Redhamper Opiniões 45

Ordered a hamper via Mountain Warehouse’s website but the order was never sent. Unable to get a refund via Mountain Warehouse because Red Hamper are not responding to Mountain Warehouse’s requests for updates on the order status. A very frustrating experience. Proceed with caution if purchasing from this company directly or via a third party marketplace like Mountain Warehouse’s website.

I ordered through B&Q, the items were not received. They said lost in transit. No refund issued, chased twice (I have proof of the emails sent via my B&Q account). B&Q have eventually refunded my money and I’ve made a formal complaint about the company to B&Q - I hope they suspend their account so other customers don’t suffer!

Our order hasn’t arrived after two weeks. We have left voice mail, sent emails and filled in the contact form with no response. Don’t know how to get any information on our order. Order number 5031 . Maybe we’ll get an update now?

UPDATE 08/05/26
No, it isn’t close to good enough.
1. Nowhere on your website do you say there are parts of the UK mainland you don’t deliver to. FYI we receive delivery via DPD regularly. Just not from you!
2.No email received on 30/04 about delivery issues.
3. No response to our voicemail.
4. No response to our email
5.No response to our enquiry via your website contact form.
6. No refund received as yet (08/05/26).
7. The only response we have had from you is the the dismissive and sarcastic reply below when we took the last resort and called you out here.
So UMMMMMMM, no it isn’t good enough.
Your customer service stinks, your attitude is unprofessional and your prospective customers deserve to know.

for two weeks I am trying to get in contact with them to return an item and they don't answer my emails, my calls, not even the chat box on their website. It's impossible for me to get the return label. Very disappointed as they seemed professional from the beginning when I placed the order, but they don't care after.

Lovely wicker basket. Looks great in my new kitchen. Very good quality and price. Delivery was quick with DPD.

Excellent customer service great quality baskets and very helpful when i needed to return one and communicated really well, great store with lovely baskets

My order had an issue, and it was handled in the best way.

Quick delivery. Lovely trug which I bought as a gift. Recipient delighted with it. Packaging was badly damaged tho. Thankfully item wasn't affected.

Ordered a log basket and it was delivered promptly and with care. Communication excellent. Lovely quality product competitively priced. Perfect size for our room and looks beautiful. Would order from this company again.

Fantastic company with high quality products and excellent customer service, would highly recommend - buy with confidence!

Very solid basket, holds plenty of logs for an evenings fire. Just have to wait for winter now!

I ordered the wrong size, the lady on chat was so helpful, exchanged it and gave me 10% - quickly delivery as well and great communication. My sister loved it and you can see and feel the quality.

I v always tried looking for kind of hamper basket but too dear to get ..its just right one and incredible value thanks

Package was lost by DPD and the customer service team at Red Hamper were extremely quick to respond and rectify the issue

Quality of product is great also

A quality product at an ok price. So much choice and I was able to find exactly the right size that I needed. Prompt delivery that followed my instructions on where to leave it. Thank you!

Excellent service

we couldn’t be more pleased! Your customer care and professionalism in are second to none. Outstanding ! From the very start, your attentiveness and dedication to ensuring our needs were met have been truly remarkable.

Thank you so much for your swift and timely responses, which made the entire process seamless and stress-free. Your commitment to excellent service is greatly appreciated, and we’re so impressed by how quickly everything was handled.

We will not hesitate to recommend your services to others and look forward to working with you again in the future.

Kindest regards,
Jo Sidebottom

Lovely hamper, nice quality, as described. Arrived promptly.