Watch purchased was a Seiko. After 18 months it stopped. I was unable to contact the company, email failed to deliver and phone number was also unobtainable. Took the watch to a Seiko dealers who exam... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Emailed a number of times with a query no response but sent email for feedback. Hence low rating. Watch bought in December and part come off already Update, Matter resolved since previous review Se... Ver mais
A empresa respondeu
This was a present last Xmas a Marc jacobs watch & when clocks went forward in March I didn’t put the winder back in properly, hence lost a few weeks later! I emailed RWC to ask if they did repairs af... Ver mais
Amazing company to deal with. Sent my son’s watch back after having it for one year as something had come loose. Communication was excellent, a return form was issued and I had a brand new watch withi... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome
Informações de contacto
3,4
Aceitável
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Amazing experience
Amazing experience. Great customer service. Helped me with ensuring the gift I purchased for my mother arrives on time :)
28 de agosto de 2024
Opinião espontânea
Received the watch and was damaged.very…
Received the watch and was damaged.very disappointed
26 de fevereiro de 2024
Resposta da Casino
Hello Shreyas,
We sincerely apologize for the inconvenience you've experienced.
We see that you made a purchase on February 26, 2024. However, it appears that we were not informed of any issues with the watch before your review.
Please note that it's important to report any problems directly to us so that we can promptly address and resolve them for you.
Please send a message to help@realwatchcompany.com
Thanks!
RWC Team
My watch fell apart a week after…
My watch fell apart a week after ordering it
15 de fevereiro de 2024
Resposta da Casino
Hello Leona,
Sorry to learn that your watch has some issues.
We have sent you email. Please reach out to help@realwatchcompany.com
Would it be possible to send a few images or a little video to demonstrate the issue so that our technician can advise on the next steps?
Thank you very much.
RWC Team
I was very impressed with your service…
I was very impressed with your service from start to finish.
I was dubious at first, as I’d never ordered a watch on line before.
It came within 8 days and I had emails keeping me informed of delivery.
When it arrived, I couldn’t have been happier with it as I lost my original one on a weekend away and was devastated.
Finding your company and finding my exact watch was the best thing ever.
Your prices are excellent also.
11 de fevereiro de 2024
Resposta da Casino
Hello Jenny,
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our service exceeded your expectations, especially since it was your first time ordering a watch online. We understand how important it is to stay informed throughout the process, so we're glad that our communication met your needs.
Regards,
RWC Team
Fully not working
Watch fully not working. It’s working little bittle. I am very disappointed. I bought it in February but used it in September.
10 de fevereiro de 2024
Resposta da Casino
Hello KF,
Please send a message to help@realwatchcompany.com for this one to be sorted.
Thanks!
RWC Team
Cannot return or exchange
Brought a watch online, as soon as it arrived I wanted to return it, there is no way to return the item. You have to raise a ticket, and then never hear from them again, please avoid, I wish I read the reviews before buying from this company
11 de fevereiro de 2024
Resposta da Casino
Hello Bri,
Thanks for the great feedback! We're glad you’re happy with the price, delivery, and quality. Appreciate your support!
Regards,
RWC Team
Great customer service.
Great customer service.
They were very prompt in responding my queries. They were very helpful.
11 de fevereiro de 2024
Resposta da Casino
Hello Ozcan,
Thanks for your kind words! We’re happy we could assist you promptly. Always here to help!
Regards,
RWC Team
Fantastic
They must be doing something right as this was the 3rd watch I have ordered. All for special birthdays for my 3 grandsons. They are the perfect gift. The customer service is exceptional and I would highly recommend this company. Thank you for making it so easy.
7 de agosto de 2024
Opinião espontânea
Resposta da Casino
Hello Jayne,
Wow, three times! We're honored to be part of such special moments. Thanks for your trust and recommendation—means the world to us!
Regards,
RWC Team
Return problem resolved.
There was an issue with a faulty watch I returned. They kept saying that they hadn’t received it back, however they kept communication going and eventually agreed to send a replacement. I was so worried as it was part of my daughter’s 21st birthday presents so was so grateful to them for sending a replacement. Thank you!
24 de julho de 2024
Opinião espontânea
Resposta da Casino
Hello Sharon,
Thanks for your patience and understanding. We’re glad we could resolve the issue and make your daughter’s 21st special. Appreciate your trust!
Regards,
RWC Team
Awesome great service fast delivery 👌👌
8 de fevereiro de 2024
Resposta da Casino
Thank you so much! - RWC Team
Fast delivery,lovely watch,definitely…
Fast delivery,lovely watch,definitely be buying frow yous again
6 de agosto de 2024
Opinião espontânea
Resposta da Casino
Hello Zeynep,
Thanks for the awesome review! We're thrilled you love the watch. Can’t wait to serve you again!
Regards,
RWC Team
Great experience the watch that I…
Great experience the watch that I bought arrived in a few days, gorgeous watch & great service.
1 de agosto de 2024
Opinião espontânea
Resposta da Casino
Hello Gmcveigh,
Thanks for the fantastic feedback! We're glad you had a great experience and love the watch. Enjoy it!
Regards,
RWC Team
Beautiful watch at a great price
Beautiful watch at a great price. Fast delivery and well packaged. Will definitely be using again to add to my collection.
31 de julho de 2024
Opinião espontânea
Resposta da Casino
Hello Zoe,
Thank you so much for your kind words! We're thrilled to hear that you love your new watch and that our delivery met your expectations. We look forward to helping you add more beautiful pieces to your collection in the future!
Cheers!
RWC Team
Resposta da Casino
Hello Paul,
Thanks for the great feedback! We're glad to hear you had a smooth experience with quick delivery and a great price. Enjoy!
Regards,
RWC Team
Resposta da Casino
Hello Marion,
Awesome! Thanks for sharing your feedback with us!
Regards,
RWC Team
Resposta da Casino
Hello Frank,
Thank you! We're glad you love the watches and appreciate your kind words about our company. Your support means a lot to us!
Regards,
RWC Team
Resposta da Casino
Hello There,
Thank you! We're glad to hear you had a great experience with our customer service. Your feedback is greatly appreciated!
Cheers,
RWC Team
Lovely watch perfectly described
Lovely watch perfectly described. Packing and postage 1st class with very quick delivery. Just perfect.
20 de junho de 2024
Opinião espontânea
Resposta da Casino
Hello Marcus,
Thank you for your wonderful feedback! We're pleased to hear you found the watch exactly as described and appreciated our first-class packaging and quick delivery. Enjoy your new watch!
Cheers,
RWC Team
Communication immediate with this …
Communication immediate with this company. Resolving the problem. We have had 1st class service in helping with a watch purchased for my mum. A replacement sent and easy to deal with. Will definitely use again. Excellent staff !
22 de maio de 2024
Opinião espontânea
Resposta da Casino
Hello Colette,
Thank you for your fantastic feedback! We're glad to hear our communication and service met your expectations and that we could resolve the issue smoothly. It’s great to know we could assist with the watch for your mum. We look forward to helping you again in the future. Excellent staff indeed!
Regards,
RWC Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.