Reckon Opiniões 

Friendly excellent service

Sent support request on 2nd July for a fault in Reckon hosted inventory adjust.
Sent second follow-up email on the 7th July after not hearing anything from Reckon, and still no reply.
And now on the 15th July, nearly 2 weeks from my first contact, I still haven't had any communications from Reckon.
Do yourself a favour and go with just about any other accounting package, Xero, MYOB, you name it, save yourself the grief and DON'T use Reckon.
I know I'll get the standard reply to this review from Reckon, but I can assure you they don't do what they say they are going to.
CAS-356795-Y8K4X4 RKN:00000000252000029465

Needed help updating, the service was great, very politely guided me through with easy to follow step by step instructions. GREAT SERVICE

The person art Reckon was patient and persevered unti I understood his answer to my problem

Friendly, efficient and patient with my questions and helped resolve my issue, much to my delight. Thank you

Fast response to resolving my issue.
great fast service.

Karen has helped me previously and my experience today was exactly as the previous one or more.

System compatibility issue.
Reckon staff solved my problem efficiently and promptly and it was important for me to have that support.

Trying to add Fringe Benefits for year end and there's a glitch with the software and it won't let me have access. I lodged a ticket June 16th and Ive phoned them every business dayy for 8 consecutive days. Im told everytime that its been escalated and I'll get an update by cob. No updates no action no resolution and I need to finalise my annual stp.
Call centre staff are hard to understand and their VoIP connection cuts out all the time.
Avoid this company. Terrible Service and glitches software.
Update
After my review Reckon fixed the problem after I wasted many hours to phone support. Still very unhappy

Reckon is a good product that does what is required of it

Reckon and its technical staff have been exceptional in every aspect of their work in finding a way to transfer the data from a very old QuickBooks version from my old Dell computer which has just started to "die" after 30 years. I applaud them on their patience, their technical know how and staying in communication with me as I'm in Sydney Australia and they are elsewhere around the globe. I was privileged to witness on my screen their lady techo who just wizzed around the corridors of the software making it "sing" and getting results. Thank you to those who have got me this far. I understand that the transfer of the legacy data (even though I just reconciled all the accounts @ 31st May 2025) will be addressed on Monday 16th June 2025. Again, thank you Team.

My contact with Reckon went out of his way to help me and solved my problem with just the one phone call. He was very polite and determined to help me which was very reassuring and rather rare these days.

As a 75 year old and an IT dinosaur, the service provided this afternoon by your consultant was excellent - she was very patient and very professional.

The staff at Reckon are exceptional with assisting with any problems I have had. Could not recommend them highly enough

I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal with. He got back to me quickly and kept scheduled appt times, as we worked around AU-NZ time lines. He was clear, professional, patient, kind, understanding and related well to my sense of humor. he's a keeper Reckon.

I had the issues that were stressing me resolved with the help of the reckon staff member who acted professionally

I love that I always get through to tech support so quickly.

The TECH. Support was top notch. Nidhin was extremely helpful. Nidhin made the changeover simple as it would have been a nightmare for me on my own.
Many Thanks.

Very Dodgy company in terms of increasing prices and only good for very basic tasks.