I had been onto Adore Beauty initially, for the brush product only. When it came to check-out - it refused to allow me to put in the REQUIRED fields of City, and Postcode. I tried a few times. So I co... Ver mais
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Leia as opiniões dos outros
Firstly, why on earth are you advertising as a New Zealand website when you are unable to send orders to New Zealand? Secondly, why are you advertising items on sale that you are clearly not prepared... Ver mais
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For once in my life I DIDN’T have any trouble trying to order from a Website! There was immediate feedback to say my order had been received and was being processed already. I appreciate being kep... Ver mais
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I purchased a hair straightener a year ago. I was really happy with the product but it suddenly stopped working. Fortunately the item was still under guarantee so I could return/replace it. The ret... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Largest Haircare and Professional Skincare Retailer in Australia, including GHD and Dermalogica http://www.ry.com.au/
Informações de contacto
Gadbrook Way, CW9 7RA, Rudheath, Reino Unido
- recreateyourself.co.nz
4,2
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible
Firstly, why on earth are you advertising as a New Zealand website when you are unable to send orders to New Zealand?
Secondly, why are you advertising items on sale that you are clearly not prepared to sell? You need to update your website more efficiently. This is surely a scam website
27 de janeiro de 2025
Resposta da recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
FANTASTICALLY quick, easy, online purchasing experience
I had been onto Adore Beauty initially, for the brush product only. When it came to check-out - it refused to allow me to put in the REQUIRED fields of City, and Postcode. I tried a few times. So I could not proceed with the purchase. If there is one thing I hate, it is online shopping sites that are frustrating and impossible. So I shopped around, found you guys, and you also had a Wella product I wanted...plus - added bonus - great discounts on both items. Thanks for a seamless, straightforward experience. Also, your website/screens are 'clean', easy-to-read, and navigate. What a relief...and I know I will love my products. Thank you!
28 de janeiro de 2025
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Have used your service before
Have used your service before - so fast and efficient and I love this product
22 de janeiro de 2025
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
"Terrible Shipping and Poor Support"
I placed an order six days ago, which was supposedly dispatched five days ago. Since then, there have been no tracking updates. I emailed APG ECOMMERCE, and their response was alarming—they claimed they never physically received the parcel and suggested I contact the shipper.
When I reached out to RY, they apologized but provided no real solution. Instead, they directed me to the same tracking link that I already told them shows no updates. The parcel is meant to arrive tomorrow, but it's still in another country. This is extremely frustrating and unacceptable service.
11 de dezembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Happiness 😊
You are the only company that has the product i want to buy. Also the estimated time of delivery is reasonable
The ordering process was easy.
5 de dezembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The process of setting up an account…
The process of setting up an account and password didn’t go smoothly but got there.
30 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Simple and quick.
24 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Website was easy to navigate and…
Website was easy to navigate and purchase process was easy; I hope they arrive soon so I can try them.
20 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Difficult to manipulate website
17 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Was given help until issue was resolved
13 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I googled the product
I googled the product, your website came up, my login details were available, previously orders were shown, ordered what I required.
13 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy to find shipping costs.
12 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Easy website to navigate and prices on…
Easy website to navigate and prices on point!
7 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Always a great shopping experience
Great product, great price. And free shipping.
7 de novembro de 2024
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent Customer Care Experience
I had a very positive experience with the RY Customer Care Team regarding a missing item from my order, which was removed due to damage. Sanelisiwe promptly addressed my concern, expressing empathy and quickly arranging for a replacement item without any hassle. The clear communication and swift resolution made the process seamless and stress-free. I also appreciated Sinenhlanhla’s follow-up request for feedback, which showcased their dedication to customer satisfaction. A heartfelt thank you to both Sanelisiwe and Sinenhlanhla for their excellent support and assistance!
4 de novembro de 2024
Opinião espontânea
Resposta da recreateyourself.co.nz
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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