Casino Opiniões 

Resposta da Casino

1/11/2024

Hello Gary,

Thank you for sharing your review, and we apologize for any inconvenience you experienced.

At that time, we were awaiting stock that was unexpectedly delayed in customs, arriving only within the next 1–3 days. Hence, we issued a refund instead. We understand this caused frustration, and we sincerely apologize.

To make it up to you, we would like to offer a discount on your next purchase.

Thank you for your understanding and support.

Best regards,

RWC Team

Resposta da Casino

4/10/2024

Hello Andrew,

Im sorry to hear about the issues you've experienced with your watch. We wish you had reached out to us earlier, as we could have sorted this out for you right away.

Please send us an email at help@realwatchcompany.com, and our support team will assist you in resolving this matter. Whether it's a repair, replacement, or any other necessary support, we're here to help.

We apologize for any inconvenience this has caused and look forward to assisting you further.

Best regards,

RWC Team

Resposta da Casino

4/10/2024

Hello Charlie,

We're sorry to hear about this issue.

After reviewing our records, we can confirm that we replied to your previous message and still waiting your response. We also have a screenshot and the date of the email we sent. Could you please check your spam or junk folder to see if it was mistakenly filtered there?

If you need further assistance, please feel free to send an email to

help@realwatchcompany.com

We would be happy to assist you.

Regards,

RWC Team

Resposta da Casino

24/09/2024

Hello Mihail,

Thank you for bringing this to our attention, and I’m truly sorry to hear about the issues you’ve experienced with your Armani watches. We take great pride in offering high-quality, authentic watches, so I understand how disappointing this must be for you.

Firstly, I want to assure you that we do not sell poor quality or used watches. All of our products are brand new and come directly from the manufacturer. It’s possible that the issue with the back cover and the loose dial on your second watch may be the result of a manufacturer’s defect. We would be more than happy to work with you to resolve this.

Please reach out to us with any further details or photos of the watches in question so we can assist in getting them repaired or replaced under the manufacturer’s warranty. We are committed to ensuring you are completely satisfied with your purchase.

We appreciate your understanding and are eager to make this right. If you have any further questions or would like to start the process of sorting this out, please don't hesitate to contact us.

Thanks!

RWC Team

Resposta da Casino

11/09/2024

Hello Iulian,

We are sorry to hear that you feel this way and want to clarify a few important points.

First and foremost, we are a reputable business that has been operating for many years, earning the trust of our customers and receiving numerous positive reviews. We take pride in selling only authentic products, and we do not sell fake watches. We understand the importance of trust and quality, and we stand firmly behind the authenticity of every item we sell.

We also want to highlight that we have been very responsive to all your messages and concerns. Our team has consistently communicated with you, and we have provided the necessary steps to resolve this matter. As we have mentioned previously, you are welcome to return the watch for a full refund, and we are more than willing to facilitate this process for you.

Additionally, we have noticed a pattern in your Trustpilot activity of leaving negative reviews for multiple companies and seems never give a good feedback. This raises some concerns for us about the legitimacy of your intentions. Nonetheless, we remain committed to resolving your issue fairly and professionally.

We are here to provide a fair resolution, and we encourage you to follow our return process.

Regards,

RWC Team