they advertise their knits as a "wool - alpaca blend", when its 48% polyamide not mentioned at all which is misleading and false advertising + that price for a much lower quality product you e... Ver mais
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Leia as opiniões dos outros
They claim they assisted wit an investigation but did no such thing. They said they will assist and I provided them info only for them to say "sorry there's nothing we can do" 0/10 customer servic... Ver mais
Sneaky company!! Very poor customer service and the sheer lack of communication, they don’t respond to emails unless you send several at a time, and once they do it’s a different person every time and... Ver mais
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I am a huge realisation par fan. The collection of beautiful dresses I own from them comes with good reason. They are gorgeous. And their amazing customer service keeps me coming back for more. Madiso... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Réalisation Par was founded by Alexandra Spencer and Teale Talbot. Our styles are available exclusively through our online stores with worldwide shipping, and from our flagship retail store in London.
Informações de contacto
Realisation Par, W1K 2TL, London, Reino Unido
- +447824782411
- talktomebaby@realisationpar.com
- realisationpar.com
2,4
Mau
315 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Bad customer service
Been a customers for years and sought support for an issue I was on. Customer service rep, Halle was unnecessary insincere and borderline rude in our email dealings. Left a very bad taste as I have bought a handful of dresses from the brand and they are not cheap. I believed with this customer experience, this company won't be around for long. I would recommend you guys buying from Australian brands like Meshki, DISSH, Kookai. Their services were superior.
15 de novembro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Jane,
Thank you for reaching out.
We are sorry to hear you are disappointed in your experience.
We pride ourselves in the use of 100% silk in our collection, and this fabric is of a delicate nature that does need to be treated with extra care to avoid damage.
Unfortunately as your dress was damaged with wear, and did not arrive in this condition, we were not able to provide a replacement on this occasion.
Should you need any further assistance or information regarding garment care please visit our fabric guide and care webpage here: https://realisationpar.com/fabric-guide-and-care/ or contact our customer care team at talktomebaby@realisationpar.com and our team will be happy to help.
Many thanks,
Team Réalisation
Love my dresses
Love my dresses, the fits are great and I have the same styles in multiple colours. Love wearing them day to night!
The website is very easy to shop and my dressed arrived super quickly!!
8 de novembro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Sarah,
We are so pleased to hear that you love your Réal pieces. Our designs are intended to be worn for a variety of occasions and seasons so we love to hear you are getting wear out of your Réal day to night.
Thank you and hope you continue to love your Réal as much as we do.
Kindest,
Team Réalisation.
the worst customer support team
When a delivery issue occurred here, they unilaterally charged me $100. Despite multiple checks confirming it was not my fault, they insisted on the charge without exception. Their customer support team displayed the rudest attitude I’ve encountered in any service. I will boycott this place. Beware, as you could be charged $100 without any fault of your own if you’re unlucky.
7 de novembro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi there,
Thank you for reaching out and sharing your feedback. We strive to offer the best possible service and value your input greatly. After reviewing your order, we can confirm that the full amount was refunded. The refund has been processed to your original payment method.
Should you have any further questions please don't hesitate to reach out we are here to support.
Kind regards,
Réalisation Par
Sneaky, bad quality, won't refound money
Customer service is super unhelpful. The material and fit was BAD. I tried to get a refund but because I got it with a discount they argue I agreed with some terms and conditions that they only do exchanges or store credit which is a lie because I wouldn't have ordered.
I can't find any of these claims in the website or any of the emails. If that was the case then yes, my bad.
Just save your money and time.
8 de outubro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Barbara,
Thank you for sharing your experience, and we’re truly sorry to hear that you’re disappointed with the material and fit of your purchase, as well as your interaction with our customer service team.
We want to assure you that it’s never our intention to cause frustration or confusion. Our return policy, including terms regarding discount codes, is available on our website in our FAQ and in the terms at checkout. Your feedback is incredibly valuable, and we are continuously working to improve our communication and transparency.
We would love the opportunity to review your case and assist you further. Please reach out to us at talktomebaby@realisationpar.com so we can ensure that your concerns are addressed, and we’ll do our best to find a solution for you.
Thank you for bringing this to our attention. We truly value your feedback.
Réalisation Par
Really sneaky policy around discount…
Really sneaky policy around discount codes and refunds, especially as the dresses have inconsistent sizing and are pretty bad quality.
7 de outubro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Alexandra,
Thank you for sharing your feedback. We're sorry to hear about your concerns with the sizing and quality of our dresses, as well as the frustration around our policy regarding discount codes and refunds.
We strive to provide clear information regarding our policies, and provide the return policy for promotional periods in several places including at checkout. Your comments on sizing and quality are also valuable, and we will be reviewing them closely to ensure we continue to improve.
We want to ensure you're fully satisfied with your experience, so please reach out to us at talktomebaby@realisationpar.com if you'd like to discuss your order further or need any assistance with a return. We're here to help and resolve any outstanding issues.
Kind regards,
Réalisation Par
Awful quality and terrible customer service - you cannot return things!
I ordered a dress from Realisation and when it arrived I was shocked as to the terrible quality for the price. So I went to return the item, only to be told that as I brought it on a 25% off promotion that I could only have an exchange or store credit. This was absolutely not made clear at the time of purchase and so now I am stuck with a £200 credit for a store that sells bad quality items and has terrible customer service. I wish I'd checked the reviews beforehand as this seems to be a common story.
2 de outubro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Emma,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the quality of the dress did not meet your expectations, and we apologize for any confusion surrounding our return policy during promotions.
Upon reviewing your order, we can confirm that your refund request was approved, and an email with the refund approval was sent to you. We understand how frustrating the situation may have been, and we’re committed to ensuring that your experience with us improves from here.
If you have any further questions or concerns, please don't hesitate to reach out to us at talktomebaby@realisationpar.com. We're here to assist you and want to ensure this matter is fully resolved to your satisfaction.
Kind regards,
Réalisation Par
Misleading Returns Policy
I recently placed an order with this company and have had serious issues with their cancellation and returns process. Despite UK consumer law (Consumer Contracts Regulations 2013), which entitles customers to a 14-day cooling-off period, the company’s policy clearly states “no refunds” for items purchased with a discount, offering only exchanges or store credit. This directly contradicts UK law, which gives customers the right to a full refund, even for discounted items.
What’s more concerning is that many other reviews highlight the same issue, with customers struggling to get refunds and poor communication from customer service.
I will be taking this matter further if they continue to deny my rights. I encourage all UK customers to be fully aware of their legal rights before shopping here. Don’t let misleading policies prevent you from getting the refund you’re legally entitled to.
25 de setembro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Jessica,
Thank you for taking the time to share your feedback. We sincerely apologize for the concerns you’ve had regarding our returns process. Upon reviewing your order, it does appear that your refund request was approved, and all necessary return information was provided to you.
We fully understand the importance of ensuring our policies are clear and compliant with UK consumer law, including the Consumer Contracts Regulations 2013, which protect your right to a refund, even for discounted items. We take these regulations seriously and regret any confusion caused.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to us at talktomebaby@realisationpar.com. We are here to help and want to ensure your experience with us is as smooth as possible.
Kind regards,
Réalisation Par
Edwina and Jeanti had terrible service, Canceled my order twice, blamed it on a glitch both times
I ordered the Stephanie dress in an xxs and 5 days later I checked to see why my order hadn't shipped. The first time, they offered me a free pony shirt if I would take another size (which I refused). They then canceled the order.
The second time, after checking back multiple times to see if the xxs was back in stock, I placed another order. This time I also received no communication until I reached out first to Edwina, who assured me someone would be in contact with me. I received no email and no notifcation so I reached out again, only then she told me that there was another glitch. I asked to speak to a supervisor and Edwina ended the chat with me.
Jeanti, the apparent supervisor, contacted me through a ticket that I had to open myself, and offered me a measly 15% off my next order for a full priced item. Absolutely subpar customer service and their warehouse management seems to always glitch. Realisation par should stand for REALIZATION SUBPAR
4 de setembro de 2024
Opinião espontânea
Resposta da Realisationpar
Hi there,
We sincerely apologise for any miscommunication regarding your recent order issue.
Unfortunately we experienced a stock discrepancy which meant that the item you purchased was unavailable.
I can confirm that our team processed a full refund for your order on September 6th.
Again, we apologise for any frustrations this stock discrepancy has caused, and whilst we understand this is not ideal, we are glad our customer service team were able to resolve this matter for you as best as possible.
If you have any further questions, please do not hesitate to reach out to our customer care team at talktomebaby@realisationpar.com who will be more than happy to assist.
Kindest,
Réalisation Par
Love their dresses
Beautiful dresses. Quality is certainly not as bad as portrayed in other reviews, but not as fantastic as you would expect when paying £150+ for a dress.
Customer service in the UK is always polite and helpful, and delivery is OK too.
7 de agosto de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Elizaveta,
Thank you for your feedback! We always strive to provide the best service possible and are happy to hear you loved your purchase.
Should you need any support always feel free to reach out to us at talktomebaby@realisationpar.com.
Kindset
Réalisation Par
DONT TRUST THIS BRAND
AWFUL, AVOID, SEEM LIKE SCAMMERS. Bought dress online, guarantees quick delivery, no dispatch email, 11 days later they say its not in stock and have now been ignoring me, I told them I needed it for a special event and now I've been screwed. No sign if any refund
25 de julho de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Adam,
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how important this dress was for your special event, and our sincere apologies due to a system error we were unable to fulfill your order as expected. We investigated the issue in full and can assure you the fulfillment error has been resolved.
Please be assured that your refund has been processed in full. If you have not yet received confirmation of this, kindly check your email as the confirmation has been sent. If there are any further issues, do not hesitate to reach out to our customer service team directly at talktomebaby@realisationpar.com, and we will assist you promptly.
Thank you for your patience and understanding.
Réalisation Par
Watch out for hidden return policy on sales! ENRAGED by poor quality
I am enraged by this company! They are a total scam, in terms of quality and transparency! I ordered two dresses on sale and was extremely disappointed with the shoddy material and stitching. These are $300 dresses that feel like I could buy them at Target. When I tried to return them I was informed that sale items could not be refunded -- I could only receive store credit. This was not made clear anywhere when I was checking out.
30 de julho de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Emma,
We sincerely apologize for the disappointment and frustration you experienced with your recent purchase. We take great pride in the quality and craftsmanship of our garments.
Regarding our return policy, we strive to provide clear information about our sale terms at multiple points during the purchasing process, including at checkout and on our website. Sale items are indeed eligible for store credit only, as outlined in our return policy.
Our printed dresses are made from 100% silk. We partner with specialist factories in China, who have been producing high-quality silk for over 5000 years, to ensure that each piece meets our standards. We choose the type and weight of silk that we use for each design specifically. Please reach out to us directly at talktomebaby@realisationpar.com and provide images of the dresses so our team can review your feedback in further detail.
Kindest,
Réalisation Par
Favorite Ready to Wear Brand
Ordered two dresses and got another three in their flagship store in London. Easy to exchange sizes if needed, flattering cuts and great quality. The pieces last for years, so definitely worth the price. Staff in store were so helpful and lovely. Can't wait to be back :)
26 de junho de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Sarah,
Thank you for your review.
We are so glad you had a seamless experience shopping both from our online site and in our newly opened London store.
We hope you love your new Réal pieces and cannot wait to welcome you back into store on your next visit.
Kindest,
Réalisation Par
Edwina at Realisation Par provided…
Edwina at Realisation Par provided probably the best customer service I have ever received! She handled a fairly complicated return/exchange situation with kindness and efficiency, and went absolutely above and beyond to ensure that my daughter had the new item in time for a special occasion! Can’t praise her highly enough! Will be ordering again soon!
13 de junho de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Jennifer,
We are so pleased to hear that Edwina from our customer service team was able to provide you with an exceptional experience. We hope you love your Réalisation purchase. Please do not hesitate to reach out to our customer service team whenever you need any assistance, we are always happy to help.
Kindest,
Team Réal
NIGHTMARE
I specifically told them not to cancel my order that was taking ages to be dispatched and they even sent me an order status change saying dispatched. Today i checked my order status and it was canceled but no refund ! THEY ARE A NIGHTMARE!
I am also still waiting on a refund for my first order that they received last monday and still have not refunded me. PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
TO YOUR ANSWER :
No the manager DID NOT send confirmation email about the refund when they should have. I had to send 10 emails to get that.
13 de junho de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Freya,
Thank you for your feedback, and we sincerely apologize for the confusion and frustration you've experienced with your orders.
We want to confirm that your order is currently on pre-order and is expected to ship by June 21st. We're sorry for any misleading information you may have received regarding the dispatch status and confusion from our support team. As stated on the Leila Chérie product page, all orders for this dress are expected to ship between June 14th and 21st. As soon as your order is dispatched, our team will contact you with the tracking information.
Regarding your return, we can confirm that your refund has been processed in full. Once delivered, returns can take anywhere from 3-5 business days to process. Our team sent you an email previously with the confirmation of these details, including the status of your pre-order and the refund for your return.
We truly apologize for any inconvenience this has caused and appreciate your patience. We are continuing to work on providing as much information as possible regarding pre-orders, and we value your feedback. Our manager has been in touch directly as well to provide additional confirmation on your refund and pre-order status.
Kindest regards,
Réalisation Par
Nice quality
Bought 2 dresses a few years ago and they hold up, very nice quality!
13 de junho de 2023
Opinião espontânea
Resposta da Realisationpar
Hi Huang,
We are so glad to hear you love your Réalisation dresses. All of our pieces are designed to stand the test of time and trends. We hope you continue to feel like a true Dreamgirl in your Réal pieces.
Team Réal x
Greatest customer service!
I’ve never left a review on trustpilot but but Realisation Pars customer service (European) deserves a gold medal 👌🏼 I ordered a dress in November with a 25% discount which arrived while I suddenly was admitted to the hospital and when I was released months later it didn’t fit me. More than 4 months later the customer service allowed me to return it and exchange it, unfortunately it wasn’t in stock. The replies were super friendly and quick. I got store credit and a personalised discount code for when it is back in stock. I was kind of nervous if that would work out but I just repurchased the dress in a bigger size and it went super smooth, so now I’m eagerly awaiting the new dress that I’m going to looove ♥️ Thank you for helping me out, it is very much appreciated! Shout out especially to Edwina :)
22 de maio de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Julia, thank you so much for your positive feedback, the customer care team work incredibly hard to ensure that clients have a positive experience. We are a very compassionate brand and we care about our clients. The Realisation team also understand that life can take unexpected turns, we are so happy to hear that you're feeling better. Please tag us in any social post of you wearing the dress
Best wishes
Realisation Par
Quality of 2016 RP items vs now (2024)
My European customer service is perfect and has never let me down, but I have to say that Realisation Par's quality has undeniably and quite dramatically worsened...As of this year I started scouring through the internet in search of those first, discontinued, vintage Realisation Par pieces and I managed to get hands on the bianca blouse in starstruck which was online in 2015 ..than I looked for emilie dress in Shanghai nights in a bigger size than the one I ordered back in 2017..And long story short I got an opportunity to compare the quality and thickness of the fabric of those old vintage items to those which are available now and I have to say that its really awful to see how right now these pieces at this price point are basically a huge scam. Its crazy just how much worse it got
21 de maio de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Martha, thank you for reaching out to us with your honest feedback. We choose the silk fabrics for each style individually based on the design, (more recently have been using a lot more chiffons and georgettes compared to the CDC that the brand started with, so it is quite tricky to compare the fabric quality unless she is specifically talking about the same style over the years. If you would like to discuss this further please email us directly London@realisationpar.com
Very poor quality and super expensive…
Very poor quality and super expensive for what it is
11 de maio de 2024
Opinião espontânea
Resposta da Realisationpar
Dear Olivia, thank you for honest feedback, I am not sure which item you ordered however the majority of the collection is made with 100% silk, we have recently opened our London store located at 104 Mount street London W1K 2TL, we would love to invite you to the store for you to see the collection in person and answer all of your questions, if this is something that you are interested in please email us at London@realisationpar.com
Great customer service
Ordered a beautiful dress from here. Very surprised at the bad reviews. Emily in customer services was so helpful and responsive when i reached out to customer services about a payment issue. Top class customer services. Will be a returning customer
8 de maio de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Emma, thank you so much for your positive feedback, I am so happy Emily was able to help you. The online team work incredibly hard to ensure our clients have an evlated online journey, thank you for acknowledging their hard work
Beautiful dresses
I understand other people had bad experiences but I had only positive. And my God I love their designs. Beautifully cut, beautiful prints, very stylish, I have bought 5 dresses in total. Very happy.
4 de maio de 2024
Opinião espontânea
Resposta da Realisationpar
Hi Ali, I love that you are enjoying the collection, we will have new styles released every few weeks and if you are ever in London please come and visit our new store located at 104 Mount Street London W1K 2TL
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