Wonderful not to throw away reusable items, which are so difficult to manage in this country. ReSmart is the answer. Their collection service makes everything very easy. Would recommend to anybody... Ver mais
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Leia as opiniões dos outros
I wanted to start recycling plastic bags again as I had previously taken them to the supermarket bins before their recycler went out of business. I put everything out and took a photo as directed. Tim... Ver mais
Great service. Recycled a number of difficult items. I hadn't put my bags out, as it rained the night before. I received a phone call reminder and gentleman came to the front door and collected my re... Ver mais
After a mistake collecting my bags I was pleased at how responsive the team were in sorting the problem. A driver was back the next morning to collect the items missed in the first pick up. Great res... Ver mais
Informações sobre a empresa
Escrito pela empresa
ReSmart picks up anything that is dry, not organic and ont dangerous! None of these items should be thrown away in bins and sent to landfill - with our service and our Recycling app they can be recycled correctly! Do good, feel good!
Informações de contacto
Austrália
- hello@resmart.co
- recyclesmart.com
4,7
Excelente
162 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Charged for uncollected bags
I used the app to edit my pickup and add extra bags. This required a photo of the bags. The photo never appeared to upload, nor was the request for additional bags confirmed. Because it was not confirmed I just left out the two free bags. Apparently the order for additional bags was actually accepted (but unknown to me). So two bags were left out and collected but I was charged for the additional bags $30, which remain in my garage. I requested a resolution e.g. credit for next pickup, or refund, or additional collection, but was informed “hope this clears things up for you! For future reference, it would be great if you could leave out all the bags when you're uncertain.” Essentially diverting the blame to me with no resolution. Out of pocket $30 with 6 bags uncollected.
21 de novembro de 2025
Opinião espontânea
Resposta da ReSmart
Hi Lucy,
We're really sorry to hear about your experience. This is definitely not the level of service we want to provide. This does look like a technical issue on our end.
When looking into our cases, I was glad to find out that you were credited with $30 so you could book your next Pickup with us.
Thank you for your patience.
We're looking forward to recycling with you again.
Have a lovely day,
Kind regards,
Your ReSmart Team
Takes incorrect items and does't reply to emails
STEALS PERSONAL PROPERTY AND REFUSES TO REPLACE They missed the obvious bags left out with the pick up sign on them and instead took a random bag off the shoe rack on our front porch. We have been waiting for almost 2 months for them to reply to our email requesting the return of our items. There is no phone number to ring and no responsibilitiy for the mistake they made or the property they stole.
UPADTE: Their customer service team was full of excuses and deflecting blame. After an extensive email conversation which took multiple follow ups, they still refused to accept responsibility or replace the stolen items.
18 de setembro de 2025
Opinião espontânea
Resposta da ReSmart
Hi Pierre,
We're sorry this hasn't been resolved yet. We understand how frustrating this must be, and you're right to expect better from us.
We'd like to take another look at what happened with fresh eyes. If you're willing, please reach out to us at hello@resmart.co and we'll work to find a resolution.
The ReSmart Team
Making a difference
Reliable, fast and committed organisation out there making a difference. Companies are profit-orientated packaging everything in plastic thereby generating minimum spend from us. We go along-we are therefore complicit. Recycle Smart have picked up the supermarket slack with the end company dumping plastics. Can't rate them highly enough. They tell you when pickup is, remind you and then seamlessly do what they have promised. A thousand stars 🌟
16 de outubro de 2025
Opinião espontânea
Great service, convenient
Great service, ease of use and it's helping combat the mountain of waste we all make, which feels good.
The collectors are very proactive as well. We've had problems due to Google maps, but the collectors go out of their way to make sure the collection is made. This is a rare and beautiful thing in todays service industries. 👏👏👏
24 de fevereiro de 2025
Opinião espontânea
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