted, type of wood, colour etc. The order process was simple too. A couple of weeks after I’d placed my order I decided I wanted the steel legs powder coated black. I contacted RCC to see if this was possible and they made it happen!! No issues at all!! My table arrived in the time RCC had anticipated and it is amazing. Good quality solid wood, The team who make these tables have an amazing talent! Well done everyone at RCC!!

12 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

What can I say… just wow!

What can I say… just wow!! We went to the showroom to order our table as I saw RCC on Instagram and fell in love straight away. From start to finish RCC were brilliant! They created exactly what we wanted and the delivery was brilliant. The delivery drivers really helpful with carrying it into my property. I absolutely love my table and would use RCC again and again and again!! Thank you!

1 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

We love our new table

We love our new table. Great service and product, very good build time and the delivery was great. All round excellent service - will and have recommended RCC furniture to friends and family.

6 de março de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very professional and excellent…

Very professional and excellent quality!! I just love this table ..solid wood and a very reasonable price...so many people have commented on it....its not just any old table,its just perfect for what I was looking for and its the best feature in the house !!!!

1 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful table!

Absolutely delighted with my new table. The whole thing is chunky and rustic, which is exactly what we wanted, and great quality. Customer service before I placed the order was very helpful and delivery was within the stated timescale and professionally done. Would definitely recommend!

21 de fevereiro de 2024
Opinião espontânea

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