Redhamper Opiniões 45

I ordered online the Set of 2 Wicker Country Log Set which I thought would be dispatched within their timeframe of 7days. This was not the case. I contacted the company as I had not heard anything 4 days after placing the order and advised that there was no problem with the order. On the eighth day I contacted them again and to my horror was advised that there was an error on their system for my order but he would dispatch as soon as possible or offer me a refund. I genuinely wanted to keep the order so gave them the benefit of the doubt. In my eyes this would be a priority order and should therefore be dispatched by the end of the following working day. Once this did not happen I felt I had no option but to open up a PayPal case against them and get my full refund. This company has very poor customer service and I would advise strongly against using them.

I ordered Deluxe Retro Double Lidded Wicker Fitted Picnic Basket. When I hadnt recieved notification of dispatch I contacted the company who advised that their dispatches were a little behind due to issues with thier courier service. I explained that I had ordered for a special ocasion and the company owner said he could not guarantee it would be in time and offered a refund. I decided to risk it and the next day the owner advised that to guarantee delivery on time he had had the item dispatched from one of his customer/distributors stock, he even kept me uodated with tracker number and estimated delivery time. The item arrived in time and is fabulous. Great service and product - Thanks so much!

I ordered a hamper online but did not really give the company time to get it delivered, it was a gift. Ordinarily they would have dispatched the item immediately but were running a day or two behind. I emailed them for a refund and received a very courteous reply with a full refund back into my account in two days. This is the sort of service you would expect from a good company, this is why I am taking the time to write a review.

Absolutely awful service and the hamper looked like a child’s put together kit!!! The so called brass looking chains were unfixed and brittle and not the same length !! The basket was a type of plastic whisker ‘look a like ‘ also the stitching of the linking was so poor and looked like a child had stapled it together !!
The gentleman to whom I spoke to complain was rude and unhelpful to say the least …. The worst hamper and shopping experience I’ve ever had !!!