I have used Reckon accounting product for more then 20 year, Moving through different platforms. I now use reckon one. Reckon has always supported me whenever I need help on understanding the feature... Ver mais
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Leia as opiniões dos outros
We are long term users. The annual renewal of license has resulted in ‘upgrades’ that have made the system sooooo slow. Our sole operator business does not need all that is on offer- yet we are not ab... Ver mais
A empresa respondeu
Deepta Gupta helped me fix the issue with clear and concise instructions and talked me through each step I needed to complete. My issue was fixed within 2 minutes- very happy with the service.
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Ver mais
Informações sobre a empresa
Sobre Reckon
Escrito pela empresa
Accounting and payroll software made for every Australian small business
Reckon is built for Australian small businesses and sole traders, so you can spend less time on admin and more time on the part of your business you actually care about.
Reckon One covers the day-to-day money stuff: track income and expenses, send invoices and quotes, and get paid faster with online payments and automated reminders. Bank feeds and automated categorisation keep everything accurate and up to date, and GST tracking and BAS preparation are baked in, so tax time is less stressful.
Need payroll too? It's built right into Reckon One, or available on its own as Reckon Payroll. Either way, STP, super calculations and Payday Super are sorted and kept up to date as the ATO changes the rules. Whether you're a sole trader juggling invoices solo or an employer running payroll for a growing team, Reckon is built for how Australian businesses actually work.
Every plan includes free data migration and a personalised onboarding session, plus a 30-day free trial included when you sign up. No lock-in contracts, cancel anytime.
Informações de contacto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Austrália
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 84% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Service
I received excellent service and assistance from Reckon, despite my lack of knowledge.
22 de fevereiro de 2026
Great Service from Rohit
The advice and service provided to me by Rohit when installing a program update was great. He was very helpful, extremely polite and clear and concise with the instructions that he gave.
2 de fevereiro de 2026
Staff most helpful and polite
Staff most helpful and polite. Willing to help set up Host program
23 de janeiro de 2026
Resposta da Reckon
Great to hear the team were able to help out Lorraine! Thanks so much for taking the time to share your feedback 🙂
NOT suitable for Australian Businesses
too may tax codes not relevant to australia- too complex for a simple bookkeeping software. not user friendly. cancelled trial within 10 mins. I dont care about USA tax codes or whatever. Why not make it simple like Xero - just need WITH GST and NO GST.
17 de janeiro de 2026
Opinião espontânea
Resposta da Reckon
Hi Tina
Reckon software is built specifically for Australian businesses and supports Australian GST and tax reporting requirements. The tax codes you’re seeing aren’t US-specific, but are designed to cater for a wide range of Australian business scenarios and compliance needs. We appreciate that, for some users, this can feel confusing or overly complex when you’re just looking for a simple “GST” or “No GST” option.
We’d genuinely value a bit more insight into which tax codes caused the confusion and what you were trying to achieve at the time. That feedback would help us understand where the experience didn’t meet expectations and where we can improve clarity or onboarding. If you’d be open to it, we’d also be happy to arrange a quick chat with our product team to walk through the setup and gather your feedback directly.
We’re sorry we didn’t have the chance to support you during the trial, and we appreciate you taking the time to share your experience.
If you'd be open to a chat, please feel free to shoot us an email at community@reckon.com and we'll set up a call
Cheers!
The problem was difficult to resolve
The problem was difficult to resolve. However, the agents persevered until we were able to solve the underlying issue, preventing bank feeds from working correctly.
20 de novembro de 2025
Resposta da Reckon
Awesome to hear the team were able to assist to resolve a complex issue and thank you so much for sharing your feedback David!
I had problems and your man did a great…
I had problems and your man did a great job guiding me through the system - well done
13 de janeiro de 2026
Resposta da Reckon
Excellent to hear! Thank you for taking the time to share your feedback Peter.
My perpetual reviews..Reckon Accounts Plus extortion.
My perpetual reviews..... Been using Quickbooks/Intuite/Reckon software for decades; until I upgraded to Reckon Accounts Plus in 2016 - then my "Perpetual" license was converted to "Extortion" version in 2021 when they refused to re-activate and wanted me to go subscription....
Thankfully, I use small program to by-pass their "activation" check and so far have managed to keep my "perpetual" Reckon Accounts Plus running on Windows 11 PC :)
15 de dezembro de 2024
Opinião espontânea
Resposta da Reckon
We’ve already responded to this review in 2024, however we want to clarify a few points for anyone reading.
At no point has Reckon engaged in “extortion.” Reckon Accounts Plus transitioned from a perpetual licence to a subscription model as part of a clearly communicated product lifecycle change. This shift was necessary to support ongoing compatibility with modern operating systems, security requirements, and continued product maintenance and compliance. Activation of legacy perpetual licences was retired in line with those policies.
While we understand that this change was frustrating for some long-term customers, it was not targeted, arbitrary, or designed to force users into outcomes unfairly. Subscription pricing and licensing terms have always been transparent and optional, with customers free to choose whether to continue using supported versions of the software.
We also cannot support, endorse, or comment on the use of third-party tools to bypass software activation, as this falls outside our licence terms and supported use of the product.
We genuinely value the many years you used Reckon software and regret that the licensing transition did not meet your expectations. Our team remains available to discuss supported options should you wish to engage with us directly.
Thankful user
The fact that Avinash was so patient with me. I wouldn't have been able to correct my figures without him
11 de dezembro de 2025
Resposta da Reckon
Thanks so much for sharing your feedback for Avinash! Awesome to hear he was able to help out and I'll shoot this review over to him and his team, I'm sure they'll be absolutely stoked to see it 🙂
Extremely helpful and very patient
9 de dezembro de 2025
Accounting software company that cannot account
Accounting software company that cannot track payments. Customer support is customer non-service. Recurrent issue that has not been fixed in a year despite assurances that the problem has been fixed, and the issue recurs the following month. Customer service personnel that lie re call backs that never happen, and certainly if they ever do it is not in a timely fashion. No one takes ownership of their decisions or actions. Worst company I have ever dealt with. First 22 years of using their product was fine. Past 24 months nightmare.
1 de dezembro de 2025
Opinião espontânea
Resposta da Reckon
Thanks for taking the time to share this feedback. I'm genuinely sorry to hear that you feel we've let you down over the last couple of years especially after such a long history with our software.
We’d really like the opportunity to review what’s been happening with your account, including reviewing the support interactions you’ve described so we can understand where things have gone wrong. If you’re open to it, please reach out to us directly (or update your review with a way we can contact you) so we can escalate this appropriately and work toward a resolution.
Thanks
There are some great aspects to Reckon
There are some great aspects to Reckon.
It is well priced, the set-up is intuitive, and it is possible to easily grasp how the main components of the software work.
The BIG disappointment though is the support staff. Being based overseas means the phone connection can be poor, but what is most annoying is when the staff give you an answer which is factually incorrect, or just don't know so guess. The only solution to this is to submit a ticket in writing (quite an elongated process) and that way they are more precise in their answers as they know they can be held to account.
The management need to implement two things -
1. Ensure all enquiries get a feedback email - currently it seems to be just when the support staff feels the call went well. Ergo, management are not getting the full picture; not sure if this is by design and related to CEO KPI's or not.
2. Empower the staff to admit they don't know, but will get back to the client. Better this than give wrong information, or no information. Some cultures see not knowing as a weakness, I see it as normal and human. The call staff need to be told they can ask for help themselves when they don't know the answer.
25 de novembro de 2025
Opinião espontânea
Resposta da Reckon
Hi Chris
Thanks for taking the time to share this feedback. Really appreciate you sharing both the positives and the areas we can do better in.
Our support team set some pretty high standards for themselves so its disappointing we came up short on this occasion. I agree that it’s far better to pause, check, and return with the right information rather than not have confidence in the information being shared. Your perspective is spot on, and we’re reinforcing with our teams the importance of accuracy over immediacy so customers receive clear and reliable guidance.
On that note, if you’re open to it, could you please share the date and time of your recent call, along with the case number if you have one? We’d really like to take a closer look into what happened and ensure it’s followed up appropriately. You can email these details to community@reckon.com
Thanks again for your feedback.
Cheers!
Bad software customer service not…
Bad software customer service not trained
29 de outubro de 2025
Opinião espontânea
Resposta da Reckon
Thanks for your post. I’m sorry to hear you’ve had a disappointing experience, but we’ll need some more information in order to understand what happened and provide any meaningful assistance.
At the moment, the post doesn’t include any details about the issue you encountered, the product you’re using, or the support interaction you’re referring to. Without this information, we’re unable to review the situation or take any action.
Please reach out to us and we'll do our best to assist.
Cheers!
The technical help assistant knew…
The technical help assistant knew exactly what I was doing wrong and he helped me through some steps to ensure I wasn't able to do it again, after he made sure all was ok with my accounts program and data file.
27 de outubro de 2025
Reckon Premier
I recently upgraded my Reckon Premier accounting software with the assistance of one of the Technical
Nidhin provided outstanding service throughout the process, and I would highly recommend this service to others.
7 de outubro de 2025
Patience.
The problem we had was solved with helpful and patient advise.
Especially as my wife and I are in our 80"s and not computor literate, like the younger generation.
9 de setembro de 2025
Great customer service
Great customer service, called today and was answered straight away and my issue was solved in less than 5 minutes
Would highly recommend
20 de agosto de 2025
ato query
He made me feel trusting in his ability to handle my query in a competent fashion
18 de agosto de 2025
Reeta was most helpful
The Operator I got was both Friendly & efficient and quickly understood my problem and recertified the issue so I could continue with what I was doing
28 de julho de 2025
Professional Service
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as most of the issues were related to my untrained inputs. Quick, efficient, knowlegeable and very well spoken. I am old school, so her patience was needed and appreciated.
28 de julho de 2025
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